Previous 1 2 3 4 Next 56 Replies Latest reply: Apr 30, 2012 2:44 PM by emboyeriii1972
jbaxter Level 1 (0 points)

I have been adding video content to iTunes, and it was working normally. I've got "Keep iTunes Media folder organized" and "Copy files to iTunes Media folder when adding to" checked, and when I add the files, they moved into the iTunes Media folder. When I renamed them or otherwise changed them, the files were updated.


I then upgraded to after being prompted to do so. I have rebooted the computer a few times since just to make sure it's clear. (Win XP SP2, btw)


I continued to add video content, but just noticed that although the files are being copied into the iTunes Media folder, they are then not changing when I edit any information about them. When I change the name in iTunes, the filename doesn't change. When I change the video type from Movie to TV Show, it doesn't move the file from the "Movies" folder to the "TV Shows" folder.


Even weirder, when I do try to change the type from "Movies" to "TV Shows" for example, or change the name of the TV show, it creates the folder in the new location with the proper new name/location, but then doesn't actually move the file! Just creates an empty folder.


I have tried clicking on the file and saying "Consolidate Files..." and it does nothing. Both boxes for organizing/copying are checked.


Everything else seems to be working properly, but this is quite frustrating. Any thoughts? Can anyone else reproduce this problem on this version, or is it just me?


Thank you.

Windows XP Pro
  • jbaxter Level 1 (0 points)

    To follow-up, I complete un-installed iTunes (following the Apple instructions to remove all pieces), and reinstalled 10.2.2. Same problem. Renaming files or switching their type (TV or Movie) and iTunes didn't move the actual files themselves.


    I then went ahead, uninstalled again, and installed 10.2.0 (reverted). Sure enough, the bug is gone. Renaming files in iTunes renames the file itself in the media library, and switching types between Movie and TV Show moves the file between Movies and TV Shows folders. Everything works as expected.


    So it seems like somewhere in 10.2.2 (or possibly 10.2.1, I think I skipped that one) some bug was introduced.


    Is anyone on 10.2.2 and able to say it works fine for them on Windows (XP) moving files, or replicate my problem? How do I submit a bug report?


    Thank you!

  • john_from_pa Level 1 (5 points)

    I'm running into this exact same problem with podcasts. It's putting the podcasts in directories iTunes Music/Download/Podcasts/{podcast title}.tmp and the podcast is called download.mp4.  So the file is there but it won't copy and rename the file in its correct location.


    Seriously ... how does a stupid mistake like this get past the Q&A people?

  • coiter Level 1 (5 points)

    Im experiencing this also with the latest version of Itunes.


    The only way i found to fix it, is to remove the tick on "Keep iTunes Media folder organized" press ok. then go into preferences and activate it again.


    but it would seem something is broken in the last version of itunes.

  • MrViklund Level 1 (0 points)


    I have the same problem. I didn't notice it until today. I download allot of podcasts and my "download" folder had 6.5 GB of temp files in it. iTunes creates a new folder in the "Download" folder for each downlad and the file downloaded is named just "download". I deleted the iTunes Application folder, killed all the Apple processes, iTunes helper etc, then uninstalled iTunes from Windows. After that I downloaded iTunes 10.2.0 and now everything works perfectly. It's kinda strange that Apple didn't catched this in their latest update of iTunes. Especially since the two last version of iTunes was supposed to fix allot of problems.

  • jbaxter Level 1 (0 points)

    coiter wrote:

    The only way i found to fix it, is to remove the tick on "Keep iTunes Media folder organized" press ok. then go into preferences and activate it again.


    I wish I had thought about doing that before going through the whole process of reverting back to 10.2.0.


    Can anyone else with this problem try coiter's solution (Remove "Keep iTunes Media folder organized", press ok. Then go back in and activate it.) and see if it solves the problem for them as well.


    I'll check, but I don't want to waste time upgrading to 10.2.2, then find it doesn't work and have to revert back yet again. Would like to see if it fixes it for everyone else.


