No sound only during phone calls??

Hi!... My iPhone 4 is working fine, speakers, mic, sensor, camera, etc... is ok... when i make a call in skype everything is fine, i can hear everything and they can hear me just perfect... But the problem is when i'm making or reciving a phone call, i can't hear and they can't hear me. speaker, mic, everything is working fine in apps, itunes... record normal video, music and video playback with normal audio, ussing headphones, speaker or bluetooth is ok in apps and itunes... the problem is only with phone calls, phone audio is not working... incomming call phone rings perfect, outgoing call going well until the call is answered, no audio during phone calls, sending sms, internet, wifi, everything is ok but there is not audio during calls... Please any advice? some help please!!... Already reset all content and setings, latest version of iOS 4.3.3, phone is restored but the problem remains!!!... HELP ME PLEASE!!!!

iPhone 4, iOS 4.3.2

Posted on May 23, 2011 3:09 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 19, 2013 4:01 AM

I had the same issue and solved it by disabling and later again enabling the Noise Cancelation. This setting can be found via Settings -> General -> Accessibility -> (Hearing) Phone Noise Cancellation.

73 replies

Sep 26, 2013 3:58 AM in response to edmundona

I'm having this problem now, ever since I updated to the new iOS 7 on my iphone 4. I've tried everything hard reset, soft reset, turning phone off and back on, hitting speaker repeatedlywhile in voice mail but nothig works. This can't be a hardware issue because up until I updated the software I was not having any issues with my phone. I've done the whole cleaning of the ear jack, making sure the phone was not in silent mode, which has never been a problem before. I still haven't seen anyone with a solution to this problem. Is there anyone out there with one? It's getting really old having to turn my phone on speaker to have a conversation!!

Oct 14, 2013 10:51 AM in response to edmundona

I have a similar problem... all sounds, mic, speaker, etc work but not during calls. But I cant even hear on loudspeaker! When I receive/make a call when answered it automatically has the speaker on, but no sound. If I click it nothing happens. If I put the volume up nothing happens. If I turn on hearing mode, still nothing.


I have had this on and off.. but since Ios7 there is no solution it seams. No restarting or reseting will do.


Can someone please help, I would love to be able to make calls on the iPHONE!!

Aug 19, 2015 1:51 AM in response to edmundona

Same problem here on iPhone 4.

It started acting this way after falling to the floor. After various attempts at reset/hard reste etc i smacked the phone repeatedly against my thigh. After that it worked again, so thats a strong bet on hardware-issue i guess.


Not a lasting fix probably, but it allways feels great when something works again after a good wacking.

They should have this every troubleshooting manual.

Sep 29, 2011 2:55 AM in response to edmundona

Hey. I have iphone 4 white factory unlocked,it was working fine when i purchased it and after a few days i updated it to 4.3.5


Now whenever i recieve a call or make a call there is no voice in ear piece and neither can the person on other end hear me. I even tried to put on the speaker and make a call but nothing changed. I tried the handsfree but then again nothing happened.


On the other end when i tested its recording through voice memo,everything works(SPEAKER,MIC,EAR PIECE AND HANDSFREE). Speakers even work when im using youtube,games and ipod.


Everything works fine but when on call speaker,mic,earpiece and handsfree. I just bought my iPhone From England and im not in ENGLAND OR USA to claim my warrenty. Im In Pakistan and i have no apple stores here to claim my warrenty.


Please help.


Best Regards,

Dr.Raza

Jan 9, 2012 12:16 PM in response to WAGMadu

Having an issue with an iPhone 4 - no audio on calls at all - everything else works fine and has audio - does NOT say (Headphones) when adjusting the volume and have tried plug/un-plug the headphones and reboot - I do NOT see an option that says Hearing Aid Mode - there is a custom vibrations options under the Hearing settings.


about to try a restore - although since it is a hand-me down phone with a different SIM card I am not 100% sure how that will go.

Oct 11, 2013 10:33 PM in response to saurabhte0k

iphone 4, IOS 7...have exactlythe same issue...my mic works as others can hear me but i can't hear them on ear piece speaker headphone...have tried complete restore without back up however nothing works...hate myself why did i upgrade to IOS 7..


though it works fine on viber and skype...to me its more of a soft fault however no support from apple..they say its hardware..

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No sound only during phone calls??

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.