iTunes has stopped working

Clearly, there appears to be an issue with V11.0.0.163 which has been detailed in other discussions.

I also have been unsuccesful in getting the latest version to run without constantly crashing after over 40 attempts to syncronise my 16k songs on Match without getting the same error "iTunes has stopped working".

I was wondering if there is a time-out issue as I can launch iTunes and have a 'connected' state for approx 5 minutes; or just iTunes 11 doesn't want to run on a Windows platform? Has anyone been sucessful in getting this latest version to work?

Having upgraded to v11.0.0.163, I had to re-authorise both of my PC's, plus re-map the location of my library.

Like many of you, I have uninstalled ALL Apple components , re-installed, started iTunes up in safe mode, disabled AV and stopped iTines match, anything to get this latest version to work - to no avail. It is clear that Apple have done little in the way of thorough testing their BETA (I assume there was one) before this latest release.

Has Apple got a fix? Do they even know what the cause is - who cares, let's just get back to v10.7; at least this was running in fits and starts.

Really, really peeved off and extremely frustrated !

Currently running Windows7 Pro - 64 bit; i7 processor 2.6Ghz; 8Gb Ram; 1TB internal hard drive, 4TB external NAS, plus 39Mb/s broadband: You would think that was enough!!!!

Hi was wondering if anyone can help got a new ipod for christmas and had to update my itunes today. It has stopped working after I got it sorted it keeps coming up that i have to restore my ipod so when i do that a notification comes up saying that itunes has stopped working and only lets me close it. my ipod only turns on to tell me to connect to itunes.

this is what the problem details are don't know what they mean.

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 11.0.1.12

Application Timestamp: f36bac23

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7600.16915

Fault Module Timestamp: 4ec49d10

Exception Code: c0000005

Exception Offset: 0002dfe4

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

any help would be appreciated

why this f****king problem not solved....

i have same problem and still waiting long long time.....

I just got Windows 7 on my work computer. iTunes worked yesterday, but not today.

I got the APPCRASH message also, and it was in the Quicktime module. Trouble is, yesterday when I tried to do the Apple updates, Quicktime was on the list for an update but I was unable to even get it to download. (I probably have older version/s floating around; my new comp was re-imaged from my old one.)

I actually got iTunes to work today by INSTALLING Quicktime. I had to get it from Filehippo.com instead of Apple to make sure I got the complete app. Worth a try, folks.

I do find it very depressing that no "super-poster" has cleaned up this sad, sad thread with a list of possible fixes for everyone.

Uninstall the quicktime of apple and the problem is solved.

OK. Maybe I wasn't clear. In my case, I could NOT uninstall Quicktime because the most current version wasn't installed to begin with, and was, in fact, uninstallable. (Apple update failed.) That's why I had to first INSTALL Quicktime from someplace other than Apple. Once the correct, current Quicktime version was installed iTunes worked again.

I used Filehippo.com to get the current Quicktime version.

Not sloved......

iTunes 11.0.2. will not play any video (from store or iTunes U) and crashes withot error. Win7 64 bit says:

Name der fehlerhaften Anwendung: iTunes.exe, Version: 11.0.2.26, Zeitstempel: 0x51253247

Name des fehlerhaften Moduls: QuickTime.qts, Version: 7.73.80.64, Zeitstempel: 0x50890e53

Ausnahmecode: 0xc0000005

Fehleroffset: 0x00880aba

ID des fehlerhaften Prozesses: 0x1584

Startzeit der fehlerhaften Anwendung: 0x01ce13454d0b7b27

Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\iTunes\iTunes.exe

Pfad des fehlerhaften Moduls: C:\Program Files (x86)\QuickTime\QTSystem\QuickTime.qts

Berichtskennung: b220648f-7f38-11e2-adfb-001999f83ec1

So Quicktime may be the reason, but uninstalling is not the solution because it is needed for playing video files...

hi bnoir! can you help me solve my problem

Problem signature:

Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 11.0.2.26

Application Timestamp: 51253247

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 00000001

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 13321

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

thanks!

I posted this last December in the Apple Support Communities.

I have downgraded to iTunes v 10.7.0.21 (Windows 7 64 bit) as a workaround. I can now connect to the iTunes Store.

