ipad 2 screen repair (it works fine but little bit cracked)

I understand many would say this is a bragging point for apple, but I disagree. The new airs have two different screen and flash drive qualities which one can get while paying the same price.

Apple seems dedicated to not providing everyone with equal quality products and service. I don't like to beg, but I do like to be nice and pay my share and get my share of service. I hate inequal treatment and gambling with what a service tech may do if I do xyz. Then if my rep has had a bad day and I don't get helped and you do and I am not happy. This is not a good way to deal with customers.

Of course many people abuse accidental replacement policies so apple may be trying to deal with this reality. I could understand that.

My privately owned local apple chain retailer hates me so I know they won't help me. They have made many mistakes and I have gone over their heads to the owner to get it corrected. He has chewed them out and told me he's looking for a new manager. Maybe I need to just email him when I have a problem, Bc I know they won't try to help me.

Take it back to Apple. I dropped mine and it was cracked. Mike at Somerset Mall in Troy, MI was so helpful. He replaced the IPad no problem. Apple has a customer for life .

did they replace with a new one or a refurbished one.....

I bring my ipad 2 to work and my asst knocked it over and it fell and there are 2 cracks in the glass, brought it the apple store here in tampa and was perfectly honest with them and they told me 349.00 , i thought well it still works not going to invest anymore money in this thing. funny i was just about ready to buy an ipad for a dear friend for his birthday but this put such a bad taste in my mouth. people on this forum talked about apple policy of a one time replacement for the glass well its not true, what a rip off. apple you lost a customer, not that they care .

Go to this store"ubreakifix" I know it has several branches in Orlando nt sure abt Tampa but you can always talk to them or chk online......they charge way less than apple for sure and provide wonderful service.

My Ipad 2 was droped on the ground accidently a few days ago and the screen was cracked. I went to an Apple store for help yesterday and was told to pay $299 for a replacement. It is absolutely ridiculous! Who would pay that much money just for a cracked screen?

I heard some people got a free replacement but I don't believe it is true. How can Apple treat customers unequally?

I will never purchase any Apple's products anymore. Bye Apple!

I have an iPad2 that cracked down the middle... I left it on the couch... I don't have central heat in air... the heat kicked in... wall furnase kicked in.. when i came in today I have a glass break across the sreen... Its never been dropped...

I am done with apple if they dont honor the warranty...

If i had dropped it in the floor that would be one thing, but otherwise it rediculaous...

I dropped mine 3 nights ago while reading in bed and cracked the screen. I went on-line and found some places that said they could repair my screen. I know if I used them it would void the rest of my AppleCare warrenty. I didn't even bother to check further with them. My iPad2 is very special to me and I don't want anyone but Apple to fix it. Apple asked for $425.00 to repair. I was upfront with them, I dropped it and knew it wasn't covered by AppleCare. I asked if they could do any betteron the price. They were very nice and the advisors kept bumping me up the chain. I've been an Apple customer since 1985. To make a long story short, in the end Apple is replacing my iPad2 free of charge. It is a once in a lifetime deal I was told. I was estatic. I have the box they sent to me by FedEx beside me and I'm getting ready to send it to them now.

Some folks have suggested that if you can go in person to an Apple store you might get the same treatment. It's worth a try. I am a bigger fan of Apple's than ever before.

Good luck and I hope it works out for you.

You are a very lucky man, i also have been a mac owner for a long time but my honest story got me nothing but a 349.00 estimate. and basically told tough luck. so i went on amazon ordered the glass for 57.00 and replaced it myself, thanks apple for nothing. the procedure is easy but just takes patients if you follow the instructions on line. this was my last apple purchase.

I agree, I'm lucky on this one. I think that's cool you could replace it yourself. I heard it's a delicate procedure. Would you recommend others do the same?

if you have patients i would suggest doing it yourself but be careful. also it helps if you have tinkered around with removing delicate ribbon cables on computers before. i cut hair for a living so its not something i do everyday but did it successfully and dont plan on buying apple products anymore.

also i might add its your respondsibility, i was ready to throw my ipad2 out if i couldnt fix it, i was so mad at them. good luck if you do try it . took me about 2 hours. make sure you have the right tools

All very cute stories about how if you're honest that they will replace your ipad 2 for free. I purchased my iPad on August 26, 2011. My son, while playing an app we saw advertised on tv for kids, acciently dropped it while walking across the room. Of course it smacked the corner and shattered the class clear accross the iPad. I immediately went online to see what a repair might cost. I read all about how the apple store will stand behind their product and give you a once in a lifetime replacement. So I made an appointment at an apple store an hour from my home. I went in thinking that they were totally going to take care of me.....come on....this is apple. After all, when I purchased my first iMac 5 years ago, they said "welcome to the family." Turns out that spending $830 on my iPad plus $150 worth of protective accessories, is not enough to be taken care of. After being 100% honest in my story, I was told it will cost $415 to get a refurbished replacement. Apparently there has been too many dishonest people taking advantage of the "once in a lifetime replacement" and their policy has changed. My loyallty to apple was totally on the line tonight...after all, I have converted my parents, friends and other family members to iMacs and other apple products. Frankly I was just getting sick of supporting their windows products so I converted them to iMacs. But all that changes now. I will not be spending another dime with apple. I beleived Steve Jobs when he said that wanted to make products easy enought for a 5 year old to use. I think he accomplished that.....as long as the 5 year old doesn't drop it.