The email address you have is wrong...it is iTunesStoreSupport@apple.com. The other poster forgot the additional letter "s". I have been in contact with Barbara from customer service. Because of the long holiday weekend and because she stated "We have been experiencing higher than expected volumes, and your patience up to this point is very much appreciated.". Barbara did address all my concerns and even though it seemed mostly like a form email it was very thorough and sounded very sincere. Barbara locked out my account...I reset my password....she deauthorized all the computers on my account...and I kept my original account. She also refunded me back my giftcard money. She said my account was on some sort of hold for 7 days while they investigate. She stated that it's almost impossible to track down the thieves. She stated "Unauthorized access can happen for a number of reasons, most commonly due to "phishing" emails, malware on your computer's registry, sharing passwords, or using the same password for multiple online accounts."
She also stated "There has never, and I mean "never" been a security breach in our Apple system. Anything you might hear to the contrary is pure conjecture, with no basis in fact.
A bone fide business as Apple, with such a stellar reputation in business all over the world, would never deliberately entertain thieves and hackers. When we identify such accounts, we cancel them. This issue hurts Apple and the content providers in the iTunes Store. Those stolen downloads can not be returned to iTunes.
Also, Joe, in iTunes, we do not have the means to identify IP addresses. However, if there is an investigation into fraudulent activity by either the police or a credit card company, Apple will supply as much information as possible only under a subpoena.
As a matter of fact, Joe, Apple has identified that there have been "phishing" emails sent to people advising that there's some refund, giving a bogus order number that looks similar to 52-287, which is not our reference numbers. People then dutifully click on the link provided which goes straight to the "phisher" and they provide their iTunes Store account password, credit card information, the works.
In my own personal email account, I get phishing emails for PayPal and I don't have a paypal account. You have "hotmail" as I do and you should change your password often as I would be more suspicious of unauthorized access to a hotmail email account. "
Now that my account is back to normal I must say even with the delay I was very satisified with the service I recieved. However, I would still like to know why.
