ipad 2 screen repair (it works fine but little bit cracked)

Again with the sarcasm, Philly. Do you have nothing better to contribute to the discussion? Sad.

Lol, ya obviously they won't miss my business. That was somewhat the point I was making.

chriswml wrote:

Again with the sarcasm, Philly. Do you have nothing better to contribute to the discussion? Sad.

Why? Someone posts a threat that they're going to pull their business from Apple. I'm supposed to kiss their ***?

I think I have something rational to add to the discussion but most of those posting on this thread do not want rational responses - you want Apple to do something for you that absolutely NO OTHER COMPANY ON EARTH would do for you - and that is to replace a device that you broke or damaged due to either an honest accident or some negligence on your part.

Why should Apple be held to a higher standard than say - Samsung or Motorola? If you dropped your Samsung whatever their tablet is called or your Motorola Zoom - and you went back to the Verizon store - or wherever you bought it - do you really think that they would replace it for you free of charge? Really - do you think that they ever had a policy like that?? huh???

If you purchased an accidental damage insurance policy - then that would be a different story. The policy would cover the device but no manufacturer of any product - to the best of my knowledge - has EVER replaced customer broken devices or products free of charge and no company has EVER had this "once in a lifetime replacement policy that you all insist that Apple should own up to.

This whole "Apple's one time replacement policy" NEVER, EVER, EVER officially existed. Why do all of you people think that it did? You have read countless stories online about how some guy at an Apple Store replaced an iPad for a user that dropped and broke their device and now you all think that this is an official Apple Policy and you are entitled to a replacement as well?

It NEVER was an official policy. It could not be further from what their actual warranty states - accidental damage is not covered! BTW - this is standard for any manufacturer.

Stop and think about this whole ridiculous scenario. Please rationalize this for me .... is it because the devices are so expensive?- not a good enough answer if that is what you are thinking. Knock your $2500.00 high-def TV off of your TV stand and then go cry to Sony and ask for that once in a lifetime replacement. They would stare at you like you were growing a second head. Drive your $65,000 Cadillac Escalade into a brick wall and total it and then go back to GM and ask for their once in a lifetime replacement - again - you would get a look like you had a second head sprouting out of your neck. Oh - I forgot about the "good customer relations" thing. Go back to Sony with your busted TV or back to GM with your totalled Cadillac and let them know that by not replacing your TV/Auto - they are not maintaining good customer relations - now please see my reference about sprouting the second head - because it applies here as well.

This whole discussion borders on the absurd. Under no circumstances should you feel entitled to a once in a lifetime replacement from Apple. I don't care if Apple has replaced 3,000,000 iPads for customers that were damaged due to negligence - it does not negate the fact that this never was - nor should it be - nor will it ever be - an official policy from Apple or from any other manufacturer that wants to stay in business.

Those very few customers - and trust me in the overall scheme of things - there were very few customers that this replacement scenario applies to - are a testament to the good customer relations that Apple has built up over the years.

Please, please, please ... anybody out there - point out to me another comapny that you know of that has taken this "once in a lifetime" replacement thing on as an offical company policy. I will be waiting with baited breath for your responses.

Wow, did you get wound up!

However, you're 100% correct. Personal responsibility seems to have fallen by the wayside.

By the way, isn't it correctly "bated breath" rather than "baited breath?"

Philly_Phan wrote:

By the way, isn't it correctly "bated breath" rather than "baited breath?"

Yes it is "bated breath". I tend misteaks when I get all riled up.

This pretty obvious, but I have a very strong opinion on the matter. This has nothing to do with being an Apple Fanboy either and I know that you know that. I am just bracing for the backlash!

I am one of those customers who dropped their iPad, broke the glass and have ended up disappointed in Apple. You can reference my earlier posts in this forum if you like. But I'll sum up:

First, one of my good friends' kids dropped his Asus tablet - they replaced it free of charge. I don't know if this is an official policy or them just being nice similar to how Apple was nice for a while. Just so it's said, there is indeed another company out there that is offering a similar replacement "favor".

Now. I can't be clearer that I NEVER expected to get anything for free from Apple. I can't stand the entitlement mindset that is so rampant these days with consumers. I do not feel entitled to a free fix for my mistake.

