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"There is a problem with your device"

I just plugged my iPad (1) into iTunes to sync and it said there was a new software update available and did I want to install it. I said yes and the update started. After a while, it said there was an error and I needed to restore which I attempted only to have an "There is a problem with your device" message come up. I unplugged it and plugged it in again and the same error message happens every time. I contacted Apple support and they said the "hardware" still has 60 days of warranty left but they want $29 per incident or $79 for ongoing support and an Apple Store is 100 miles away. I would appreciate any help I could get. Thanks.

iPad

Posted on May 13, 2011 2:47 PM

390 replies

paul279

Level 1

0 points

May 14, 2011 5:44 AM in response to Hoppelputzi

As an IPod Touch user I tried 2 other laptops, 2 other cables, reinstalled itunes... still the same issue.

In other words, Apple needs to resolve the bug, not the user.

May 14, 2011 5:43 AM in response to garyfromgreenbay

I have the same problem since yesterday

chinn93

Level 1

0 points

May 14, 2011 5:46 AM in response to garyfromgreenbay

man i would love to be veiwing this from my ipad!

May 14, 2011 5:49 AM in response to garyfromgreenbay

Same thing over here in Sweden.

This is apple's way of doing things i guess.

peter89

Level 1

1 points

May 14, 2011 6:00 AM in response to garyfromgreenbay

And another from Australia - iPad 1

- Had 4.3.3 installed

- Wanted to do a restore to clean up the mess

- Instant brick - OOPs!

- BAD Apple

------

- DFU'd twice - same result

May 14, 2011 5:53 AM in response to garyfromgreenbay

What's going on with my iPad??Same thing happened to me when I restored my iPad in Taiwan,Apple please fix this dame bugs as soon as you can!!

Spoon16

Level 1

0 points

May 14, 2011 5:53 AM in response to peter89

Same problem from Hungary on iTouch.

Glad i didnt update my 3 days old iPad...

May 14, 2011 5:58 AM in response to garyfromgreenbay

Another iPad brick here in ITALY

May 14, 2011 5:58 AM in response to garyfromgreenbay

Same problem in Russia, update iPad today

demaian

Level 1

0 points

May 14, 2011 5:59 AM in response to garyfromgreenbay

My Situation is almost same!! My pad had problem so i just tried the restore but that message had been shown.

So I tried once more with DFU mode but exactly same.

My location is Republic of Korea and the largest forum of apple product at my country says this problem so **** loudly!!!

If I didn't see this forum, I will just visit the repair centre and I'll feel humiliate... ***

I want to solve this problem by APPLE COMPANY A.S.A.P!!!!!!!!!!!!!!!!!!!!

May 14, 2011 5:59 AM in response to garyfromgreenbay

I have the same problem with my IPAD in Brazil.

I've tried to install 4.3.3 IOS and got this message.

vanuser

Level 1

4 points

May 14, 2011 6:02 AM in response to Hoppelputzi

Hoppelputzi, after they'll give you new iPad and you'll try to activate you probably will get same message.

If you're going to do so, take iBook or some notebook with yourself (with iTunes) and try to activate iPad just in office.

Otherwise you can have absolutelly same problem when you'll do activation/sync with iTunes at your home with new iPad

Simmo3D

Level 1

5 points

May 14, 2011 6:03 AM in response to garyfromgreenbay

Apple Inc. "The new PSN"

May 14, 2011 6:05 AM in response to vanuser

Ohh, nice knowing that! Thanks

May 14, 2011 6:09 AM in response to garyfromgreenbay

got the same problem here spent most of the day trying to fix it had enough now apple need to sort it out asap

"There is a problem with your device"