delete wrong apple ID from the appstore login

when I try to update my apps on the ipad the box that pops up has the wrong apple ID in it and I can not change it no matter what I do. I have re set the info in the settings and when viewed there the info is correct. When I get into the app store I still get the wrong ID no matter what I do... anyone have any suggestions

iPad

Posted on May 25, 2011 6:10 AM

Reply
409 replies

Jul 23, 2012 5:19 PM in response to marcoecc

marcoecc wrote:



Long ago I've bought several, relatively expensive, apps with an old Apple ID.

I then created another Apple ID

Why?

Why didn't you simply update your old AppleID?

Of course when I created a new account I was blissfully unaware that the Apple store links the apps to the Apple ID with which a user happens to be logged in at the time of the purchase/download,

Hmmm? You are logged into iTunes and you make a purchase so that is extremely odd that the purchases would go against your iTunes account.

/s

The problem IS: moving (merging) all my purchased apps between two Apple ID that demonstrably belong to me, in order to have all my apps under one Apple ID only. This ought to be possible. Apple gurus: HOW TO DO THIS, PLEASE?

For whatever reasons, this cannot be done.

rather than to the USER, via the authorised PC: otherwise what's exactly the purpose of authorising a PC?

So all users on that computer cna use all music on that computer.

Each user (computer login) can be logged ino their own iTunes account, which is shown at the top right of iTunes when you select Store.

If Apple doesn't let me manage MY OWN legitimate purchases in such a trivial way as allowing me to have them all under ONE account,

They do but for some reason, YOU made purchases under MULTIPLE iTunes accounts, not ONE account

Jul 23, 2012 8:50 PM in response to marcoecc

I think what would have helped would have been to change your appleid instead of creating a new appleid. HE40 How to change the name you use for your Apple ID is a good article to follow. If you did not download any paid apps with the new appleid I would got through the process of trying to change your old appleid to the new email address. It can be done but let me know how many appleids you have. A good place to get a lot of good information is http://www.apple.com/support/appleid/multipleaccounts/.

Jul 24, 2012 3:19 PM in response to Chris CA

Hello Chris,


thanks for a message that might be useful and help explain things better.




1. What do you mean by "update your old Apple ID"? Of course at the time (about 2 years ago) I went to the relevant pages, but the only things you could change were details like your billing address and contact preferences -- NOT the email address or the ID itself.


However, right now at http://support.apple.com/kb/HE40 I find the following image that seems to contradict me:


User uploaded file


which seems to imply I can change both my ID and password. I'm almost sure this was NOT the case about 2 years ago when I had the problem, but things might have changed since then.


(BTW, right now going on appleid.apple.com -- both https or plain http -- as found on many Apple's support pages, always gives: The requested application was not found on this server.") -- very nice.





HOWEVER, right now on my iTunes on my PC, under Account Information, it shows "Apple ID: <my email address>" and below Payment Information and Billing Address, all 3 fields with a "Edit" button.

The "Edit" button next to the "Apple ID = <email address>" takes me to the "Edit Apple ID Details", with exactly and ONLY TWO fields: email and password.




I'm more and more confused: the two "pages" (appleid.apple.com, if it was working, or as in the picture -- and iTunes' "Account Information" page) could not be more different. And FOR ALL PRACTICAL INTENTS AND PURPOSES, for my iTunes my Apple ID and my Email address are the one and identical thing.


But the above just confirms what I (and others) said often: the Apple ID is a badly designed mess: all our problems are due to a technical decision that was made years ago, and turned out to be incorrect.

This "Apple ID" should certainly be obvious and straightforward, and surely consistent between the various interfaces.





BUT BUT BUT -- I argue your comment is anyway beside the point: I don't need to change my "Apple ID" (even provided I can change it in all possible ways I could dream of): what I need, and I think Apple ought to allow me, is to change the **** Apple ID "tied" in the apps and songs I bought with my "old" Apple ID, and change it to my "new" Apple ID. They all (apps, songs and 2 IDs) legitimately belong to me.

OR anyway to change WHATEVER authentication info (which anyway is 1:1 with a Apple ID) is embedded in the apps' andf songs' files and stops me from updating what I bought under ID1 while logged in under ID2.


btw, 2 years ago I changed my Apple ID not because I didn't have anything better to do, but just because I forgot my EMAIL (not STORE) password, since I hadn't needed to use it in ages, and since the 2 passwords, despite being linked to the same email address (used also as Apple ID) NEED NOT be the same.

