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"There is a problem with your device"

I just plugged my iPad (1) into iTunes to sync and it said there was a new software update available and did I want to install it. I said yes and the update started. After a while, it said there was an error and I needed to restore which I attempted only to have an "There is a problem with your device" message come up. I unplugged it and plugged it in again and the same error message happens every time. I contacted Apple support and they said the "hardware" still has 60 days of warranty left but they want $29 per incident or $79 for ongoing support and an Apple Store is 100 miles away. I would appreciate any help I could get. Thanks.

iPad

Posted on May 13, 2011 2:47 PM

390 replies

sliders

Level 1

0 points

May 13, 2011 6:30 PM in response to garyfromgreenbay

Chinn93... Can you be more specific? Thank you.

chinn93

Level 1

0 points

May 13, 2011 6:35 PM in response to sliders

Im just saying im gonna check at 12am EST if not i will check when i wake up in the morning

sliders

Level 1

0 points

May 13, 2011 6:39 PM in response to garyfromgreenbay

I'm updating the other comedo ipad I have here and he also finished with the same problem ... I'm already finding it strange that Apple's delay of repair servers in case it really is.

vanuser

Level 1

4 points

May 13, 2011 6:43 PM in response to sliders

May be they're waiting until 10-20 people will pay '$29 per incident or $79 for ongoing support' for this problem and then will fix? 🙂

cool way to earn some extra money...

chinn93

Level 1

0 points

May 13, 2011 6:44 PM in response to sliders

so you just tryed Another ipad with same result..? Was it working fine before your tryed

chinn93

Level 1

0 points

May 13, 2011 6:45 PM in response to vanuser

10-20 Minutes? i hope so!

sliders

Level 1

0 points

May 13, 2011 6:45 PM in response to garyfromgreenbay

Not Chinn, I tried with another ipad not because I am comedo giving the same problem.

chinn93

Level 1

0 points

May 13, 2011 6:47 PM in response to sliders

ok thanks for clareafying

sliders

Level 1

0 points

May 13, 2011 6:51 PM in response to garyfromgreenbay

Well, here in Brazil are already 10:30 pm, I will wait until 12:00 am on schedule in the USA, to see if they'll have more news!

May 13, 2011 6:51 PM in response to garyfromgreenbay

Same thing happened to me today. I am writing from Costa Rica.
We had an earthquake today around the same time that this problem was occurring. Then I heard on the news that there was another earthquake in south america and the other near Japan almost at the same time as that given in my country. I wonder. This have anything to do with the problem in the apple server?

Excuse my English is not very good.

May 13, 2011 6:57 PM in response to Kayvalverde

Sorry to hear that, and hope everyone is ok. But, I highly doubt it. These servers are here in the U.S., perhaps at the North Carolina facilities. That's what is so odd about this, most posters here are from all over the world. But it seems we're all trying to reach the same activation server. Hrmm..

sliders

Level 1

0 points

May 13, 2011 7:02 PM in response to garyfromgreenbay

Do not forget the problem seems that sony had last week ... rs

May 13, 2011 7:07 PM in response to sliders

That would be horrific.. I got SOCOM on release day, played it once, and haven't been able to play it online since.. 😟

Babu420

Level 1

0 points

May 13, 2011 7:19 PM in response to garyfromgreenbay

I think many of us are having same problems, maybe its their servers and not the devices....nonetheless, there is no notification from apple about this issue...and it really *****......

sliders

Level 1

0 points

May 13, 2011 7:23 PM in response to garyfromgreenbay

Someone should knock on the door of the apple, to agree on the person and see if they can help us. kkkkkkkkkkkkkkkkkkkkkkkkkk

"There is a problem with your device"