Apple Support Communities permalinks fail when logged in (work only whilst signed out)

Problem reproduced with Firefox 4.0.1 on Mac OS X.

Thanks.

https://discussions.apple.com/thread/1916253?answerId=15405542022#15405542022 works as expected for me (scrolls to a post from zepepito describing a freeze on demand).

https://discussions.apple.com/thread/3101975?answerId=15351904022#15351904022 still fails in the way described above.

Unfortunately the 15th July 2011 maintenance has not resolved this problem for me.

In addition to the permalink in the opening post that fails to present the required message, the following permalinks also fail:

https://discussions.apple.com/thread/2644133?answerId=12619289022#12619289022

— should present a post by llude

https://discussions.apple.com/thread/2675891?answerId=15038000022#15038000022

— should present a post by m4kbassman

My sense at the moment is that permalinks fail for every recent topic to which I contribute.

Very, very annoying when I'm trying to provide support for Lion, 10.7 following a period of pre-release testing.

Refining the bug

https://discussions.apple.com/thread/1916253?answerId=15405542022#15405542022 does work. In the same topic I'm at https://discussions.apple.com/thread/1916253?answerId=10429780022#10429780022 (2009) which also works, so the bug does not bite every topic to which I have contributed.

Please

What can I do to help expedite a fix?

Also bugged: topics that I bookmark without making a contribution.

Example: https://discussions.apple.com/thread/3183754?answerId=15651675022#15651675022 should present page two with a message from Csound1, the twenty-first response to the opening post. Instead: the service presents the opening post on page one.

This bug is a great barrier to productivity. If someone with knowhow can help to progress the bug, I will be most grateful!

Graham Perrin wrote:

https://discussions.apple.com/thread/2644133?answerId=12619289022#12619289022

— should present a post by llude

https://discussions.apple.com/thread/2675891?answerId=15038000022#15038000022

— should present a post by m4kbassman

If I prefer threaded discussion,

• https://discussions.apple.com/thread/2644133?answerId=12619289022#12619289022 appears flat and fails
• https://discussions.apple.com/thread/2675891?answerId=15038000022#15038000022 appears threaded and works
• https://discussions.apple.com/thread/3191492?answerId=15715762022#15715762022 appears threaded and works
• https://discussions.apple.com/thread/3191492?answerId=15715975022#15715975022 appears threaded and works
• https://discussions.apple.com/thread/3194676?answerId=15716792022#15716792022 appears threaded and works
• https://discussions.apple.com/thread/3190279?answerId=15717525022#15717525022 appears flat and works.

If threaded is a partial workaround, it is not ideal. I rarely prefer threaded.

Side note

The narrowness of threaded (more generally, the narrow non-elastic design of Apple Support Communities at this time) makes it unnecessary difficult to work with plain text, as is used when pasting code.

Whatever's wrong here (maybe a combination of bugs) is very seriously affecting my ability to provide support.

I can't change the subject of this topic but recently I realise that …

For the the vast majority of clicks, the service sends me to the wrong page.

Extremely noticeable when using a page such as https://discussions.apple.com/profile/Graham%20Perrin?view=discussions which should, in theory, help me to see posts that have been added to topics where I contributed.

For any topic that has more than a few replies, I'm given the wrong page. Totally disorienting, information overload, I have to begin each topic from scratch to figure out (without help from the service) what's new, what's not.

I'm begging — please — can someone take a closer look at this?

Bump …

Santa baby, hurry down the chimney tonight. Or before the end of the decade. With a fix for this bug.

And get that red-nosed Rudolph reindeer poop out of Jive, so that the missing image (above) can appear without a general error.

Love, Graham

Indeed. I don't know what happened to those topics but they're no longer good examples.

A current example of the bug

1. sign in to Apple Support Communities

2. at https://discussions.apple.com/thread/2644133 observe, on page one: no post from llude

3. go to page two of four

4. click any the five links that are in response to llude

Expected

A post by llude on page two.

Actual results

For five of five links: the beginning of page one.