iPhone 4 Replacement Help

I wouldn't mind taking the one they were going to give me. But what bothers me is paying 216.00 for a 2week old phone. If I did wanted a refurbished phone I would off when and bought it for 150.00. I don't have a problem getting a refurshed one, if AT&T can't get me a new one before my 30 day are up I'll got to apple and get a refurbished one.

I have a question, can i know what reason only can replace a new iphone under warranty.

If a new product has defect it should be returned to the place of purchases immediately regarless of the store return policy. Defective purchases are covered by the federal may udon moss warranty act. New, unused products have an implied warranty regarding their fitness for purpose and use. When you return a defective product in it's original package and condition the merchant must refurnd the money or replaced the item unless is sold as is.

Federal magnuson moss warranty act

I don't understand your problem...

Didn't they offer to replace your iPhone?

no its factory unlocked and not JAILBROKEN....
I BOUGHT IT FROM AUST. AND NW I M IN INDIA..
I WANT TO KNW DAT IN INDIA WILL THEY REPLACE MY PHONE...

tanu_jobanrocks wrote:

I BOUGHT IT FROM AUST. AND NW I M IN INDIA..
I WANT TO KNW DAT IN INDIA WILL THEY REPLACE MY PHONE...

No they will not. The warranty is valid to the original country of purchase. You will need to ship the phone to someone you know in Aust for them to take it in for evaluation then they will need to ship the phone back to you.

All shipping and insurance will be at your expense.

iPhone_Warrior wrote:
No they will not. The warranty is valid to the original country of purchase.

This is incorrect. The iPhone (and all Apple products) warranty is worldwide.

-> http://www.apple.com/legal/warranty/iphone/

However...

"Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the Apple Product cannot be serviced in the country it is in. If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, Apple may repair or replace products and parts with comparable products and parts that comply with local standards."

Far be it for me to question a level 9 user but, On page 2 of the link you provided:

IMPORTANT RESTRICTION

Apple may restrict warranty service to the country where Apple or its Authorized Distributors originally sold the Apple Product.

Have a look at the MANY posts of 'International/Global iPhone warranty' questions and you will see all of them being told to return the phone back to the original country of purchase. The exception being purchases in the EU can be done in any of the EU countries.

As stated, it may be restricted.

Your first post states "warranty is valid to the original country of purchase".

The first place to go is Apple where you are located.

Also, see this -> http://store.apple.com/Catalog/Images/worldwidewarranty.html

"If the product is portable, meaning that it can operate independently without a power cord, you may obtain warranty service worldwide. However, service will be limited to the options available in the country where service is requested. If the product is not portable, warranty service may be restricted to the country where the product is purchased. Service options, parts availability and response times will vary according to country. You may be responsible for shipping and handling charges if the product cannot be serviced in the country it is in. In accordance with applicable law, Apple may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service."

I'm having this problem in Australia with a New iPad which was defective immediately but the problem was so unusual with the screen that we had to try and capture the problem on video - which took over a month as we don't have a video camera or video phone. We did lodge a service call with Apple the first week we owned it and it has been deemed un-repairable by Apple. We have now been sent a refurbished iPad which I have not accepted and am demanding a brand new, in the box, replacement. Australian Consumer Law dictates that a faulty product must be replaced with an identical product as was purchased and a refurbished unit is not a brand new one. I spoke to the ACCC today and they have confirmed this with me and I'm now waiting on Apple to get back to me. They can put any terms and conditions they want in their warranties but they can not be contrary to law of the country they are operating in. Yes, I could accept the refurb and it would probably be OK but I also could have paid much less initially by buying a refurbed unit. And it absolutley riles me that Apple think they can insist on ignoring the law - they can certainly offer a refurbished iPad but if the consumer insists on a brand new replacement then they are legally obligated to provide one (in Australia)

. If you think it's worth the hassle, I would definitely pursue the matter until you are satisfied.

