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chrisaxe21 Author

Level 1

11 points

MAC Mail not saving all sent items

Hi,

I'm using OS X 10.6.7 and using MAC Mail over an IMAP connection.

For some reason this particular MAC Mail is not saving / recording all sent emails. The recipient is receiving them all so they've definitely been sent, but they're not appearing in the sent items / sent folders.

I have tried exactly the same IMAP account on another OS X 10.6.7 mac and ALL emails appear in the sent items.

It seems there is a fault / bug with the MAC Mail. Is there any hotfixes out there or any steps to try to ensure evry sent email is logged / saved in the sent folders?

Thanks

Chris

iMac, Mac OS X (10.6.7)

Posted on May 18, 2011 2:50 AM

Top-ranking reply

Paterpenn

Level 1

4 points

Posted on Feb 10, 2017 1:10 AM

I don't know if this solution is mentioned yet, 44pages..
But it worked for me:

- In your inbox folder, create a new folder named: Send Messages
- Select the folder "Send Messages"

- Go to Mailbox -> Use this mailbox as -> Send mailbox

- Send a test mail and see if it will appear in the "Send Messages" mailbox!

Hope this will work for you!

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655 replies

Everic

Level 1

0 points

Feb 27, 2014 7:37 AM in response to Csound1

Changing email provider doesnt help. Not using apple software does help: Postbox, Thunderbird, Opera Mail, Outlook. Anything than mail.app works fine.

Csound1

Level 9

60,033 points

Feb 27, 2014 7:38 AM in response to Everic

Changing email provider worked for me, none of the other clients were s good as Mail.

Using a properly compliant Imap system (almost anything but Google) is all that is needed.

Feb 27, 2014 7:44 AM in response to Csound1

It is NOT about my email provider not being properly compliant (and it is not Google). I have used this email provider with Mail for 7 years and this problem only started happening relatively recently. Other users have this problem with Mail, Apple admitted it is a bug back in 2012, so I will not change my email provider when there is nothing to guarantee that with another provider it will go away. And changing email addresses is inconvenient. Apple must just fix this.

Everic

Level 1

0 points

Feb 27, 2014 7:50 AM in response to Csound1

If the imap systen of the professionell german provider that I use, one of the largest in germany and not cheap, if this system is not good enough for the holy piece of apple software, why does it work with every other client, with all versions of iOS and all operating systems?

Csound1

Level 9

60,033 points

Feb 27, 2014 7:50 AM in response to RozaModeau

RozaModeau wrote:

Apple admitted it is a bug back in 2012, so I will not change my email provider when there is nothing to guarantee that with another provider it will go away. And changing email addresses is inconvenient.

Got some attribution for that?

Apple must fix this

Then instead of complaining to other Apple users just like yourself, why not complain to Apple.

Here

Csound1

Level 9

60,033 points

Feb 27, 2014 7:51 AM in response to Everic

Everic wrote:

If the imap systen of the professionell german provider that I use,

Who is your provider, secrets are worthless here.

Everic

Level 1

0 points

Feb 27, 2014 7:56 AM in response to Csound1

No secret: http://www.df.eu/

Csound1

Level 9

60,033 points

Feb 27, 2014 8:00 AM in response to Everic

Managed Exchange, Imap or POP?

Feb 27, 2014 8:00 AM in response to Csound1

If you read the first messages in 2012 you will see people contacting Apple and getting the answer that they have admitted it is a bug they are working on. It is not something they have never heard of before.

I will contact them but something tells me I will not be the last person to do so...

Everic

Level 1

0 points

Feb 27, 2014 8:01 AM in response to Csound1

IMAP

Csound1

Level 9

60,033 points

Feb 27, 2014 8:05 AM in response to Everic

What settings are you using, server addresses, ports, authentication and mailbox mapping please.

Everic

Level 1

0 points

Feb 27, 2014 8:10 AM in response to Csound1

sslmailpool.ispgateway.de

smtprelaypool.ispgateway.de

standard ports: 25, 465, 587

SSL

authentification: password

What is mapping?

Csound1

Level 9

60,033 points

Feb 27, 2014 8:12 AM in response to Everic

Everic wrote:

sslmailpool.ispgateway.de

smtprelaypool.ispgateway.de

standard ports: 25, 465, 587

SSL

authentification: password

Mapping is making sure that the server and the client are using the same folders (especially for sent items) so that Sent mail doesn't vanish into some other folder.

Feb 27, 2014 8:13 AM in response to RozaModeau

In fact, it turns out I cannot contact them. It asks me to "Purchase a single incident of support. £35.00" because my computer is no longer under warranty. Is there not a way to simply report software bugs? I'm not going to risk paying £35 just to find out if it is a known bug that is being worked on or not... On the support page you only get an option to discuss 'Mail' if you select your hardware and OSX.

Everic

Level 1

0 points

Feb 27, 2014 8:14 AM in response to Csound1

IMAP Server is port 993

SSL

authentification: password

idle unchecked

MAC Mail not saving all sent items