I put my ipad on a short table outside of my house (ground was concrete) and played that BabyMobile app for my 19 month old son (he loves harry the bunny videos) while I put his shoes on for a bike ride. When the video was over he pressed the screen, like I taught him, to play another video. It fell over backwards with the smart cover on it in a triangle shaped stand form and dropped about 15 inches on it's corner and shattered the glass through the center of the ipad's screen. Everything worked, but as most can tell I was very bummed. I was proud of my reaction to see it broke because I knew my boy was doing the right thing, I was at fault.
I brought it to the Apple Store in Roseville, MN today and waited for an hour for my appointment to arrive. Told the guy my story and he said it would be $375, half the price of the ipad brand new (64g black wifi-only). I shook my head, thinking it would only cost about $100 and I was ready to pay that. When he said he would go look to see if he even had one in stock, I text my gf and told her that I would live without the fix. About 25 minutes later, he came to me and said $375 was all I could do and I told him I couldn't do it. Told him it was the only toy I buy now (2 years in a row) and that I'd have to settle with broke. He then interrupted my silence with, "well, your boy knocked it over and I believe you. I'll exchange it for free." I was in shock, but still felt like I owed someone something. Offered him $100, he wouldn't take, I'm sure he couldn't, but I told him I'd put $100 back into the store and bought another case for my ipad and iphone.
I just wanted to share, because he deserves my time online, spreading the word about his good deed to me personally. I will say, Apple is not who I respected in this situation, it was the Apple employee who made me feel good about today and my ipad, because it was up to him to decide. Apple doesn't post any information about repair costs. I was upset that I was left with no idea on their website about repairs. I know that the apple care doesn't cover damage so I wasn't expected to buy that even.
Summary, I posted because, yes, be honest, don't stretch the truth. $375 down to $0