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"There is a problem with your device"

I just plugged my iPad (1) into iTunes to sync and it said there was a new software update available and did I want to install it. I said yes and the update started. After a while, it said there was an error and I needed to restore which I attempted only to have an "There is a problem with your device" message come up. I unplugged it and plugged it in again and the same error message happens every time. I contacted Apple support and they said the "hardware" still has 60 days of warranty left but they want $29 per incident or $79 for ongoing support and an Apple Store is 100 miles away. I would appreciate any help I could get. Thanks.

iPad

Posted on May 13, 2011 2:47 PM

390 replies

May 14, 2011 6:52 AM in response to apple822

Same thing here from Toronto Canada... I hate depending on a freaking server to run my hardware.... Apple you seriously fail on this one....

May 14, 2011 6:58 AM in response to garyfromgreenbay

Same problem in the USA. Just updated my ipad to 4.3.3 and now I can't use it! How can we get apple to pay attention!?

ssnavid

Level 1

0 points

May 14, 2011 7:01 AM in response to garyfromgreenbay

Same problem

May 14, 2011 7:01 AM in response to garyfromgreenbay

People! Email all your local news rooms -- newspapers, radio, television -- ring your talkback radio stations and TALK TALK TALK. It's what will make Apple get off their fat ***** and fix their problem. The media makes them pay attention, trust me. I'm doing it here.

zhouyg89

Level 1

0 points

May 14, 2011 7:04 AM in response to pkchainsaw

MY touch4 occured too,something is wrong with apple server,**** it

May 14, 2011 7:08 AM in response to garyfromgreenbay

iPad 1, 64Gb WiFi, purchased in february, no jailbreak, everything from iTunes.

I've updated to 4.3.3 - it seemed OK, but afterwards a few programs didn't work, so I decided to make a software restore.

Now the iPad is in the "Connect to iTunes" state, and iTunes says There is a problem with your device....

(btw my username means: Now I'll sell all the ***** I have from Apple)

bum1973

Level 1

0 points

May 14, 2011 7:08 AM in response to garyfromgreenbay

Same problem ㅜㅜ

May 14, 2011 7:09 AM in response to garyfromgreenbay

Same thing here in NC. Tried to do a restore now my 32 gb ipod touch isnt doing a **** thing! 😟

ornbjorn

Level 1

0 points

May 14, 2011 7:11 AM in response to garyfromgreenbay

I'll spread the word until the brick starts again.

ssnavid

Level 1

0 points

May 14, 2011 7:14 AM in response to garyfromgreenbay

If you have this problem write it here so they know this issue is worldwide and from update

Ralph Yu

Level 1

0 points

May 14, 2011 7:15 AM in response to garyfromgreenbay

oh boy, when I first saw the error message I thought there must be something wrong with device, and then googled such a big amount of same problems here then I get relaxed.... I got the same issue from China... just restore and try to update to 4.3.3 and then ... crap...

test7875

Level 1

0 points

May 14, 2011 7:20 AM in response to garyfromgreenbay

Hi folks .. start emailing until we have a fix .. I just cant believe that Apple are doing nothing

http://www.rumormillnews.com/MEDIA_EMAIL_ADDRESSES.htm

May 14, 2011 7:22 AM in response to garyfromgreenbay

So Frustrated, exactly the same thing, ipod touch 2g crashed, tried to restore, and boom... cannot activate for service, just been on the phone to apple, apparently they think its a hardware fault and they want me to send it back to them... i'm doubtful it is a hardware fault after reading this...