3 ******* years later and still the same problem. Are you ******* kidding me Apple? Get your thumbs out of your @sses!! I'm just glad this is my mum's phone and not mine as I would never buy into the piece of crap that is Apple. #endrant
My mum's phone is doing the same stuff. When she first got it I wasn't there to set up her phone, so some twit did it for her and put his Apple account in because he probably didn't want to go through the hassle of initial setup which takes hours and hours of setting up accounts and passwords (I understand the poor guy). Fast forward 1-2 years and a couple of months ago I made my mum her own Apple ID and went through all the stuff with her. Took about 2-3 hours I kid you not (emails, FB integration, iCloud, Apple ID + security Qs, payment details, the whole package). So she received an update a couple of nights ago for iOS 8.1.2. Did the update, came back with the exact problem everyone is complaining of in this 4 year old thread that keeps on going with a 4 year old and 4 OS versions old bug that has a 10 minute developer fix time (thanks to the people in this thread with Jailbroken phones, you don't even have to look for the files that need changing)!
Got 5 updates, when trying to update it asks for the password of the email of the guy that initially set up her iPhone 2 years ago. Tried everything (I am very computer literate and also have contacts that know iOS better than me) and there is nothing to be done. Needless to say I can not find the guy who did her initial setup. What now Apple? User friendly and ease of use my ***. Sometimes the more basic a software is for users the more problems you get as opposed to having advanced settings on Android which let you solve almost anything.