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"There is a problem with your device"

I just plugged my iPad (1) into iTunes to sync and it said there was a new software update available and did I want to install it. I said yes and the update started. After a while, it said there was an error and I needed to restore which I attempted only to have an "There is a problem with your device" message come up. I unplugged it and plugged it in again and the same error message happens every time. I contacted Apple support and they said the "hardware" still has 60 days of warranty left but they want $29 per incident or $79 for ongoing support and an Apple Store is 100 miles away. I would appreciate any help I could get. Thanks.

iPad

Posted on May 13, 2011 2:47 PM

390 replies

katze_df

Level 1

0 points

May 14, 2011 12:20 PM in response to garyfromgreenbay

IT WORKING!

THE SERVER IS UP!

TRY IT BEFORE IT GOES DOWN AGAIN!

ALELUYA !!!!!!!!!!

Hello from Mexico City 🙂

May 14, 2011 12:24 PM in response to garyfromgreenbay

Not yet in France

labo123

Level 1

0 points

May 14, 2011 12:25 PM in response to garyfromgreenbay

Not working for me 😢

May 14, 2011 12:29 PM in response to garyfromgreenbay

AND IT WORKS!!!! In Estonia.

May 14, 2011 12:30 PM in response to garyfromgreenbay

Has anyone found a solution? I am having the same "There is a problem with your device" and "cannot be activated for service" message.

May 14, 2011 12:30 PM in response to garyfromgreenbay

Just bricked my IPad 1 by doing the update for 4.3.3. support says to take the device to th Apple store for diagnostics. I feel when thousands of people are having the same problem Apple has some explaining to do here. After reading this forum and several others AApple has some issues and they need to fix it.

May 14, 2011 12:31 PM in response to garyfromgreenbay

You just have to wait a little time. Activation is now possible in some country

andyrm77

Level 1

4 points

May 14, 2011 12:33 PM in response to garyfromgreenbay

Still no luck here in New England. Can't believe it's taking soooo long.

JML974

Level 1

0 points

May 14, 2011 12:33 PM in response to neosonic2k

It's working now

I just retried and it updated fine and the Ipad is back to life.

They tried to fix it this afternoon in the apple store and ordered me a new one.

It seems it was definitely a server problem.

sliders

Level 1

0 points

May 14, 2011 12:33 PM in response to garyfromgreenbay

Does this ever being resolved? Let's wait.

May 14, 2011 12:33 PM in response to denisfromvagney

YIBBBIE !!!!!!!!

WORKING....at least connected and loading......

in GERMANY !!!!

imouttamyself!!!!!!!!!!

thangcao

Level 1

0 points

May 14, 2011 12:34 PM in response to garyfromgreenbay

Lucky news, i just get my iTouch run well.

I have just restored my iTouch by DFU mode (google if you don't know what is DFU). After the process, i still not work.

After, i updated my iTunes by Help-->Check for update. After the iTunes update, iTunes see my iTouch. Now, its version is 4.2.1. My iTouch is Gen3 8GB.

You can try it. Hope this help you all.

Maybe Apple has fixed the problem. ^^