Movie Trailers Not Available?

However, when I went to the Apple Trailers site via Safari 5.0.4 and tried to view the latest Pixar Cars 2 trailer, I can see the page but the little icons in the top left of page denoting how many trailers they are, HD versions, etc. are missing.

Here's what I see under both Leopard and Snow Leopard...

Safari is at version 5.0.5 now. Are you using it?

Safari preferences / Extensions tab. Got DivX? Remove it.

I would suggest using the 10.6.7 "Combo" update on your drive. Your Time Machine "import" may have brought incompatible software into the mix.

7.6.6 is the only browser plug-in. X doesn't have one in Snow Leopard but is "called" via the "QuickTime Player Launcher" app (hidden very neatly inside the 7.6.6 Package file).

When you click on a QuickTime file or come across a supported format on the Web, the Launcher app triggers X and uses its version of the controller on Web based files.

Test the Apple trailers pages using a different browser. Test Safari while logged in under a different User account.

I am getting the same behavior. I haven't made any changes to either of my iMacs, and yet I no longer see the ability to select trailers on any movies. Both in Safari and Firefox.

I'm getting the exact same result. Pages are there. Load fine. No actual trailers. This goes for all browsers I've tried & both my Mac Pro & my Macbook Pro.

It's not extensions, It's not plugins, or cookies, It's not even adblockers. I can't recall when the last time I attempted to visit the trailers site, but this is odd. ( actually I was on this site yesterday, but that was at the Apple store, not my home computers. ) I'm wondering if Apple is changing things on their servers.

Or my ISP is censoring Apple! #Gasp #ConspiracyTheories!!! lol.

:~)

BTW, I'm having the same issue as well. Cleared Safari cache, and it seemed to work until I rebooted. Loaded Firefox, and things seem to work fine there. Just not on Safari.

Different Location, (work) different computer, Same web site, same result... Trailer links are missing. Gotta be a bug or other issue on the Apple Servers. That's too many computers to be a fluke system problem. Driving me nuts... So many trailers I've not seen! Time to hurry up and wait I guess.

Gotta be a bug or other issue on the Apple Servers.

Unfortunately, it does not explain why any/most users still have no problem accessing the specifically named trailers.

That's too many computers to be a fluke system problem. Driving me nuts... So many trailers I've not seen!

Too many to be insignificant. Obviously there is a real problem that affects more than a random few users.

Time to hurry up and wait I guess.

Time to send feedback and, if Apple responds with requests for additional information, to provide any and all additional information and insights that you can. The more who participate in providing feedback and/or responses, the faster Apple will likely be able to isolate and correct the problem. (I.e., don't assume someone else will be the one to provide the feedback and supplemental information.)

I've submitted a bug report to Apple via Safari. With screenshot & source info. For kicks, though I'm not entirely sure what I'm looking at, I ran the debug Javascript option in Safari. It found two javascript errors. One mentioning that it could not find a certain variable called "overlay panel.js.66". The other mentions "scriptaculous.js:1" having a Pharse error.

The overlay panel.js.66 element sounds like it might be the link dropdown that we are missing. Just buy guessing at the name of that element.

I think it still could very well be server related. I would expect Apple to be using multiple distribution points to serve this content to various regions. There really is a specific name for this, but the term escapes me.