FYI Remanufactured =/= Refurbished:

http://www.examiner.com/article/the-difference-between-remanufacturing-refurbish ing-reconditioning-and-recertifying

Apple are well within their rights (confirmed BY the ACCC) to provide remanufactured units as replacements as they are, essentially brand new.

If you purchased this from somewhere other than Apple / the Apple Online Store then it is up to that reseller to provide a brand new replacement, as the manufacturer Apple are required to provide a like for like replacement (identical product as was purchased) that is NOT a Refurbished unit (which implies second hand).

I'm sorry to say this but you took to long. You should of have taken care of that problem withing the first week and demanded your money back. Not even if you come the same day will apple replace your product for a new one. I learned my lesson but I my case I did get my new iPhone 4s FROM the AT&T store not apple.

Think twice before you buy at a apple store because if you do and it appears to be defective good luck getting what u pay for. Check other store along with their return policy. Some store will give your money back if your under their return policy. Also the first day you buy something do some extreme testing allday if you can.

PS

Apple don't think I hate your product. Is just not fair that you pay for full price and ended up staying with a REFURBLISHED item.

The ACCC confirmed with me today, by telephone and email, that the manufacturer is now responsible to replace my defective unit with a brand new, identical unit. The "authorised repairer" sent it to Apple who confirmed it was defective and they still have it, so I can't physically return my purchase. Regardless, I am entitled to a brand new "like for like" replacement. I was told, by the ACCC, and by reading the Australian legislature, that if they can't repair my original unit, or even if they could but I didn't want them to, I was entitled to demand a brand new replacement or recieve a full monetary refund - it's law here people. The recourse for faulty products, in Australia, dictates that any remedy offered to rectify the problem should result in the consumer being returned to a situation that they were in at the initial purchase point - ie, I paid for a brand new iPad, it was faulty, therefore I am entitled to a brand new replacement should I choose not to accept the "second hand" unit, or I can get my money back. This was via a conversation with the ACCC at 4.45pm today. And Lulufrom NY, honestly, if I could have "proven" the issue any sooner than I did, believe me I would have but the problem with my iPad was so bizarre no-one believed me, hence the reason for having to capture it on video - and anyway, it was under warranty so the point is invalid. And that is all irrelevant under Australian consumer law anyway, the product had a major fault (as confirmed by Apple) and within it's warranty period, therefore I am entitled to a replacement of "like for like", and not a second hand unit. I'm know I sound like a smarty pants, but I just want what I paid for which was a brand new unit. I would never have purchased a second hand, refurbished iPad at full price to begin with - at least offer a refurbed unit and a monetary refund for the difference in purchase price. And if I hadn't have queried why the replacement wasn't in a new box, I would never have known it was a refurb, which is also illegal in Australia - passing off a second hand item as brand new without full disclosure - they say they MAY use refurbished products, not that they WILL use refurbished prodects. And not one single person during the whole lengthly process informed me that the unit I would receive was second hand. So frustrating. And Korthal2012, the link you provided does not seem to work for me and the site you refer to seems to be USA based, not Aus, and I would be greatful if you could let me know who, at the ACCC confirmed this for you because I received the opposite information from talking to them today which will be backed up by the literature they are posting to me to write a formal complaint, and believe me, I have documented everything since the day of purchase. And your last sentence supports my argument - " as the manufacturer Apple are required to provide a like for like replacement (identical product as was purchased) that is NOT a Refurbished unit (which implies second hand)". An organisation - operating or selling products in Australia - can offer refurbished parts / products if the original purchased item is not "readily available". We are talking a 64gig, 4G New iPad, they are readily available in Aus. Apple are legally bound to replace the item with a brand new one or give me my money back now that Apple have my iPad and I can't understand the hassle they are giving me? The ACCC supports my claim (also in writing from the ACCC), and will be going into bat for me if Apple don't supply a brand new one.

i'm quite sure that if you devote enough time to misinterpreting consumer law you can legitimise any vendetta you choose to propagate