Sudden Death of two Airport Express Base Stations in Vienna/Austria?!?!

Well I know what to do now, thanks 🙂

My AX has just died too, and of course tech support told me the legal warranty time was over.
I'll phone back til I obtain a new AX station.

And I really (really) hope that Apple will manage to set up a worldwide replacement program soon.

Our AirPort Express made a audiable 'bang' and stopped working last night. Luckily I have a AirPort Snow Base Station, so quickly was up and running again.

I'll have to try replacing the internal fuse of the AE, and see if that works, it's not the external fuse in the plug.

Anyone seen a repair walkthrough like they had for the original Base stations when their capcitors went?

My Airport Express died this week, after 14 months of use. I have sent an e-mail to Apple asking for a replacement. Since this is a production failure, I think it should be replaced even if the warranty expired two months ago. We'll see what happens...

iBook G4 Mac OS X (10.4.6)

My APX died the same way, four month out of warranty. (S/N HS4400... ) Apple Care would not help me with this even after talking to them for an hour. What you call Quality when the product dies shortly after warranty runs off. i'm very very upset my blood pressure is also very high, i'm apple buyer/user since 14 years now and have a lot of Macs in my home and office but it is so dissapointing to hear from Customer Relation Services that i had bad luck with this, you run out of warrenty, good buy. This is unexceptable to me, is there any chance to get it replaced cause i'I won't buy another for 150 EURO!!! (nearly 180 $US), way too expensive for that crappy stuff.

And really it died by doing nothing than opening my Powerbook in the morning and it was gone. (Bleep Bleep Bleep like the text of Ellen Feis' Windows Computer)

What shall i say to all the guys i switched to apple computers.

i hope my iPod will not die too after one year and several month.

Help me ! what can i do?

thanks
Stefan


AirPort Express which is dead now :-((( Mac OS X (10.4.6)

Firstly, AppleCare, I had it on an older PowerBook I'd bought an AirPort base station (snow) with. The AppleCare also covered the AirPort, so when mine stopped working, I called and it was replaced.

This excerpt is from Apple's own information regarding AppleCare:

"The AppleCare Protection Plan covers your Mac, as well as an AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station"

http://www.apple.com/support/products/proplan.html

So, if you have AppleCare on a computer, then they MUST replace the AirPort! Read your AppleCare information.


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Apparently in Europe electronic equipment must work for at least 2 years.

http://discussions.apple.com/thread.jspa?messageID=2204530#2204530

Look at [K]en post. In the UK it's meant to be the same.. apparently. (I'm in the UK)

So, if you can find proof of this law, then you could use it. Seems a long shot to me. Try writing to them.

I would've tried it, but hadn't heard of it. I've cracked my AirPort Express open (you pretty much have to smash around the edge to get in).

There is some burning near some capacitors, but it's difficult to tell exactly which. I've replaced some, with no results, I don't think I'll bother trying again.

Anyway, I'd not blow this out of proportion with regard people you've switched to Apple.

Apple aren't perfect. Their equipment, just like any other manufacturers does fail, despite what we'd like to think. That's life.

I've been a Mac user for a long time now, I've switched a lot of people from windows. Some have had a no problems, some have had problems.

I had a Titanium PowerBook and the paint fell off and the case cracked through manufacturing fault, but Apple wouldn't replace it and I got hit with a huge bill (that really peeved me). I've had a 12" PowerBook that just stopped working.

I used to be in Mac support, and had plenty of problems with Macs, especially certain models. but that is not just an Apple issue.

I think the issue is dealing with companies customer services, which often comes down to WHO you get, who's willing to bend over backwards to help you, sadly with any company it's rare. You're more likely to get someone who thinks customer services is about making the customer unhappy and make him feel like he's the one trying to rip them off.

I also dislike it when companies outsource support to another country, (like Apple) It's hard enough explaining your problem, but trying to explain your problem to someone who's accent you don't understand is worse.

Again, this isn't an issue that Apple has alone.

So like any equipment, if you rely on it, insure it in someway. On laptops get cover that includes accidental damage (unlike AppleCare).

I don't regret using Apple, I'd hate to be stuck on a PC, just using them I find an arse. Remember, all manufacturers have problems.

Take a look:

http://www.consumeraffairs.com/computers/dell_svc.html