HOWEVER, I feel very strongly that Apple has really missed its mark with the iPad when it comes to making a quality product and backing that product as they have been so diligent in doing in the past. Here's why:

First, the iPad is clearly fragile. There is no denying the fact that many consumers have broken their iPads with less-than-expected trauma. I myself dropped mine from two feet off the ground, with the smart cover attached, and it shattered. This is supposed to be a portable device. It's too fragile to be a 'good' portable device in my opinion. This is fine, but if Apple is going to remain at the top of their game, so to speak, they really must support their fragile portable device some way. The fact that they don't, is why I'm so ticked. They should be doing one of three things:

1. Manufacture and sell a functional protective case for the iPad. I know, there are third party companies out there that offer these, but I will not be embroiled in a fight between Apple and a third party company when my device breaks as to who's at fault, the manufacturer or the case. Just make a good case that protects the product. Is this so hard?

2. Sell a protection plan that covers accidental damage. And I do mean SELL. Make money with it. I don't care. Just give me some option to purchase coverage so when your fragile portable device breaks (not if) I can get it repaired or replaced by the manufacturer. This does not seem difficult either.

3. Offer a reasonable repair strategy. Sorry, but your only solution being "pay 50% of the original purchase price for a replacement" is NOT reasonable. Shame on you, Apple. You made a bunch of money on my first purchase. Then you'll make money again with the 50% replacement. Then you'll make more money when you harvest my broken equipment for parts and sell a refurbished item out of them. This is not reasonable.

Any one of the above things is a minimum expection for an industry-leading company to keep its cutting edge position in the market. I can cry and moan about my own problems with my own broken product, but honestly, if something doesn't change with how Apple supports their fragile portable devices, the company is sure to begin a sharp decline in customer loyalty, and thus profit, and thus innovation. For all you Apple fans out there, you ought to be rooting for a change in policy for the sake of the company. Because if they leave no reasonable option for a first-time Apple customer like me, then bottom line will be affected in the long run and the innovation you all enjoy will be short-lived.

It's not Chevy's fault. I'll be more than happy to pay $400 for a new windshiled. Not 50% of the purchase price, or about $10,000. Rediculous. I'm willing to pay - FOR A WINDSHIELD. Not the whole car.

chriswml wrote:

First, the iPad is clearly fragile.

And therefore justifies careful handling.

chriswml wrote:

It's not Chevy's fault. I'll be more than happy to pay $400 for a new windshiled. Not 50% of the purchase price, or about $10,000. Rediculous. I'm willing to pay - FOR A WINDSHIELD. Not the whole car.

A windshield is not a valid comparison because you can get a windshield installed at any auto body shop for a whole lot less than 50% of the purchase price. That's not the case with the glass on an iPad. NO ONE can replace it for what you would consider a reasonable price.

Philly_Phan wrote:

chriswml wrote:

It's not Chevy's fault. I'll be more than happy to pay $400 for a new windshiled. Not 50% of the purchase price, or about $10,000. Rediculous. I'm willing to pay - FOR A WINDSHIELD. Not the whole car.

A windshield is not a valid comparison because you can get a windshield installed at any auto body shop for a whole lot less than 50% of the purchase price. That's not the case with the glass on an iPad. NO ONE can replace it for what you would consider a reasonable price.

Actually, its a perfectly valid comparison. A little searching online will find you a 3rd party replacement for $120. I'd consider that 'fair'. I was actually willing to go up to $200 for an apple replacement(before I made my post earlier), which is more than 'fair'. I would have definately prefered to deal with apple, but apple doesn't make it easy.

Also, in another apple store, less than 2 weeks ago, my friend had his ipad fixed (which had an identical problem and is the same make/model) for $180. I would like consistency.

Blazeoptimus wrote:

A little searching online will find you a 3rd party replacement for $120.

Then get it fixed there instead of whining on the forum.

Philly_Phan wrote:

chriswml wrote:

First, the iPad is clearly fragile.

And therefore justifies careful handling.

Good bad or indifferent, the perception is that the ipad is a glorified ipod touch or iphone. Those devices are a good deal more robust(I know, I've droped those to). A short fall for those devices will not crack the glass. its also true of a laptop (which uses plastic for a screen). The same is not true with an ipad. The ipad's screen is apparently getting close to the 'bleeding' edge of technology. The fragility of the device is all the evidence you need of that. I will be purchasing an otter box for my ipad moving forward to compensate for a device thats more fragile than expected.

Philly_Phan wrote:

Blazeoptimus wrote:

A little searching online will find you a 3rd party replacement for $120.

Then get it fixed there instead of whining on the forum.

Thats funny coming from you, lol.

Have a nice day!