Endless spinning wheel on shut down

I removed Kaspersky which was anyway outdated with obsolete databases. i then performed a shut down.

The result is still the "endless spinning wheel" and power switch to force the shut down.

pfattal: Can you check if you have a Kaspersky related hidden file in your root folder?

Use this command on the terminal:

ls -la \

And see if the file '.com_kaspersky_iswift_journal' shows. If it shows, try removing it using:

sudo rm \.com_kaspersky_iswift_journal

(it will ask for your password). After removing the file, try shutdown again after having opened Photoshop (or your conflicting program of choice).

pfattal wrote:

my system was working perfectly well before i did the upgrade to Lion.

i have a lot of software existing before the upgrade including soundflower, Parallel 6 for Mac etc. etc.

I also have installed a trial version of Kaspersky who was a complimentary 3 month version delivered when i purchased Parallel 6 for Mac. I am not using actively Parallel. The only things i did after the upgrade of the OS were:

1. to dowload an update of Java .. required by an application program
2. to dowload the update version of Parallel as advised by the website of Parallel to have it working under Lion. it was not running after the upgarde to Lion and even after the upgrade of Parallel itself. after a small change in a parameter. Parallel is now ok although .. extremely slow

The spining wheel that i am referring to is when i shut down. Sometimes the shut down process is normal. Sometimes it is not. i suspect that there is somewhere an application that is not shutting down properly and preventing the system to shut down.

Unfortunately i came to the Apple world lately. i am still an active windows user and i am far better at solving microsoft problems than Mac.

My main source of problems with windows has always been AntiVirus programs. May be we should investigate in this direction. I will try to remove Kaspersky and i will keep you posted

I too had installed Java as an addon after the update and I remember running OpenOffice.org (Java Based App) on that failed shutdown session. But the problem is not consistent, I had run OpenOffice.org before while in Lion and such problem wasn't present.

Confirmed: deleting the kaspersky related file (.com_kaspersky_iswift_journal) by using the command

sudo rm \.com_kaspersky_iswift_journal

makes the problem with reboots to go away. Note that trying this file from the Finder (before that you must configure the finder to show hidden files) is not possible and it will result in an error. This works even after having run Photoshop CS5.1.

If you no longer have Kaspersky installed, this fixes the problem for good. However, if you have Kaspersky, it will regenerate the file each time your reboot, so you must delete it again before shutting down. I will post in the Kaspersky forums to see if they can fix this issue.

vea1083: Can you check if you have this file and see if deleting it solves the problem?

Cheers.

otjacob: Sorry, my fault, I typed in both commands with a typo. Try these:

ls -la /

And see if the file '.com_kaspersky_iswift_journal' shows. If it shows, try removing it using:

sudo rm /.com_kaspersky_iswift_journal

The problem happens both on shutting down and on rebooting. Hopefully this will fix it for you. Give it a try!

Cheers.

xdcdx wrote:

vea1083: Can you check if you have this file and see if deleting it solves the problem?

Cheers.

I don't use any Anti-Virus Solution for my Mac...

I've posted on the Kaspersky forums to see if they provide a more permanent solution for current Kaspersky users.

I'm glad to help, thanks for the praise. Could you possibly help me with my reputation by clicking the 'Like' link bellow my messages?

Cheers!

Nope, no fix if Kapersky remains installed.

Did as suggested (even made a little script that runs at startup to autodelete the file) but if a trigger program is launched (i.e. Photoshop 5.1) the shutdown spin still occurs.

Must be more to it than this.

lstnmysphr: Try doing these steps before shutting down your system:

1) Close Kaspersky (click on Kaspersky black icon on the top menu bar and select Exit)

2) Delete the file using the command: 'sudo rm /.com_kaspersky_iswift_journal'. It will ask for your wassword and you have to type in it. If you don't enter your passwork it won't work. Also, deleting it from the finder won't work (it puts the file into the Trash, but then the Trash cannot be emptied)

See if doing that fixes the shutdown problem. It surely worked for me!

Yup thats exactly what I did.

As I said, I made a little program (in Automator) that runs that exact command and it runs at startup. However, even if I do it manually, it still doesn't shut down...

Normally, when you use finder to delete a protected file, it asks for the administrator password and lets you delete or move the file.

However, if you try to delete '.com_kaspersky_iswift_journal' with Finder, it won't work. The Trahs keeps giving an error when trying to empty it, and the file is not deleted.

Because of this, I would say that an Automator script won't work when dealing with this file. It sould be done manually, on the terminal and with the sudo command.

If you tried that and it didn't work, then I'm not sure what's your side of the problem.

I'd suggest trying to disable Kaspersky autorun, rebooting the system, deleting the file from the terminal again (without running Kaspersky), and seeing if the system shut downs correctly.

Cheers.

No no, Automator allows you to run applescript / terminal commands inside a program - thats exactly what I did.

I've also done it via terminal istelf anyway.

Tried disabling autorun etc as well. Still not luck.

Clearly, as I said, its something more than this and its not as simple a fix as we first thought.