My situation would be the same if that was the email address of, say, a old girlfriend or a old job -- or the address of a husband/wife who now want to keep all their apps and songs together under one ID to share ipads and iphones without constantly having to switch IDs (using the same home computer and user -- why not?!?!).

Please keep in mind that when I had that problem 2 years ago (and even RIGHT NOW for my brand-new, freshly installed iTunes on a brand-new PC with a brand-new iPhone!!!), APPLE ID and EMAIL ADDRESS were/are one and the same thing -- albeit with different passwords.


https://discussions.apple.com/thread/4117725?answerId=18962866022#18962866022&ac_cid=op123456#18962866 explains this in more detail.







2. you wrote: "

Hmmm? You are logged into iTunes and you make a purchase so that is extremely odd that the purchases would go against your iTunes account.

/s

"

I do not understand what you mean here, or if you're being sarcastic. In this case, my comment that prompted your then-inappropriate answer still makes sense: NOWHERE does iTunes, the Store or Apple tell you that your purchases will be TIED FOREVER to the Apple ID (which seems just a disposable email address) which you happen to be logged in as at that particular time (old job, old gf/bf, test), and NOT to your payment details, or MAC address, or PC serial number, or credit card, or firstname.lastname-dob-city, or whatever else any reasonable person could assume. At the very least, Apple ought to tell you in advance.





3. "for whatever reason, this cannot be done" -- because they don't care for their users' rights and convenience, because it's a technical glitch, not because it's an "impossible" thing to be asking.




4. your explanation about authorized pc and listen to music makes little sense, I think: authorization info is embedded in the physical songs' and books' and apps' files: so that for exampole you can listen to them, or use them, on any iPhone or iPad (more than one) you might have -- but not give them to your friends who have their separate Store account(s).



5. Exactly: I did purchases under different accounts, and now I want them under one account only: i own them all, so why on earth should this be prohibited? it's just the chaning of some embedded auth information -- that as explained elsewhere can be done in a perfectly safe and traceable way: iTunes (whether on my PC or in the Cloud) has access to all my IDs (and auth info) and purchases at the same time: it CAN change this **** info and allow me to use MY PURCHASED stuff on all my devices without FORCING me to switch IDs all the time.


BTW, You seem to imply a difference between the two concepts of "iTunes account" and "Apple ID": how are they different? I have 2 Apple IDs, and as far as I know this means I have 2 corresponding iTunes accounts: there's a 1:1 relationship between the two concepts, correct?

Jul 24, 2012 3:39 PM in response to Chris CA

I said:

If Apple doesn't let me manage MY OWN legitimate purchases in such a trivial way as allowing me to have them all under ONE account,


When saying "...manage my own legitimate purchases..." I was meaning: "Changing the Apple ID (the "old", "wife's", "dad's" one) associated with *some* of the purchases with the Apple ID (the "new", "husband's", "kids'" one) associate with *most* of the purchases: the one under which I want to merge all my purchases.



You answered:

"They do but for some reason, YOU made purchases under MULTIPLE iTunes accounts, not ONE account"




Can you elaborate on this point? this might be the key...


The "sum" of what I was asking and what you replied means that you seem to imply that there can be MORE THAN ONE "Apple ID" associated with ONE "iTunes Store" account. Is that correct? In this case, perhaps I would be able ("They do") to manage my Apple IDs under the same iTunes Store account, to some extent.


As I understand it, "Apple ID" <==> "iTunes Store account" -- 1:1, they're two names of the same thing.

But I would love nothing more than being corrected, as this could be a step towards a solution.





thanks,

M

Jul 24, 2012 4:13 PM in response to marcoecc

https://appleid.apple.com now works again -- it was just a temporary glitch.


This is EXACTLY what it shows me (fields obviously edited for privacy, and links removed):


Manage your Name, ID, and Email Addresses.

Below are the name and email addresses on file for your account.


Your Name

FirstName LastName


Edit


Apple ID and Primary Email Address


Alternate Email Addresses

https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/138/wo/rDH7cOxjk5eynH KdGc7Usw/5.0.35.145.11.EditNameAndEmailAddress.1#

As it can be seen, and rather differently from the image I copied & pasted earlier, even in the Web interface my Apple ID and my Email address are ONE and only thing. I DO NOT have the separate fields "Apple ID" and "Primary email address" showed in that picture.





