delete wrong apple ID from the appstore login

when I try to update my apps on the ipad the box that pops up has the wrong apple ID in it and I can not change it no matter what I do. I have re set the info in the settings and when viewed there the info is correct. When I get into the app store I still get the wrong ID no matter what I do... anyone have any suggestions

iPad

Posted on May 25, 2011 6:10 AM

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409 replies

Apr 3, 2012 10:48 AM in response to username_chicka

I have a similar but different problem. I've had my same apple id for going on 3 years have the Iphone4 now. When I try to update it brings up a user email that in no way is associated with me. I did all the steps and verified in the sttings that the only apple id there is mine, but wehen I update it brings up a total foreign yahoo address. i can update my apps through syncing on computer but not just on the phone. This issue just started yesterday. So weird I called apple they said go to Apple Store, thats over 100 miles away. Also this phone has never been hooked to another computer. Have I been hacked?

Apr 16, 2012 6:33 PM in response to tvanveen

Same problem, all the apps on my IPhone were downloaded from my ID but when I hit update all, it asks me for an ID of a friend who's iPhone I once updated... I have tried everything except delete all my apps and redownload them which is nonsense, this is just ridiculous!!!


APPLE, fix it or tell us how you ******!!!!!

or maybe a samsung galaxy S3 will have to fix this problem

Apr 16, 2012 9:21 PM in response to BryanBigShow

Just the other day I saw that "groupon" had an update so I tried to update it with no luck of course... Asks me for an ID that isn't mine. So I go ahead and delete & reinstall it... All is well, until today when I realize there is yet another update for this app... So I go ahead and click update in this specific app. Surprise surprise, asks me for her ID again...


Superrr peeveedddd right now

Apr 22, 2012 12:55 PM in response to annfrombath

I am pulling my hair out, I am having a very similar issue and cannot find a solution. I believe the issue started when I got my iPad, but I'm not sure.


I can update and purchase apps from the iPad with no problem, but I try from the iPhone, my id or password is incorrect. I have confirmed the address/login information in settings, as well as in the store. I have synced my phone in iTunes, and I confirmed the username and password there (I am able to successfully log in to the iPad and iTunes with the same id/password).


I have restarted the phone. Nothing is working. The ONLY thing I think it MIGHT be is that my email is zooreturns@xxxxx, but when I attempt to purchase or update from the app store, it's showing the user as just "zooreturns". When I go to the store to see which ID is logged in, it does show the zooreturns@. I have logged out and logged back in, but it's still just showing "zooreturns" when I try to update.


Does anyone have any other suggestions? This is just driving me bonkers!!

Apr 26, 2012 12:09 PM in response to zooreturns

I sympathize completely.


This problem just appeared out of the blue. I was online, browsing with Safari, got kicked off, tapped to go back on and POOF! all tabs & history gone. I went into settings signed out and back in. Reset Safari, restarted iPad, went to App Store and tried to download updates. 1 worked and the other 4 would not. the Apple ID it prompts me to use is not used on the iPad. The Apple ID it shows in the app store IS the one used on the pad. The Apple ID it prompts me to input a password for upon download IS NOT.


The pad has never been plugged into a computer and never used by anyone else. All accounts on the pad are associated with 1 Apple ID. All apps have been downloaded thru the store with that ID.


i'm going bonkers too!

May 30, 2012 10:17 PM in response to annfrombath

See if this works.

Please note that you will need the username (and password) of the Apple ID that you no longer wish to use/update from - whether it is an old one or a friend's.

If it is an old Apple ID you have forgotten the password for you can retrieve it at


appleid.apple.com


The following works on iTunes on a Mac, I am not familiar with a Windows iTunes interface, but I assume it will be similar.


On your Mac/PC open iTunes (make sure it is updated). On the tabs on the left click on "iTunes Store". This will change the window on the right to the iTunes store. The top right corner should have your Apple ID or Sign In written. If there is an Apple ID written click on it and Sign Out. The corner should then change to "Sign In".


Now click on Sign In and sign in with the wrong/incorrect Apple ID that you no longer wish to use or update from.


Once logged in, click on the down arrow that shows when you move the pointer on the top right corner where it should now show the apple id, and select Account.

The page that opens up should have a section called "iTunes in the Cloud" with a tab on the side saying "Manage Devices".

Click on Manage Devices. Its should list your iPhone or iPad that you no longer wish to use with this Apple ID. And click Remove.

Once its confirmed click "Done" and from the top right corner select Sign Out.


Hope it helps.

