my ipod classic has just frozen...it will not let me do anything...i have tried to cut it off i have tried to skip to another song i have tried to go to the menu i have connected it to the computer and i have connected it to the ac adapter nothing works

Thanks so much .My ipod is ancient and the only thing remaining from a defunct marriage and a defunct itune account and apple id -it has thousands of songs on it that I paid for and I have no idea how to back them up so I panicked when it froze

Thank you very much!!! You solve my problem!!!

I have a similar problem but this solution is not working 😟. Have tried the 'CPR' treatment many times recommended by planb77 but just get the Apple logo followed by shutdown.

My iPod Classic 6th generation about 2 years old froze on the music menu, battery ran down and when I connected to iTunes to recharge and sync the message on the IPod was 'do not disconnect' then 'Ok to disconnect'. It wasn't able to sync with iTunes.

Took it in to the Apple Store, it did the same on their notebook, and diagnosed it as a firmware problem. They offered me a reconditioned iPod or a new one with a 10% discount for mine.

I expect greater longevity for 'quality' products that have been well looked after. Maybe I was unlucky and just bought a dud. The iPod also needed repair during the warranty period.

Any solutions out there?

thanks!!!

Hey! thx this helped me 100%.I really appreciate it Jerzey...