Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

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"There is a problem with your device"

I just plugged my iPad (1) into iTunes to sync and it said there was a new software update available and did I want to install it. I said yes and the update started. After a while, it said there was an error and I needed to restore which I attempted only to have an "There is a problem with your device" message come up. I unplugged it and plugged it in again and the same error message happens every time. I contacted Apple support and they said the "hardware" still has 60 days of warranty left but they want $29 per incident or $79 for ongoing support and an Apple Store is 100 miles away. I would appreciate any help I could get. Thanks.

iPad

Posted on May 13, 2011 2:47 PM

390 replies

Jana48

Level 1

0 points

May 14, 2011 1:12 PM in response to garyfromgreenbay

working in France ! 🙂

May 14, 2011 1:16 PM in response to EinsteinsNephew

NO IPADS, IPHONES, OR IPOD TOUCHES WERE HARMED IN THE MAKING OF THIS MOVIE.

APPLE WOULD LIKE TO THANK ALL OF THE PEOPLE IN THE WORLD WHO PREFER TO SPEND EXORBITANT AMOUNTS OF MONEY FOR THINGS THEY REALLY DON'T NEED.

🙂

May 14, 2011 1:21 PM in response to toiletooth

I just came home from the Apple Store with a new one. The swap was authorized by a senior guy at Apple when the Genius Bar couldn't restart it. Up to an hour ago some folks at Apple thought they had a disaster on their hands. Sounds like they fixed it. Good for them!

May 14, 2011 1:22 PM in response to toiletooth

Thanks God! Works in Moscow, Russia. Problem closed.

But! What it was? Who to blame? Who to thank(besides God)?

ornbjorn

Level 1

0 points

May 14, 2011 1:30 PM in response to garyfromgreenbay

Works in Sweden:)

May 14, 2011 1:32 PM in response to garyfromgreenbay

shut down the ipad like you normally would. while usb is still plugged in to pc hold the home button down and plug in the usb to the iPad. hold down ctrl button while hitting restore. either this fixed it to get passed the issue or they fixed their activation server

May 14, 2011 1:33 PM in response to garyfromgreenbay

Working now in Trinidad

sir dir

Level 1

23 points

May 14, 2011 1:43 PM in response to josephfromjustin

no need for hints anymore, it just works again.

May 14, 2011 1:45 PM in response to garyfromgreenbay

Working Very Fine IN Lebanon (Middle East)

timthumb

Level 1

10 points

May 14, 2011 1:56 PM in response to garyfromgreenbay

ok for nannys ipad now .....🙂

taipan62

Level 1

0 points

May 14, 2011 2:00 PM in response to garyfromgreenbay

gee working here in northern california now too...

will we ever know what happened? or will this just be another apple mystery?

as we say in my IT shop...known glitch!

iDecide

Level 1

0 points

May 14, 2011 2:02 PM in response to timthumb

Works fine in Holland,

Took me several hours yesterday, we did try a lot different things to get the iPad working but nothing worked out. We did talk a lot about because we also thought it was a problem with this specific iPad. Till we mentioned there were more people with the same problem.

(2 people working for a Apple Premium Reseller in Holland)

May 14, 2011 2:17 PM in response to garyfromgreenbay

working in Chile too!! 😁

May 14, 2011 2:32 PM in response to rodrigo.alcaino

Working in North Carolina!!!! Finally!!!!

May 14, 2011 2:56 PM in response to garyfromgreenbay

Just woke up. Still had the message with the iPad connected. Unplugged and plugged back in and BAM, it works. Let's just hope this NEVER happens again. I was ABOUT to hand it over to Best Buy.

"There is a problem with your device"