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"There is a problem with your device"

I just plugged my iPad (1) into iTunes to sync and it said there was a new software update available and did I want to install it. I said yes and the update started. After a while, it said there was an error and I needed to restore which I attempted only to have an "There is a problem with your device" message come up. I unplugged it and plugged it in again and the same error message happens every time. I contacted Apple support and they said the "hardware" still has 60 days of warranty left but they want $29 per incident or $79 for ongoing support and an Apple Store is 100 miles away. I would appreciate any help I could get. Thanks.

iPad

Posted on May 13, 2011 2:47 PM

390 replies

tnethers

Level 3

527 points

Feb 14, 2012 12:32 PM in response to elias4

It's a server outage when this occurs:

Just got off hold with Apple Tier 2 Tech - their Verification Server is down. Give it time for a fix.

A Warner

Level 1

0 points

Feb 14, 2012 12:53 PM in response to tnethers

I am having the same problem on my iPad2! How long will this take? I am trying now since the last 6 hours from UAE...

Sivate

Level 1

1 points

Mar 16, 2012 9:11 AM in response to garyfromgreenbay

My iphone 4 fell down but it was working fine except getting cellular network. It asked to reset the phone and when I rest my phone it never get activated...and gettign exactly the same message. Please help folks...

Yeah forgot to add that recently I upgraded to latest Firmware 5.1

Message was edited by: Sivate

Jul 8, 2012 6:53 AM in response to garyfromgreenbay

I know its been a year since this whole issure happened..but i was just gonna sell my iPhone 4....so i thought ill update it and sell it off....and then the message showed up...

I dunno whats happening right now...but its not good...i read the whole post and realized what it might be...and following throught the different solutions mentioned in the post..i tried them all i think...and now the message shown keeps changing...

Right after the restore it says "That there is no SIM card in the phone im triying to activate" so i remove the SIm card and put it on again...after plugging in the phone to my mac it shows the old message again...

so now i have no idea what to do...the phone is on the latest version (obv..i updated it..it even said update successful)...any1 else having the same problem ??

EDITED : I forgot to mention that I'm in the UAE...no apple store or genuises here.

Message was edited by: SaahilFazil

Jul 28, 2012 3:50 PM in response to garyfromgreenbay

This is unbelievable, just got restored my iPhone 4 yesterday to 5.1.1 and all was fine until next day morning when I made a first call, after an hour the phone has rebooted showing information that it needs to be connected to iTunes for activation and then:

"There is a problem with your iPhone."

Whatever I do, different PC, another restore, DFU mode, the result is the same, when I tap the little "i" icon the banner is empty.

Does anyone from Apple even care that this issue is still ongoing??? This is really frustrating.

Jul 28, 2012 3:56 PM in response to garyfromgreenbay

This is an old post. The original bug has been long fixed. Please post any new issues to a new thread. Thanks.

gengsta

Level 1

0 points

Aug 31, 2012 2:39 PM in response to garyfromgreenbay

for us this is still issue... because my friend iphone 4s still having problem with the activation and still same problem.

Sep 24, 2012 6:18 PM in response to gengsta

@nathanee32

This is very much so an issue that has NOT been corrected. Apple needs to tell us what it could be, if it's hardware then tell us which component(s) is likely the culprit so that we can purchase it and fix it on our own since Apple clearly has no respect for us AFTER we purchase their products. I'd even accept an Apple 'Genius' to come on here under an assumed name and give us some pointers. The iphone cost us a lot of money and I for one cannot just 'write it off'. If Apple wants us to 'Think Differently' then I might as well go buy a Samsung Galaxy S3. What's keeping me from jumping ship? oh, the fact I cannot afford a second phone since it took me too long to save up for this iPhone 4 :-(

bodeez

Level 1

0 points

Nov 11, 2012 4:28 PM in response to dc1743

did you ever find a fix for this?

Dec 22, 2012 1:48 PM in response to bodeez

Still active looking for a fix to this issue. Been using a pos phone in the mean time.

Jan 16, 2013 11:47 PM in response to garyfromgreenbay

The same problem and I dissapointed with apple company...and not sure about quality

SO NOW IS RUBBISH OR BRICK

please do something.....

Jan 18, 2013 8:02 PM in response to lapka-seo

Just wait and give it time. If you are trying to update it or sync it. The problem isn't the iPad or iPhone its the server or if you are going through a router with a proxy server configured

Jan 20, 2013 1:09 PM in response to josephfromjustin

Just interesting how many times it should takes... Before i will understand that the problem inside of device And going to buy Samsung galaxy note

Mar 18, 2013 3:10 PM in response to lapka-seo

Finaly i repaire my iphone for the money... thanks for this situation because it proof me that apple is not perfect . Now I dont trust and I will not buy apple device any more. Price has not justified the quality.Apple start to go down they are change only generation nub¡mber and people ready to buy the new one independent of price just because of brand.Herd mentality

my choise- SAMSUNG

Jul 6, 2013 2:59 AM in response to lapka-seo

no device is perfect

it's human made

so go ahead buy samsung

but does anyone knows that samsung only give a warrenty 4 mounth for the battery

even for the built in device like tab

"There is a problem with your device"