Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

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kelt4ever Author

Level 1

5 points

Has anyone had their iTunes account hacked recently 5/2011?

I just received 2 e-mails from iTunes showing purchases of $50 gift cards. When I accessed my account, it had been hacked and my address information was changed from Florida to Mass. but my correct phone number was unchanged as well as my password. I tried to contact iTunes but the ONLY contact is through e-mail. In cases of security or fraud, there should be a toll free number where you can actually talk to someone within a reasonable time. All I received from my e-mail to iTunes was an e-mail saying thanks for contacting them and I should hear from them within 48 hrs. That is simply not acceptable as a business practice for any company that claims to support their customers. Has anyone else had problems recently - Could this be related to the recent large data thefts, and if so why hasn't Apple notified their customers?

Posted on May 18, 2011 11:46 AM

77 replies

Oct 28, 2011 9:07 PM in response to rizkyfromarlington

My account was hacked as well- the bank stopped 18 purchases trying to come through iTunes - however one slipped in, and check this out it was after I changed all profile information and got a new ATM card! I sent in two emails and never heard a thing back from apple! Such poor customer service! There were 18 charges in the amount of $30.91. On my account all but one made it in- I have spent hours on the phone with apple, and hour in the back and hours on emails- ugh! Never did hear back from apple (via email as it states on their web site) but I did finally talk to 4 different people at apple and my bank- I closed my iTunes account!

Dec 29, 2011 2:20 AM in response to kelt4ever

I was hacked at this morning at 0400, 28 Dec 2011. Same thing, userID (email changed) and PW changed. I called 1-800-275-2273. The customer service specialist "Daniel" was very polite. There is no phone support for Itunes but he chatted with the techs on my behalf. I stayed on the phone for 56 minutes as he walked me through restoring my account. Daniel expressed that he gets a lot of phone calls about hacked usernames. He asked for the last application I've downloaded and refunded all the transactions after. I've looked at my purchase history and the refund is on its way. Restored account and removed credit card information. There are two transactions pending on my credit card from apple. I hope it's not two $50 gift cards. My bank is handling that situation.

I do not think this was due to phishing. I purchased an ipad online from apple on 24 Dec through for store pickup. That could have been the catalyst as I've had this account for the last 5 years.

When stolen, my appleID was changed to run136juou136@lvvl.info.

Apps purchased through this account were:

YuanSu, V1.0

Plump&Slim Booth, v1.3

Color Splash +, v1.11

Magic eye color effect-eye color changer

BTW, I am very pleased with the timeliness and professionalism of the tech support.

Has anyone had their iTunes account hacked recently 5/2011?