Level 1

36 points

Movie Trailers Not Available?

Our iMac hard drive was recently replaced and the new drive installed/upgraded to Snow Leopard. I was able to restore the hard drive by using my Time Machine backup which worked like it should-- everything was restored like I had hoped. However, when I went to the Apple Trailers site via Safari 5.0.4 and tried to view the latest Pixar Cars 2 trailer, I can see the page but the little icons in the top left of page denoting how many trailers they are, HD versions, etc. are missing. I checked other movie trailers and the same results: the page is viewable but no ability to access the Quicktime movie trailers. Thinking it was an issue with Safari, I checked with my Firefox 4.0 browser-- same thing. I'm pretty sure I've upgraded to the latest version of Safari. Quicktime is working on my iMac as I can watch QT clips on tutorial pages and iTunes. Not sure what is causing the issue. Any suggestions?

Side note: when I open Quicktime Player 10, it just opens. It doesn't open up an Apple Quicktime window/site that lists available items from iTunes, etc. Maybe this has been abandoned recently but I can always remember it when opening Quicktime 7.x

Thanks!

iMac, 2.4 GHz Intel Core 2 Duo, Mac OS X (10.6.7)

Posted on May 13, 2011 3:26 PM

39 replies

Jon Walker

Level 6

19,489 points

May 16, 2011 6:49 AM in response to ScarCrow28

There really is a specific name for this, but the term escapes me.

I usually refer to them as "server farms."

May 16, 2011 10:22 AM in response to Jon Walker

No, that's not quite it. It refers to the process of localizing virtual data points over an entire network in various regions so that data requests don't have to travel as far to reach the source location. To lower lag time. That could explain why some folks are having issues while others in different regions are not. Something could be wrong with these network points that serve a specific region. It's related to "Server farms" but that's not the actual term for the service.

Alwill Author

Level 1

36 points

May 16, 2011 5:33 PM in response to ScarCrow28

I hate to say it but its a relief to find I'm not the only one experiencing this problem. And from the looks of other similar threads on the subject, it seems many others are too. I swear I did a search on this and only started this thread when it appeared to be an isolated incident. Since I had upgraded my drive and OS, I was thinking it could be a hardware problem.

THANKS for reporting a bug report to Apple. While it could be as some think, a regional server issue, I have checked the same Apple Movie Trailers site on the Macs at work and do not see the same occurrence-- so I'm not sure if its a regional server issue. However, those computers are being served via a University connection and not a commercial ISP. And while some report it as a Safari issue, I'm seeing the same thing happens on Firefox 4 (which is the latest version of Firefox) and others say Opera. But you could be onto something: could it be the way the Apple site code itself is written? As you pointed out the javascript seems to having some errors.

BTW, I read where others in other threads were also having problems in iTunes so I checked that out. On my system, iTunes 10.2.2 will open and offer the Cars 2 trailer as a "clickable" icon but it takes forever to start. I basically have to click on the play button several times to get it started. And if it plays once, I have the hardest time getting it to play again. It will just hang at the ratings screen.

Thanks to everyone who responded! Perhaps there will be someone within Apple who stumbles across this.

May 19, 2011 4:58 AM in response to Alwill

I am having the same problem, only the Trailers "pop-up" works in Firefox, but not in Safari or Chrome. This is really weird. I haven't changed anything. The Trailers tab just stopped showing up. The rest of the web page looks and works as before. I am on Snow Leopard.

Any help or solutions would be appreciated.

May 19, 2011 5:21 AM in response to Alwill

My latest view from this morning.

May 19, 2011 5:34 AM in response to ScarCrow28

At least it's Apple and not me. Thanks!

SkiBum400

Level 2

215 points

May 19, 2011 5:33 PM in response to Alwill

Well, my post is a "me too" problem. I just migrated my old G5 tower power mac to the new imac 27" i5. On Chrome and Firefox the trailers page works fine. Pretty ironic that Safari doesn't work after I upgraded

May 20, 2011 1:06 AM in response to Alwill

Just wanted to say I am experiencing the same issue with the Apple Trailers site as well. I am using Windows 7 Pro. Both browsers I am using (Firefox 4.0.1 and Chrome 11.0.696.68) have this issue. I've updated all plug-ins and such and cannot watch any of the trailers on the site. There is no menus on the top or on the side to select a trailer.

My brother, who's in another state, is able to view the site and trailers fine on both his Mac and PC in both browsers. So I'm not sure whats up and what determines who is affected buy this "bug"

I'm just glad I finally found a forum with other people experiencing the same problem. Finally typed in the right phrase into Google search that brought up recent posts.

May 20, 2011 2:37 PM in response to Alwill

Trailers are working now! Once again, Iv'e not changed a thing. So must have been something on Apple's side.

So many to catch up on..... 🙂 😁 😝

treszoks

Level 1

0 points

May 20, 2011 4:50 PM in response to Alwill

I'm having the same issue at home and at work and it started just a few days ago. Macbook Pro 10.6.7, Safari 5.0.5 everything updated. I see the pages but no dropdown. At work I'm on Windows 7 using Firefox 3.6.17 and experience the exact same issue. Very weird!

TheBudda

Level 1

0 points

May 21, 2011 5:20 PM in response to ScarCrow28

Same here on the "We're sorry" page, been getting it since Monday or Tuesday

Gibbo1

Level 1

12 points

May 22, 2011 7:49 PM in response to Alwill

'Me too' on any mac here on my home internet connection. Quite frustrating!

May 23, 2011 10:45 AM in response to Alwill

I am having the same trouble with Apple trailers site. I do not have any extra plugins on any of my browsers on different computer and in different locations still do not work. I get this this error on the Apple website "The Apple.com Trailers Application has encountered an error. The team’s been notified and we’re looking into it. Error initializing Trailers Application". The thing is this happened a few days ago and things started working again and then again today it is not working again. This is very fishy and something has got to be seriously wrong. I have never seen and issue like this in all my years of owning Mac computers with the Apple website of all things.

What is going on?

jackson3

Level 1

10 points

May 23, 2011 12:46 PM in response to Andrew Fite

I've been having this exact same problem, from the "no pop down menu" start to the "we're sorry" page, but today it's all magically better. I guess it was a server-side problem...

Jon Walker

Level 6

19,489 points

May 23, 2011 1:50 PM in response to Alwill

Here's what I've been getting all along (except when the site was down) despite what many posters continue to say...

Trailer Site

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Movie Trailers Not Available?