Previous 1 5 6 7 8 9 Next 131 Replies Latest reply: Oct 17, 2013 5:30 AM by LouLou71 Go to original post
  • Lawrence Finch Level 7 Level 7 (28,880 points)

    Match will do it if you use it. Match keeps your music on iCloud and downloads it when you request it. So if you listen much it will use a lot of data. The initial upload will also use a lot of data.

  • droow007 Level 1 Level 1 (0 points)

    I've hardly used it, perhaps once for an hour but it was so sketchy I haven't bothered with it.

     

    Another weird thing, I've used 6mb of data today but haven't left the house and have been on wifi all day.

  • igmackenzie Level 4 Level 4 (2,285 points)

    droow007 wrote:

     

     

    The only difference I can think of is I signed up for icloud and started using match (absolutely hopeless btw).

    If you are concerned about Match using cellular data, then switch off 'Use Mobile Data' in 'Music' until you need to use it when you're out somewhere.

  • Lawrence Finch Level 7 Level 7 (28,880 points)

    When you say that you have been on WiFi all day are you taking into consideration that WiFi is turned off whenever the phone is asleep (screen dark)?

  • droow007 Level 1 Level 1 (0 points)

    yeah, i read that further up. So are we saying that the iphone connects to 3g when it's asleep? has it always done that?

     

    If that's the case then it could be match/icloud then? If so, how to I get rid of it completely, from what I've seen of it so far the whole cloud/match thing is pretty bloody useless, I wish I'd never signed up for it.

  • igmackenzie Level 4 Level 4 (2,285 points)

    droow007 wrote:

    If that's the case then it could be match/icloud then? If so, how to I get rid of it completely, from what I've seen of it so far the whole cloud/match thing is pretty bloody useless, I wish I'd never signed up for it.

    You can switch it off in Settings>Music.  However, I don't think that is the issue.  All 3 iPhones in my house have the same issue, and only one of them uses Match.

  • NEGREEN Level 1 Level 1 (0 points)

    All.

     

    Just been into Carphone Warehouse. They state this is an issue accross the board  in terms of networks, whether you use Icloud or not. It is related to ios and the new iphone 4s.

     

    It is apparetly an apple based issue that they of course deny but are apparently working on - if that makes sense!

  • Lawrence Finch Level 7 Level 7 (28,880 points)

    droow007 wrote:

     

    yeah, i read that further up. So are we saying that the iphone connects to 3g when it's asleep? has it always done that?

     

    Yes, it's always done that. The reason is that WiFi is an active protocol, meaning that it must remain in continuous communication with the router whether exchanging data or not, unlike 3G which only connects when there are data to be sent or received. If WiFi remained on when the phone was asleep the battery would only last a few hours, even if there were no active backgraound apps on the device. If the phone is connected to power, however, WiFi will stay on when the phone is asleep.

  • Mister Angry Level 1 Level 1 (10 points)

    I'd be somewhat sceptical of that assertion on the part of the carphone warehouse.

     

    I know of others running ios 4.3.5 on  3gs handsets and they too have the same issue.

  • JPlace86 Level 1 Level 1 (0 points)

    Indeed, I originally had the problem on my iPhone 4 before either iOS 5 or the 4S came out... I don't buy that as an explanation; more as a fobbing off.

  • dmwjeep Level 1 Level 1 (5 points)

    found this on  another site, thought it might help.

     

    i did try calling 02 before i found these topics about this issue and they didnt mention anything about itbeing a know issue.

     

    reason i got in touch was last month on a 02 business tariff my iphone 4 i used all my allowance and my average is 270mb for the last 9 months each month, this month i was back to normal with 3 days still to go to end of billing month 23rd of each

    but this month it was the other iphone 4s on our business tariff and this phones avergae is only 230mb a month.

    this phone has only been in the uk for a week and a half this month and doesnt have data roaming on.

     

     

    this is the post on 02 forum

    http://forum.o2.co.uk/viewtopic.php?p=399829

     

    Re: O2 Data Allowance Inaccuracies

    Post by westside1 on Sun Feb 05, 2012 8:33 pm

     

    My girlfriend had the same issue. So we turned off the cloud as others had said before but still had the same problem.
    We finally managed to stop it happening by going to "settings" "general" "about" scroll down to the bottom to "diagnostics and usage" select it and then ensure "dont send" is ticked. This cured it,she went from using 25-30mb a night (even when on wifi) to practically zero kb.
    She also downloaded My Data Manager (mobidia technology) from the apps store to keep an eye on usage.Let me now if it works for you.
    Just to add I turned the cloud on and and allowed diagnostics to send and used 25mb between 12am-4am even when connected to wi-fi and plugged in to the mains!!

  • Tomp2 Level 1 Level 1 (10 points)

    I'm rather unclear how changing the "don't send" option in Settings affects this. The screen says it's about sending data to Apple, not O2. Or am I missing something.

     

    Mine has always been set to "don't send" but didn't stop O2 making unwarranted claims about my data usage in what I still beleive is simply a marketing scam to get people to buy bigger datas bundles.

     

    Tom

  • purpleberry Level 1 Level 1 (0 points)

    Ive had the 3gs the 4 and now the 4s. I noticed my data steadily growing over the last 6 months or so. This month Ive exceeded my 1g allowance (in a week and a half) and paid for an extra 500mb, I have now apparently used this and have just paid for 500mb more and I still have 8 days until my bill!

     

    I have not changed my usage at all, I always have wifi on when at home, I dont download apps on 3g, I fail to see how my data is being used so much on a bit of FB twitter and emails?

     

    I have now turned off location services. Ive always been good at switching off apps but will now be extra vigilant. I hate the new running background stuff, we should have a choice, like on a BB where you can choose to correctly exit the app which closes it, or to quick exit and have it running in the background.

  • mentalasanything Level 1 Level 1 (0 points)

    "Reason for unexplained usage is Apple using your data allowance etc to update the software"

     

    This is ridiculous. I've just called O2 regarding mysterious usage. A month ago when I queried with O2 they said we must be using the phone for video, and "its surprising how much data things like Youtube use".

     

    This time they explained to me that Apple, Blackberry etc all update the software on the phones automatically. If you look at your bill you should see GPRS calls (or data) have a lot of calls made at 00.00, or midnight.

     

    This is something O2 weren't warned about by the manufacturers, and they are apparently discussing further. O2 are getting a lot of complaints, but "its not their fault". Neither is it ours ! Apparently - as your wifi automatically disconnects when inactive, when it comes to that time to do updates, it automatically goes on 3G. So - only way to prevent seems to be switching off data completely until really needed, and frequently updating with itunes (the O2 guys specifically said 3G, but I'd do all data if not using). My girlfriend had a 450Mb update on one midnight !

     

    I have also switched off the reporting of Diagnostics and usage data (Settings - General - About, and scroll down). It specifically says it helps Apple to improve its services - they would be helpful by only allowing updates over wifi or wired connection. This has been going on for long enough that I strongly suspect Apple get a kickback from the carriers, and so my sympathy for those such as O2 is limited as well.

     

    Of course I'm complaining directly to Apple - make sure you do too.

  • purpleberry Level 1 Level 1 (0 points)

    HHmmmm, I think o2 might be spinning you a line there. You have to confirm software updates, so how can they be done automatically?

     

    Ive downloaded dataman, its surprising how much Im using surfing web pages, whilst in the house Im switching off cellular data, so it can only use wifi, Ive used 45.9mb so far today!

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