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MAC Mail not saving all sent items

Hi,


I'm using OS X 10.6.7 and using MAC Mail over an IMAP connection.


For some reason this particular MAC Mail is not saving / recording all sent emails. The recipient is receiving them all so they've definitely been sent, but they're not appearing in the sent items / sent folders.


I have tried exactly the same IMAP account on another OS X 10.6.7 mac and ALL emails appear in the sent items.


It seems there is a fault / bug with the MAC Mail. Is there any hotfixes out there or any steps to try to ensure evry sent email is logged / saved in the sent folders?


Thanks


Chris

iMac, Mac OS X (10.6.7)

Posted on May 18, 2011 2:50 AM

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Question marked as Top-ranking reply

Posted on Feb 10, 2017 1:10 AM

I don't know if this solution is mentioned yet, 44pages..
But it worked for me:


- In your inbox folder, create a new folder named: Send Messages
- Select the folder "Send Messages"

- Go to Mailbox -> Use this mailbox as -> Send mailbox

- Send a test mail and see if it will appear in the "Send Messages" mailbox!


Hope this will work for you!

655 replies

Nov 12, 2013 8:08 PM in response to ronaldomenezes

I am also using exchange, and had similar difficulties. Mail was saving sent messages, then stopped saving them when I sent them from my mac, but still saved them when I sent them from my iPhone. I fixed the problem by going into Mail->Preferences->Accounts (choose the Exchange account)

Check the "Use autodiscover service" box (this allow some settings in mac mail to be set by the exchange server)

Then set the "outgoing mail server" to: Exchange (Exchange)

This server was added to the outgoing mail server list by the exchange server.


After I did these changes, my mac mail started saving my sent messages to the sent folder again. I can now see them on my Mac, and on the server when I log in to the Outlook web access client.


I hope this helps.


By the way, I am using a MacBook Pro running Mavericks.

Dec 5, 2013 2:47 AM in response to chrisaxe21

I also have the same problem.


I am running IMAP account on OSx 10.9 - I believe they call it Maverick. Didn't have this problem before "Maverick" I know they have gone as I get responses and there is the mail I sent in the mail they send me, but the mail I sent is not stored in the sent items. I use this computer for my business so it is vital that records are kept.


I think I may need to go back to Outlook.


Someone said that a clunky solution is to BCC. Can this be done automatically as I cant see myself remembering every time.


Apologies for any misspelling etc, I find it amazing there is no auto spellcheck in this!

Jan 4, 2014 8:05 AM in response to chrisaxe21

I THINK I HAVE FIX


To recap where we are as this is a long thread

Clients using apple Mail.App and IMAP

Mail server is stock Dovecot on 10.6.8 Server


On the client, in Mail.App preferences, make sure that "Store Draft Mesages on the Server" is unchecked


Since I did this, I have not been aware of losing any outgoing messages


I still have "Store Sent Messages on the Server" checked as I need his.


HTH

Jan 8, 2014 1:26 PM in response to chrisaxe21

Having the same problem with OS X 10.9.1 and Mail 7.1. Seems to happen more with messages containing large attachments. Mail is setup to access IMAP account hosted on a SmarterMail Enterprise 11.7 server.


I searched the system logs and found this:

"1/8/14 12:45:43.735 PM Mail[352]: Error Error Domain=MCMailErrorDomain Code=1030 "The IMAP command “CREATE” failed with server error: CREATE Mailbox already exists." UserInfo=0x600001064580 {NSLocalizedDescription=The IMAP command “CREATE” failed with server error: CREATE Mailbox already exists.} occurred while trying to append messages to outgoing store. Ignoring and proceeding with delivery..."


I'm not sure why Mail would be trying to create a mailbox when moving the message to the "Sent" folder.

Jan 16, 2014 9:48 PM in response to ismailelshalh

This blog is 36 pages. Wondering if someone would be so kind to help me.

I am new to the mail app. I set up a YAHOO account.

When I send an email.... the email shows in the Sent folder in the app.

But when I check the sent folder on my iPhone or in a browser... none of my sent messages are there.

I want them there. Thanks for any help.

(p.s. I tried the link above by Ismail, and when I click on 'use this mailbox for' the options like sent, draft, etc are greyed out and not selectable).


Thanks.

Jan 17, 2014 12:38 PM in response to Tigervision

It depends on the email system that an email account uses. The original email system is Post Office Protocol (POP); this is largely being replaced by Internet Message Access Protocol (IMAP). The main difference between the two is that POP downloads messages from the mail server and stores them locally (eg. In the Mail application of an iMac or Macbook), while, if your email account is IMAP, you simply view messages that are on the mail server. The messages remain on the server so that other devices that you might have can also view them.


In practice, IMAP messages (read, sent or deleted) can be synchronised across different devices whereas such synchronisation is usually not possible with POP email accounts, even though some POP systems allow you to keep a message on the server after it has been downloaded. So, if an IMAP account has been set up on all your devices, they should all show the same messages after they synchronise. However, this will not be the case with POP accounts.


I have found that some of my email accounts get set as POP on one device and IMAP on others so there isn't complete synchronisation. My guess is that your accounts are not all set to IMAP.


By the way, there is a third system used by Outlook.com accounts. This is called "Exchange" and will allow synchronisation.

MAC Mail not saving all sent items

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