delete wrong apple ID from the appstore login

Can you guys please help? I've changed my Apple ID a few weeks ago without signing out from other devices. I've used this previous ID on my sister's phone to update some apps. Whenever she tries updating them, my old id comes up. This box comes up asking me to put in my password for my old Apple ID and the only options are (1) cancel and (2) ok. I've tried inputting my old password and even my new one, but it won't open. We've tried logging in and out but the same still happens.

hope you could help me. Thank you so much!

Alyssa Singson wrote:

Can you guys please help? I've changed my Apple ID a few weeks ago without signing out from other devices. I've used this previous ID on my sister's phone to update some apps. Whenever she tries updating them, my old id comes up. This box comes up asking me to put in my password for my old Apple ID and the only options are (1) cancel and (2) ok. I've tried inputting my old password and even my new one, but it won't open. We've tried logging in and out but the same still happens.

hope you could help me. Thank you so much!

See this -> If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support

Thanks, this worked for me! 🙂

It's the app store itself—not any particular app.

emloo wrote:

It's the app store itself—not any particular app.

Okay, but Matthew Smith (who you replied to) did not ask you anything 4 years ago.

Are you having some kind of an issue with something?

Sweet As! This solved my problem lol.

Thanks.

Just wanted to add my situation in to the books as well.

Background Information: I perform many backups/restores of different people's devices on my PC's iTunes all the time.

Symptom: When going to App Store > Updates and selecting an app to update, it prompts for someone else's email/password.

Issue: iTunes restored one or more apps from person A's to person B's iPhone. Since the device isn't authorized for those one or more apps, it requires the authentication from the other user's account to update that app.

Resolution: Determine what apps don't belong to that user and delete them (or if you don't know, delete them all).

After hours on the phone with Apple Tech I was able to resolve the issue of an old email address on my husband's iPhone but could never update apps. Your answer about deleting them and reinstalling worked PERFECTLY! Thanks so much for your timely help.

I upgraded the OS on my iPhone 6 recently, and it prompted me to reassociate Apple IDs with the copy of App Store, including an e-mail address. I'm not sure how it could have happened, but it looks as though the e-mail address I entered as part of the recovery process is not only not my e-mail, but not even an address in a format valid for the domain I provided. The upshot of this is that the Apple ID that I used to originally download and run these apps is no longer a valid ID, so while I can sign out and sign back in using a new Apple ID, any updates to existing apps requires me to sign in to the invalid ID - and I can't validate it or change the password, because there's no address to receive a validation message or a password reset link. I am at my wit's end here.

You will have to contact Apple Support to have the Security Questions reset for that Apple iD so you can reset the password:

ACCOUNT SECURITY CONTACT

Once you have access to the ID, I would recommend that you make the password for that ID the same as the one you use for your primary Apple ID. That way, when an app needs to be updated, it won't matter which ID is asking for the password - you would type in the same one either way.

Cheers,

GB

Thank you AA!

Thanks. This at least lets me sync my new iPhone. I still getting annoying pop ups asking for the password on the old ID. I just cancel them and go on. Doesn't stop me.

Lets look at this issue from another perspective (my perspective). Same issue, but unsolvable even if log ins could be changed. I had an employee working for me who is no longer an employee. I had bought him a new Macbook Pro, then 5 months later he was gone. It was a better Macbook Pro than mine, so I backed up my pro to time machine, erased everything on his machine (he is not a user anymore for the machine, just me) and set up the new macbook pro using my time machine. Like I said, there is no record of this past user in accounts, the cloud, iTunes, the App Store, only me now. When I go to update an app, though, if it existed on the machine before I took it over, I can't update it. I obviously don't have his password and I can't switch the log in screen to my username because this is greyed out. What this means, then, is I can't update things like Garage Band or iMovie, or email, or anything which come with the laptop. It also means that i can't ever use the convenient "Update All".

Surely there has to be a way around this issue other than deleting these apps and then buying them new.

When I go to update an app, though, if it existed on the machine before I took it over

Then it was his purchase and you are not entitled to it.

Austin Rob wrote:

Surely there has to be a way around this issue other than deleting these apps and then buying them new.

Assign employees an AppleID to use with computers and have them sign something acknowledging this AppleID belongs to your company. Then if/when they leave, you still can have access to it.

Hi, was your problem solve about the apple id? I have an ipad4 which i was not able to use due to an icloud username and password. i aksed help from apple center to local tech in my area but I was not able to access. Its really a waste that i bought something that i cant use. Do you have any information how to access and change the cloud account?

Really desperate here, it was a fotal waste of money for me.

Thank you