The issue of "changing" the details of a Apple ID is however moot: the issue, as explained in this thread, is to change the "Apple ID" (or corresponding Auth info) embedded into the apps' and songs' files, to allow a user to check and update them without constantly being forced to switch (on their iPhones and iPads, and on their PCs and Mac's) Apple IDs / iTunes Store accounts: this requires "merging" all of a user's legitimate purchases under one of that same user's Apple ID: this OUGHT to be possible.


The alternative are that Apple either FORCES the users to constantly switch IDs (which is annoying at the very least), or to buy the apps and songs again under the "new" Apple ID. Both are unfair (the former because no warning is given of this mad situation in advance) to the users.


Since no-one in their right mind would pay twice for the same goods (unless very cheap, and for the principle), the only option FORCED on users by Apple is similar to having to remember your old postal address (or a friend's or ex-partner's) whenever you want to watch a TV (or listen to a CD) that you happened to have bought while living in your previous home, or with your previous partner, or while visiting a friend by chance.

Sep 25, 2012 4:57 PM in response to annfrombath

Ok, I finally found out the root of the problem or at least how to fix it manually the hard way (if you have jailbroken device, sorry:)).

Information on the accounts used to purchase each application is stored in file

\private\var\mobile\Library\Caches\com.apple.mobile.installation.plist

For some unknown reason (Apple, please check you source code!) all applications on my iPad except the very last one I use to test whether installing already purchased application will fix the problem where stored with one single account ID in this file. I suspect that at some point all ID’s will be rewritten at once with another account ID and vice versa in such a way you will have all applications bought from single account. Account ID in this file is not your e-mail used as Apple ID, it is 9 digit integer number you can find in any iTunesMetadata.plist of corresponding application under DSPersonID

key, or in file \private\var\root\Library\Lockdown\data_ark.plist all account with person ID are listed as well, I think you will be able to find that information a lot of ways.

Unfortunately deleting file com.apple.mobile.installation.plist in Cache folder will not force regenerating it. In my case it lead to unbootable device until I restored file via i-FunBox. I used a copy of the file on PC and proper text editor to replace person id for selected applications I was sure belonging to wrong account. iFile with copy/paste may work as well but I didn’t test it . Very frustrating procedure taking in account I am pretty sure that information will be corrupted by apple very soon. Finally I managed to update my application though I had to reboot device after account change in AppStore (maybe ReSpring will work as well).

Sep 26, 2012 4:35 PM in response to annfrombath

Hi there, don't know if this helps as I've not read every detail of every post in this thread but my iPhone kept asking for my password to an old account. I don't use my old email address anymore so updated my account to use my new email address. Ever since then It asks for the password to my old account!! It doesn't give you the chance to change the email address which is very frustrating.


Anyway I fixed it by going to settings then iCloud... At the bottom there is the option to delete account. Do that and save the data (contacts etc) to the phone. Now go back into iCloud an set up a new account with my correct email address and password. Ever since then I haven't had the 'enter password' box appear at all.


Don't think anyone else has suggested or tried this from what I've read... It seems everyone is trying to do it in the App Store when it's iCloud requesting the login?!


Hope this is of some help to you ;0)

Sep 27, 2012 2:30 AM in response to 633shane

I tried to play with iCloud account with deleting it etc. No luck. Then I decided to dump file system and search in configuration files. That lead to hard way fix.


I even installed the package that was reported to break updates. It really did and I have a feeling that update information is corrupted in the moment you install any application from another account not already used on this device. I may be wrong of course, but that may lead to some workaround when you start using device from scratch. Not install all applications from one account and then from another. Just install one insignificant application you will not bother to loose updates or even will decide to uninstall later from one account, then install apps from second account, then rest from the first one.

Sep 27, 2012 3:24 PM in response to annfrombath

here is my issue i had my phone and wifes phone. i had an account she did not both were on one ID (a)

she decided she wanted to start buying music and apps.

i changed my email address and let her keep the original (a) since she bought some stuff.

i put my new id (b) on my phone and it was still asking for her ID (a) when updating apps so i would delete and then download at this point it would asking for my ID (b). Then she lost her phone (found it later) so i added my ID (b) to icloud in her phone so i can see both phones in the iphone finder. Now my contacts and apps are on her phone and every time i try to update my apps it asking for the email ID (a) thats on her phone.

Im sure i did not tell icloud to sync unless she went in there and turned it ill check later on but on my phone all i have is book marks and find my phone turned on in icloud.

so im going to remove my ID (b) from her phone and rip and replace all the apps on my phone hopefully this fixes it. also my phone is jailbroken i have another email address i can add but im hoping this will fix it.

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delete wrong apple ID from the appstore login

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