I have a black iPhone 4 and i have some problems with it so i rang apple and they said that they are hardware problems and to take it to a apple store and they should replace it. I just wanted to know if i will get a brand new replacement becuase my problems are MAJOR, and if they will replace my black iPhone with a white one? Has anyone done this with the iphone 4 or a previous iPhone?
Thanks,
iPhone 4, iOS 4.3.1
My iPhone 4S box piece was damaged - DOA situation (with Ring/Silent button physically damaged), and it was given back the next day. It was replaced with another piece - not a box piece, but possibly a refurbished one, which has battery problems - won't last more than 8 hours with minimal usage. Why don't they replace with a box piece since my original one was damaged out of the box ? Is this Apple policy for replacement ?
Contact Apple Support?
Yes, I have escalated, and iPlanet GM is working with Apple Customer Support. I dont have any hope of getting a brand new piece, but just feel let down completely by Apple. I will ensure a good Press - just waiting for it to be decided.
iPhone 4 Replacement Help