    If so, good workaround, although they need to fix the bug.


    Anyone know how to report a bug? I tried doing it through and it kept erroring out ("an error has occured").



  • SoundForSound Level 1 (15 points)

    Add me to the list.  All of my TV and Movies downloads are staying in the download folder and not being moved upon download.  This *****!  Been manually renaming and moving - so hopefully they fix this ASAP.

  • MrViklund Level 1 (0 points)

    The problem for me is that I don't remember if I had "Keep iTunes Media folder organized" checked or not. I don't really know what that will do if I check the box. It's unchecked now. But I can upgrade to iTunes 10.2.2 again and test to see if checking the box changes anything.

  • MrViklund Level 1 (0 points)

    Well it didn't help for me. I got iTunes 10.2.2 and the "Keep iTunes Media folder organized" is checked. Some one else can try are report? I get this problem when I download a podcast.

  • MrViklund Level 1 (0 points)

    My Internet has been a little bit strange the last few days so that might be a factor. But I will downgrade to iTunes 10.2.0 again soon just to see if the problem remain or solved itself. Just to be sure.

  • MrViklund Level 1 (0 points)

    Got iTunes 10.2.0 installed again, with "Keep iTunes Media folder organized" and it works flawlessly. It must be a bug in iTunes 10.2.2 that causes this. I hope Apple solves this in the next update. But you never know with Apple. If they don't know acknowledge there is a problem, there is no problem.

  • turingtest2 Level 9 (69,313 points)

    I organise my music manually but I just set up a quick test library and files & folder names are updated when I change the song title, album or album artist. Has your library ever been migrated from one system to another. It seems that some process in iTunes use the system account and others use your own. Perhaps this build has swtiched the account used for organising files leading to the proble, Your account (or everyone) and system should have full control of all the files and sub-folders contained in the iTunes folder.



  • MrViklund Level 1 (0 points)

    Well. My problem is not that the song title won't change. Maybe there is such a problem but I don't use iTunes that much for organzing music so I don't know if I have that issue. My problem has to do with downloading podcasts. iTunes just store them in the "Download". Each download in it's own folder called blabla.tmp. When I downgrade to iTunes 10.2.0 it does not do that. So there must be some bug or something. The only migration I have done of my iTunes installation is when I have formated or upgraded my computer. I just save the "iTunes Library.itl" and more and put them back after the new installation is done. Have always worked.

  • SoundForSound Level 1 (15 points)

    So irritating they broke this.  What is your process for downgrading?  I need to do so to workaround this, but am worried about messing up iPhones and iPads I have synced with my account.  i.e. I do not want to have to reset those if I have to uninstall 10.2.2 and re-install 10.2.1.

  • MrViklund Level 1 (0 points)

    The process of downgrading is pretty simple. May I remind you, this is for Windows. I have not tried this on a Mac.

    The thing I did was first to kill all the Apple processes running, iTunesHelper, iPodService, AppleMobileDeviceHelper. I'm not sure if you have to do this but I did it anyway so that the installation wouldn't ask me to reboot in order to replace files. After that I just deleted the iTunes folder in Program Files folder, or on my Windows 7 64-bit, the Program Files (x86). After that I lauched the controll panel and uninstalled iTunes. And now, you are free to install your older version. It might be a good idea to backup your iTunes files anyway like iTunes Library.itl, iTunes Music Library.xml, iTunes Library Genius.itdb, iTunes Library Extras.itdb. I dont know for sure about the last two files but I always copy them anyway. And now it's just to install iTunes 10.2.0. However. If you are downgrading to lets say iTunes 9, I'm not sure if you can use your existing iTunes Library.itland  iTunes Music Library.xml files with that version of iTunes. Maybe some one else knows.


    This process of downgeading worked for me, twice and I haven't notices any problem with syncing or anything but of course I don't want to be blamed for messing up someones iTunes

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