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"There is a problem with your device"

I just plugged my iPad (1) into iTunes to sync and it said there was a new software update available and did I want to install it. I said yes and the update started. After a while, it said there was an error and I needed to restore which I attempted only to have an "There is a problem with your device" message come up. I unplugged it and plugged it in again and the same error message happens every time. I contacted Apple support and they said the "hardware" still has 60 days of warranty left but they want $29 per incident or $79 for ongoing support and an Apple Store is 100 miles away. I would appreciate any help I could get. Thanks.

iPad

Posted on May 13, 2011 2:47 PM

390 replies

chinn93

Level 1

0 points

May 13, 2011 5:32 PM in response to garyfromgreenbay

deal lol i cant wait iv wanted one from day one and just got one today lol

tehgearz

Level 1

0 points

May 13, 2011 5:33 PM in response to Trbl_Shooter

Exact issue with original ipad. "there is a problem with your device" when attempting to recover via DFU for an aborted update. I hate apple. Every time i buy one of their products I regret because of such draconian practices.

May 13, 2011 5:35 PM in response to chinn93

it's just bad timing. you're going to love it!!

@8:30 EST - still getting the same error. I will update once I activate, or after I get a new one tomorrow. Hopefully the former rather than the latter lol

chinn93

Level 1

0 points

May 13, 2011 5:44 PM in response to garyfromgreenbay

its a horrible thing for apple to say thats theres somthing wrong woth are device lol when in fact its the activate servers

sliders

Level 1

0 points

May 13, 2011 5:47 PM in response to garyfromgreenbay

Thank you Mr Ekted, it seems that you also know a little Portuguese. Yes, someone with more problems? Can anyone turn pro apple support and see about this case? We are waiting!

sir dir

Level 1

23 points

May 13, 2011 5:54 PM in response to garyfromgreenbay

grbl, been trying to fix that problem for HOURS now. Even tried to activate through Linux!

Had a premonition this could be an activation server problem but then... Apple wouldn't let that happen - and even for so many hours - would they? grmbl...

This activation procedure is ... very suboptimal.

sliders

Level 1

0 points

May 13, 2011 5:58 PM in response to garyfromgreenbay

Someone could test in a ipad and say it could turn right? Because if yes, really going to be problems with our appliances, but what is strange is that only today that many people reporting this problem. Coincidence??

May 13, 2011 6:04 PM in response to sliders

De nada!

Not a coincidence. I think we will be fine in a few hours. I've seen this before with my iPhone. It just has its issues sometimes, but tends to clear up.

sliders

Level 1

0 points

May 13, 2011 6:07 PM in response to garyfromgreenbay

Hopefully friend, because this is neither ipad mine, is my brother who asked to update and put the jailbreak, imagine the situation?? I'm here waiting, but so far nothing yet

May 13, 2011 6:10 PM in response to sliders

Oh no. But at least now you have proof that it wasn't your fault lol

sliders

Level 1

0 points

May 13, 2011 6:15 PM in response to garyfromgreenbay

Yes, so I know if it was not my fault we have to wait to see if it really goes back to normal, as one of the guys put up there on the topic, if Apple's server problem, they had already solved. My hope is that it really is that server and will soon return to normality. Try searching for something else out there that I am searching around to see if somebody else besides us also with this same problem. Thanks!

ahmedali

Level 1

0 points

May 13, 2011 6:17 PM in response to garyfromgreenbay

And I too have the same problem I hope that the problem of server not from the deviceand Apple Go many problems and I ask Hlolt not be repeated more than once I do update

But without a solution to the problem. come on apple don;t do that now

vanuser

Level 1

4 points

May 13, 2011 6:19 PM in response to garyfromgreenbay

I've bought iPad2 and just was going to give my old iPad as birthday present to my sister and got "There is a problem with your device" after I've pressed 'clear all settings' and connected to iTunes....

@#$@#!!!

I'll not sleep this night and wait until they'll fix this problem... Never though that this possible can be - I had a PERFECTLY WORKING defice just several hours ago. Now its a brick....

Apple, I do not have a time to prepare another present for birthday! Please fix....

sliders

Level 1

0 points

May 13, 2011 6:22 PM in response to garyfromgreenbay

Friends, we really have to see if it really is Apple's server, for I believe it is because today many people besides us are reporting this problem, so I'm hopeful it is.

chinn93

Level 1

0 points

May 13, 2011 6:27 PM in response to garyfromgreenbay

im going to check 12am EST HOPEFULLY it will be back up lol idk if i can handle seeing this thing and not being able to do nothing with it

"There is a problem with your device"