9: invalid cookie supplied Unknown status code: 9

As already posted the problem with me is with 10.5.8 (not with 10.6.x).

In case it may be of interest for somebody, I tracked the cookies behaviour on my 10.5.8: a. without and b. with the problem. See below

Piero

a. When everything works:

a1. at Safari Start:

discussions.apple.com jive.recentHistory.252071 / ....

a2. click on: Support/Communities - or got here from e-mail

discussions.apple.com jive.server.info / "serverName=..."

discussions.apple.com BIGipServerPool_228 / ....

discussions.apple.com jive.recentHistory.252071 / ....

discussions.apple.com JSESSIONID / ....

a3. click Sign In and (user/password): Sign In

discussions.apple.com jive.server.info / "serverName=..."

discussions.apple.com BIGipServerPool_228 / ....

discussions.apple.com jive.recentHistory.252071 / ....

discussions.apple.com JSESSIONID / ....

discussions.apple.com ACEGI_SECURITY_HASHED_REMEMBER_ME_COOKIE / ....

discussions.apple.com jive.user.loggedIn / true

b. When it does NOT work:

b1. got here from e-mail

discussions.apple.com jive.server.info / "serverName=..."

discussions.apple.com BIGipServerPool_228 / ....

discussions.apple.com jive.recentHistory.-1 / ....

discussions.apple.com JSESSIONID / ....

discussions.apple.com myacinfo / INVALID

b2. click Sign In and (user/password): Sign In

Cookies: same as above

"We're sorry.

We're having a problem processing your login

9: invalid cookie supplied Unknown status code: 9

Return to Apple Support Communities."

b3. removed INVALID cookie

b4. click on Apple Support Communities (on the same error page)

b5. everything works again ok

discussions.apple.com jive.server.info / "serverName=..."

discussions.apple.com BIGipServerPool_228 / ....

discussions.apple.com jive.recentHistory.-1 / ....

discussions.apple.com JSESSIONID / ....

discussions.apple.com ACEGI_SECURITY_HASHED_REMEMBER_ME_COOKIE / ....

discussions.apple.com jive.user.loggedIn / true

I think this just happened to me also. I had been on the site most of the day, then closed out of Firefox after paying some bills and then when I tried to sign in I got what I think was the message above. Went to Firefox and deleted the apple.com cookie. And then was able to sign in again. My mac is a 3.06 Ghz Intel Core 2 Duo. If it hadn't been for this thread that I remembered reading, I wouldn't have had a clue what to do.

laverne's mom

🙂

Yes me too, Brand new out of the box MBP 10.6.7, but got in via iPhone. I am now on Mac, but only after deleting ALL cookies

9: invalid cookie supplied Unknown status code: 9

Return to Apple Support Communities.

Firefox 4, 10.6.7. Happened to me for first time just now. Deleted all Apple cookies and login went OK.

I probably should wait until Apple fixes rather than possibly make things worse, but where are these cookies located.

We are trying to build a "Failure Dictionary" of what Macs and what Mac OS has this problem.

🙂 let's expand the intended scope of that one, Grant, by throwing an "IE 8 on XP Pro SP3" into the mix. I'm here posting in my Safari 5.0.5 for Windows at the moment, but IE 8 throws that cookie alert at me everytime I try to log in.

In Firefox 4.0.1 they are in preferences - privacy- remove individual cookies

then there is a list. I only got as far as the apple.com cookie, but further down is the list for discussions.apple.com . I didn't do that to see if the "myacinfo" was listed as invalid or not. Now it looks like the others. Hope this helps with what you are trying to figure out.

laverne's mom

Message was edited by: laverne's mom

Another possible point of interest is the URL for the error, which seems to link an involved plugin:

https://discussions.apple.com/sso-error!home.jspa?errorKey=apple.sso.plugin.vali dation.error&statusCode=9&reason=invalid+cookie+supplied&message=Unknown+status + code%3A+9

Ahhh, got past it at last. Deleted my browser history and updated Root certificates too, just in case. (The login screen uses EV certification, so I thought that might be worth a crack too. (Posted in IE 8.)

Wondering if they have it fixed. I haven't had any difficulty on any of three machines I've logged in with.

Not to mention if I access the discussions form an outside link, now when I sign in I'm redirected back to the thread I visited initially.

Wondering if they have it fixed.

It just reared it's ugly head again here....

Since your gathering info on cookie/error 9. I also get it on AOL as well as Safari. Just got it on Firefox. I rebooted and problem went away for Firefox. Both occurred with my 10.5.8 Mac.

Stu

My post just above - I was at my Sawtooth 10.5.8 and have not encountered the problem there.

Now back on the MDD 10.5.8 and it's still an issue here (where I first encountered it). I don't have a bookmark yet for the sign in page so to access ASC I go thru apple.com/support and click the Communities link there. Seems it should be as 'clean' a way as can be. Clicking the Communities link gives me the error. Then I remove the myacinfo cookie, the next click (main Support link in the top bar) takes me to the main ASC page as signed in. BUT the invalid myacinfo cookie is back in the list. I suppose that means I'll go thru the same circuitous way of getting in next time as well. Grrrrrr!!

Experimenting. FWIW I never log out 'specifically' - I'll Quit Safari or whatever.

So I'm signed in and the invalid cookie is back in the list. I delete the cookie. I sign out. I Quit Safari. Relaunch Safari. Go to apple.com/support and click the Communities link. I sign in no problem. I sign out. I bookmark the page I'm signed out to (Main ASC page). Restart Safari. Use my bookmark and sign in .... no problem .... myacinfo INVALID cookie nowhere, for that matter there isn't a myacinfo cookie at all.

Hope I'm not hallucinating again. 😉

EDIT ... Yup, seems to be fixed. I even quit Safari without signing out, relaunched, used the bookmark .... np .... still no myacinfo cookie.