iPhone 4 Replacement Help

BER being the Beyond Economical Repair. Honestly? I'd call back the Applecare line and ask them exactly what is classifying the phone to have too many issues to cost more to repair than replace (which it honestly shouldn't for even normal Hardware Issues).

So you expect that you receive a brand new iphone just because there is a faulty on your old one? Let me ask you. Hong long exactly have you had your iphone? If it's less than a month old, I can understand. But if it's more than one month then why bother asking for a brand new one?

As it was mentioned, when you go to the Apple store, and you show them your problem. If they find it that there is indeed a problem with your phone. They will be happy to replace it for you. All replacment phones comes in a plain black box and there is no way to tell whether it is brand new or refurb. Now here are few things you need to understand. A refurb is pretty much the same as a brand new iphone. They install new glass, new battery, and new stainless steel, so pretty much it is like brand new. Now they reuse the internal parts that works perfectly fine from the other defected phone. This way the working parts don't get trashed. If you don't stand with a refurb then you might as well have to deal with what you have.

Sure you can opt for the repair option, but it make take days, and you would be without a phone, unless you use a temporary cheap phone.

The only reason a refurb would have a high chance of having issues exactly the same as previous phones would be due to your backup or your data that is causing it. There's no higher a chance a refurb unit having hardware problems compared to a new unit at all.

Im not sure what you mean... Tests don't really have anything to do with the above at all.

I wouldn't say there will be a high chance that a refurb will have problem. But yes even if you were to get a refurb, there could be chances that it will have problems, could be same, could be different. Unlike the brand new ones, it is a hit or miss. At the factory, their job is simply assemble the phone and package it. They don't do a thorough testing. As for a refurb, Apple tech. are the one who tests them thoroughly to make sure that they work properly. Now just because Apple tech. tests them thoroughly doesn't alway mean that it will be problem free.

Your wrong. You can tell its a refurb by 5K.

I got off the phone today with a senior adviser named Emily and her supervisor named Jesse who set up my advanced replacement.

They both said that "Apples refurbs will all start with 5K." "But we also have different sets of numbers like 61 that are not refurbs but are only made for replacements when the 5Ks run out for the day"

Also, my 5K refurb came with scratches all over the band. They DO NOT replace the stainless steel band. ONLY the screen, ect.

if this is still within the 14 day, you are eligible for an exchange

andrewr25 wrote:

Your wrong. You can tell its a refurb by 5K.

I got off the phone today with a senior adviser named Emily and her supervisor named Jesse who set up my advanced replacement.

They both said that "Apples refurbs will all start with 5K." "But we also have different sets of numbers like 61 that are not refurbs but are only made for replacements when the 5Ks run out for the day"

Also, my 5K refurb came with scratches all over the band. They DO NOT replace the stainless steel band. ONLY the screen, ect.

Sure I may be wrong, but let me tell you this. Out of many replacments I had to go through, mainly because of hardware issues. I have never, ever gotten a replacement phone that came with scratches on the stainless steel band. Even the one I have now is a refurb unit, it has 0 scratches on the band, 0 scratches on the glass, and best of all, no issues at all.

Also in my opinion, 5K doesn't mean anything at all. Sure it is a refurb but like I said, you really can't tell the difference between a brand new iphone and a refurb iphone at all. You probably got unlucky becuase you got a replacement phone that came with scratches on the band. All I said was, Apple tech do test the refurbs thorougly, they do put new glass, new stainless steel, and new battery. Now, just because Apple tested then thoroughly does not mean that it will be a problem free, it is possible that hardware problem may occur.

xlxleonxlx wrote:

I'm in Australia, and here many of my friends dropped their iPods breaking their sleep button and got brand new replacements in brand new retail boxes. Also one of them had a iPhone 4 and with a crappy home button and he got a brand new iPhone 4 in retail box.

There are only 8 apple stores in the whole of australia and not as many iPhones are sold here compared to the US. So could this possibly mean apple will give me a brand new phone?

Honestly, all country may handle warranty and service differently and they may choose to give out the brand new ones as replacement. In U.S no matter what, you always will get a replacement phone that comes in a plain black box with just the device and nothing else.

To answer your question, it could be possible but they may not always hand out a brand new phone in the retail box as a replacement. If you do end up getting a brand new phone as replacement, then good for you, hopefully that it will be problem free. You may ask them whether you will get a replacement from the plain black box or from the retail box.

Hey, I can understand how you may feel if you have used other insuperior mobile phone devices in the past, as I myself had trouble with other brands of phones I wont mention.

However you are now in the apple world and I can truly say there is nothing to be worried about! I have purchased 5 apple iphone for my business and spent a lot of money on the devices also but it was money well spent!

The reasons these pieces of hardware is so expensive is not just because they are the best on the market, it is because of the standard of care you recieve. I have had to send back two of the iphones and they were replaced without delay as they were having small problems.

If you have not broken the phone yourself and you have nothing to hide I suggest you send it in and let the professionals that manufacture the device deal with the problem and make a judgement! You will recieve a replacement that is as good as new with updated software and Im 99.9% sure you will never have a problem again!

🙂