Previous 1 2 3 Next 68 Replies Latest reply: Jun 23, 2011 11:29 AM by Ralph Johns (UK)
Grant Bennet-Alder Level 9 Level 9 (51,765 points)

I go to discussions, click log in, get a screen with my AppleID and enter my password. Click OK and I am stuck forever at an error screen with this messgae. The link on the page takes me to the same page again.

 

9: invalid cookie supplied Unknown status code: 9

 

And i cannot do anything on Apple support communities. When I go to safari preferences and look at cookies, there is one for discsusions.apple.com whose data value is literally "INVALID". I delete that and go back to discussions main page and I am logged in.


Beige G3, G4/867, G4/dual 1.25 MDD, MacPro'09 w cheap SSD, Mac OS 8.6 or Earlier, and 9.2, 10.5 and Server - LW IIg, LW 4/600, ATalk ImageWriter L
  • Klaus1 Level 8 Level 8 (45,360 points)

    Phew, thanks for that!

     

    I have been getting the same all day and have had to resort to using Firefox to get to the forums.

     

    I did what you suggested and now I can get back in using Safari!

  • PieroF Level 5 Level 5 (4,275 points)

    Hi,

    I have exactly the same problem, and found the same workaround, on my iMac 24" 2009 running 10.5.8.

     

    Instead on my new MacBook Pro i7 15" running Snow Leopard the problem seems slightly different: in place of "9: invalid cookie supplied [...]" the message "Looking for something in Apple Support Communities? - The page you tried was not found. You may have an outdated link [...] - Please visit the main page of Apple Support Communities [...]" is returned. Obviously I didn't write any link, but I just signed in using my correct user and password.

     

    In this case I don't need to delete cookies, but clicking on the provided link "Apple Support Communities" returns where I was supposed to return.

     

    Any way to return Feedback to Apple about this ?

     

    Thanks

     

    Piero

     

    BTW: signing in just after signing out the Community works as expected.

     

    Message was edited by: PieroF

  • Stuart Goldberg Level 2 Level 2 (155 points)

    Add me to the list. Will Apple fix this or do I need to do something like virus software, disk maintenance, etc?

    Stu

  • Klaus1 Level 8 Level 8 (45,360 points)

    It's not a virus, nor is it believed to be any kind of malware. Probably just a server glitch.

     

    Apple are aware, and are no doubt working on the problem!

  • R C-R Level 6 Level 6 (14,875 points)

    FWIW, I have had the same myacinfo cookie with the same "INVALID" content & it has not interfered with signing in, nor does it make any difference one way or the other if I delete it.

     

    For sign in issues, I suspect the cookies to watch are the "jive.user.loggedin" one, which should be set to "true" if you are, & possibly the "JSESSIONID" one, which should be unique for each sign in.

  • buz Level 4 Level 4 (1,185 points)

    This 'invalid cookie' happened to me yesterday and again today. I found the offending cookie yesterday but it was back today. I was beginning to take things personally - nice to know there's company.

     

    Message was edited by: buz

  • R C-R Level 6 Level 6 (14,875 points)

    If by "offending cookie" you mean the myacinfo one, if not already present that cookie is set with a value of "INVALID" every time you visit ASC. It does not interfere with sign in or produce an error, at least on any of my Macs.

  • buz Level 4 Level 4 (1,185 points)

    Honestly I'm unsure which cookie was the 'offending' one - I deleted any discussion related cookies, there were 5 or 6 of them. Both yesterday and today it appeared to be the only way for me to access the forums. Next time I'll delete them one at a time to see which is the problem.

  • Grant Bennet-Alder Level 9 Level 9 (51,765 points)

    R C-R

     

    I am so glad that cookie is not interfering with your ability to login and use Apple Support Communities.

     

    It IS an ongoing problem for me, and makes it impossible for me to log on. Unless and Until I delete exactly that cookie, I find that I can not use Apple Support Communities. After I have deleted that cookie, I can proceed as a logged in user.

     

     

    You additional input (beyond stating that it is not a problem for you) is not helpful.

  • R C-R Level 6 Level 6 (14,875 points)

    All I can tell you is what I have observed on three different Macs, all running 10.6.7 & Safari 5.0.5. If the myacinfo cookie isn't set, as soon as I visit discussions.apple.com, even before signing on it is set with a value of "INVALID," along with a sessions ID cookie, among others. When I close the site, the sessions ID cookie is removed, but not the myacinfo one, which remains.

  • japamac Level 7 Level 7 (24,390 points)

    As much as I hate it when people pile on with the "Me too" posts, I have to say "ME TOO!!!" with regard to this issue.

     

    I didn't bother to determine which cookie was the culprit, I just trashed all discussions.apple.com cookies.

    Funny thing, no ill effect and immediate access to ASC as a logged in user.

     

    Go figure....... /___sbsstatic___/migration-images/152/15257244-1.gif

  • Grant Bennet-Alder Level 9 Level 9 (51,765 points)

    Sturat Goldberg-

     

    We are trying to build a "Failure Dictionary" of what Macs and what Mac OS has this problem.

    What Mac are you using and what Mac OS version and what Browser and version?

  • Grant Bennet-Alder Level 9 Level 9 (51,765 points)

    buz-

     

    We are trying to build a "Failure Dictionary" of what Macs and what Mac OS has this problem.

    What Mac are you using and what Mac OS version and what Browser and version?

  • Stuart Goldberg Level 2 Level 2 (155 points)

    Most of my problems have been with 10.5.8. I'm not sure if I've had andy problems with my laptop which runs 10.6.7. I don't think I have if I'm wrong it has been very few. hope this helps.

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