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"There is a problem with your device"

I just plugged my iPad (1) into iTunes to sync and it said there was a new software update available and did I want to install it. I said yes and the update started. After a while, it said there was an error and I needed to restore which I attempted only to have an "There is a problem with your device" message come up. I unplugged it and plugged it in again and the same error message happens every time. I contacted Apple support and they said the "hardware" still has 60 days of warranty left but they want $29 per incident or $79 for ongoing support and an Apple Store is 100 miles away. I would appreciate any help I could get. Thanks.

iPad

Posted on May 13, 2011 2:47 PM

390 replies

sliders

Level 1

0 points

May 14, 2011 12:38 PM in response to garyfromgreenbay

Someone is already able to activate? Here in Brazil is still the same error.

akkaash

Level 1

0 points

May 14, 2011 12:38 PM in response to garyfromgreenbay

Hello from India

Was restoring my ipod touch 2g mc iOS 4.1 1:30 hrs IST 14-May and it is now almost 24hrs and still the same issue!

Have been following this discussion diligently since 8:00 hrs and realised that it was not device alone!

BUT NOW JUST WHILE WRITING THIS REPLY HAVE FINALLY MANAGED TO ACTIVATE IT AND SETUP AS NEW DEVICE!!! 🙂

labo123

Level 1

0 points

May 14, 2011 12:40 PM in response to garyfromgreenbay

Works in Denmark now 🙂

May 14, 2011 12:41 PM in response to garyfromgreenbay

Confirm in France,it works, thanks Apple

May 14, 2011 12:41 PM in response to garyfromgreenbay

Thanks apple i had faith you werent a sony. all us ifans can how our faces after alll.

ACrawl2

Level 1

8 points

May 14, 2011 12:42 PM in response to denisfromvagney

Looks as if the US servers are back up... Im up and running again!

Kimmy89

Level 1

0 points

May 14, 2011 12:42 PM in response to Vorksholk

It worked for me! Thank you so much ! 😀

Pasakorn

Level 1

0 points

May 14, 2011 12:43 PM in response to garyfromgreenbay

In US and server still not working. 😠

akkaash

Level 1

0 points

May 14, 2011 12:43 PM in response to garyfromgreenbay

okay for those who want to give it a shot..

turn off ur iDevice and open iTunes

hold down the home button and plug into usb cable

iTunes must recognize device in recovery mode.

Click restore.

Should exract software.. Restore............

Dialog box should appear saying it was restored and device will restart and reappear in iTunes.

Hopefully it should activated and then u can set up as new device or re-sync a backup

Hope this helps!

paul279

Level 1

0 points

May 14, 2011 12:44 PM in response to garyfromgreenbay

(UK) My IPod Touch is sync'ing as I speak - all seems to be working.

bkbrown

Level 1

0 points

May 14, 2011 12:44 PM in response to garyfromgreenbay

I am back up in the USA also... definately a server issue since all I did this time was plug it in and iTunes did the rest. This crap better not happen often.

Thanks Apple for fixing something that should have never happened!

Is there a way I can backup my activation so this crap NEVER happens again?

sliders

Level 1

0 points

May 14, 2011 12:44 PM in response to garyfromgreenbay

He returned here in Brsil ... Thanks God!

andyrm77

Level 1

4 points

May 14, 2011 12:45 PM in response to garyfromgreenbay

It works in Boston!!! Thanks everyone for your posts!! This should come out on the news tonight.

May 14, 2011 12:46 PM in response to garyfromgreenbay

Don't run off to the Apple store I just got mine to install the update and sync. Thanks Apple for taking up my day with BS.

edfaz

Level 1

0 points

May 14, 2011 12:46 PM in response to garyfromgreenbay

WORKING NOW!

Ipod Touch 3g was bricked on firmware 4.3.3 using itunes 10.2 x64. All I had to do was downgrade to itunes 10.1 and the error about there being a problem with device did not appear. Restored from backup absolutely ok.

NB,

You may have to delete itunes' saved firmwares. These can be found at %AppData%\Roaming\Apple Computer\iTunes\iPod Software Updates for windows users. Delete everything in that folder and click restore in itunes 10.1

"There is a problem with your device"