Jul 15, 2012 11:31 PM in response to annfrombath

I am having the same problem and am so fed up, I am taking my ipad back to Best Buy as it looks like this problem has been around a long time and apple doesn't care. i bought an ipad because i thought they worked better but this is sooooo ridiculous I can't believe it. I have spent hours trying to fix this and finally figured I would delete my kindle app and redownload it using my new appleid but now it is gone and I don't see any way to get it or any other apps or updates on this stupid machine! Steve Jobs would be very upset or maybe not....

Jul 16, 2012 12:03 AM in response to annfrombath

I too am still having the same problem. Although it seems to be with apps that were downloaded before a certain point. New apps don't seem to have this problem.

I have found that the app updates that ask for the wrong apple ID can still be updated if I download the updates to my computer first then sync my iPhone. It still ***** cause I can't just update the dumb apps without a computer.

I find I hard to believe that there's not a single programmer out there that can't tell us where the file is that keeps record as to what apple ID the app was downloaded with. Find that file and you can fix the bleepin problem.

Jul 16, 2012 11:02 AM in response to ddevil61

I even tried resetting the ipad and it still says my apple id has been disabled. I tried calling support but they are trying simple things I have already tried and guess they have a time limit because she said to call back. This is so frustrating. Now it says my credit card cannot be used which i googled and that has been a problem since at least 2007. Guess I was naiive to think apple was better than pc.

Jul 18, 2012 2:15 PM in response to annfrombath

None of the answers posted here really solves this common problem, which apparently is difficult even to explain, due to too many irrelevant details, and sometimes unreasonable requests or explanations, often posted along with it, which make it frustrating even just reading this and other forums looking for a solution.

I'll try to explain the issue I'm having, which I'm sure is the same as almost everybody else, in clear terms, in 3 lines:




Long ago I've bought several, relatively expensive, apps with an old Apple ID.

I then created another Apple ID, and bought (many) more paid-for apps under it.

Now I want all my purchased apps under my new Apple ID, because I'm absolutely SICK of having to switch IDs all the time to check and get updates, and of course I don't want to pay for them again, as this would be unfair.




The problem IS NOT the free apps: I can just download them again under any ID, at any time.

The problem IS NOT having the same (paid-for) apps under more than ONE Apple ID: that'd be just confusing, and still that's what some seem to be asking.

The problem IS NOT having the same (paid-for) apps available to more than ONE USER (as in "person", ie. authorised PC) while only paying once: that'd be unreasonable, and yet it's what some seem to be asking.

The problem IS NOT switching IDs in iTunes or the iPhone, which seems so difficult for many: just sign out from an ID and back in with another, if you like complicating your life as I'm FORCED to do by the Apple store's silly ID policy.


The problem IS: moving (merging) all my purchased apps between two Apple ID that demonstrably belong to me, in order to have all my apps under one Apple ID only. This ought to be possible. Apple gurus: HOW TO DO THIS, PLEASE?




Of course when I created a new account I was blissfully unaware that the Apple store links the apps to the Apple ID with which a user happens to be logged in at the time of the purchase/download, rather than to the USER, via the authorised PC: otherwise what's exactly the purpose of authorising a PC? This critical information is nowhere to be found, until you infer it when you stumble in this problem, of the course.


The fact that the Apple ID is an email address, which seems disposable by its very nature, leads many people (like me) create and use more than one without knowing what they're in for: I actually thought it was only for receiving emails from the Apple Store, NOT for authorising (ie. locking) my purchases: this isn't explained anywhere.


If Apple doesn't let me manage MY OWN legitimate purchases in such a trivial way as allowing me to have them all under ONE account, to be able to update them all easily, without effectively being FORCED to constantly switch IDs just to check (!) for updates to them, then their system is very poor and an incentive to use something else, and better.

The option that is sometimes suggested by Apple staff, to download them under the new ID and PAY AGAIN for them, is just an insult.


(a frustrated user)

Jul 23, 2012 10:03 AM in response to marcoecc

Even though I know what you're talking about and it's something I would love to have as well, "moving" apps from multiple account into one account so they're easier to manage, I think the issue cldeschenes and others, including me, are having is the following:


Being logged in with account A you download some apps. You login with a different account B, maybe because someone else is using your iPad, or because you have an account from a different country. You download some apps again. Now you wanna update all your apps. On my iPhone it just asks me for the passwords of the different accounts A and B and updates all the apps. Now, on my iPad, it only asks me for the password of one of my accounts (the one that is stuck, say account A) and for the apps from my other account B it tells me that you can only update apps you've bought and if I wanna buy that app again (with the stuck account A, not the one it was originally purchased with, account B). Even if I login with the other account B, when I want to update the app, either by clicking update all, or manually just that one app, it asks me for the password of account A.


It's difficult to explain properly...maybe someone else can do a better job, but I hope it's clear now which issue this thread is about.

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delete wrong apple ID from the appstore login

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