The download page for v 10.7.0.21 is http://support.apple.com/kb/DL1577.

iTunes Library.itl could not be opened, but this page has a solution that can be easily adapted for Windows:

http://www.askdavetaylor.com/fixing_itunes_libraryitl_cannot_be_read_newer_versi on_of_itunes.html

It seems several users have usability issues with iTunes 11 based on the comments in the discussion group, so I do not plan to "upgrade" iTunes for some time.

I tried recently with iTunes 11.0.2.26, but the issue recurs. An exception is thrown in WebKit.dll in Apple Application Support v 2.3.3. Apple QA should resolve this.

Not only to you, but to many it is as simple as removing the QuicktimePlayer, but for some such as myself I did not have it. I installed it and solved the problem. It must depend on your operating system. So check to see if you have QuicktimePlayer and follow through with removing or installing.

Your suggestion does not work for me, but thanks anyway. As stated, I am running a 64-bit version of Windows 7.

An upgrade for iTunes should just involve downloading the latest version and installing it. You should not have to change QuickTime or other software.

Just as a test, I uninstalled the following manually and rebooted: Apple Application Support, Apple Mobile Device Support, Apple Software Update, Bonjour and iTunes. QuickTime was not installed.

iTunes 11.0.2.26 was installed and the iTunes store could not be reached. QuickTime 7.7.3 was installed and again iTunes stopped working when trying to load the iTunes store. The procedure above was followed to downgrade to iTunes 10.7.0.21 and it works again as before.

The Event Viewer gives the following diagnostic messages

Log Name: Application

Source: Application Error

Date: 27/04/2013 11:14:44 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer:

Description:

Faulting application name: iTunes.exe, version: 11.0.2.26, time stamp: 0x51253247

Faulting module name: WebKit.dll, version: 7536.27.1.13, time stamp: 0x5106dedf

Exception code: 0xc0000005

Fault offset: 0x0065cc97

Faulting process id: 0x173c

Faulting application start time: 0x01ce434929b93e82

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll

Report Id: 6ca3a621-af3c-11e2-8b5c-50e5494e41bc

Hello avidgirl,

I'm not going to lie. You've completely wasted your time.

Often those instructions on how to fix the problem are for the worst case scenerio. I'm guessing you've paniced and have been trying everything as soon as possible. This has most likely overwhelmed the system.

The system probably needs some time. The certain section of iTunes you were on may be under editting, you may have tried to download a very large file, or your computer (or iTunes) could just be acting funky. Dont worsen it by constantly doing things that will need for it to process or load. Just leave it for two days or so then log back on normally. Hopefully it will have fixed itself.

If you are desperate and need to use iTunes now then try to use a friend's account or make a new account for now. If the new account doesn't work then there is something wrong with your computer, not iTunes. Under this circumstance, call in a local professional. He will most likely only be their for a few minutes; the problem is usually a lot less of deal then we make it out to be.

Good Luck! Hope I helped.

i have the same problem/when trying to insert a folder or file itunes stops working,

tried uninstall and repair but still nothing.

in addition i try to paste here the report but i can't.. any ideas?

I have finally resolved this. The issue was with my version of Windows 7 Professional SP1 64 bit.

The solution was a "repair install" or "upgrading" the operating system to the same version from the installation DVD. Instructions for doing this are on the sitehttp://www.sevenforums.com/tutorials/3413-repair-install.html.

Apple iTunes Store Customer Support and the Apple Support Team provided friendly assistance. Diagnostics tests and files sent showed nothing was obviously wrong except there was an exception thrown by WebKit.dll in Apple Application Support. I knew this already. They said there was a Microsoft certificates corruption issue and should reinstall the whole system.

I ran sfc /scannow from an elevated command prompt (run as Administrator) several times and found two issues:

1. t2embed.dll could not be checked.

2. _isdel.exe was missing from C:\Windows\SysWOW64\InstallShield.

Issue 1 was probably caused by a workaround for the Duqu security vulnerability. User gn_id posted a solution for this on December 5, 2012 in this forum that involves running Microsoft Fixit 50793, please see http://support.microsoft.com/kb/2639417.

Issue 2 was probably caused by Malwarebytes' Anti-Malware. It led to deleting _isdel.exe from its quarantine. In November 2012, the program gave false positive reports for the "Trojan.zbot" (http://forums.malwarebytes.org/index.php?showtopic=117549).

sfc /scannow reported the _isdel.exe was missing and it could not repair the member file. I copied the source version of _isdel.exe from the installation DVD to C:\Windows\SysWOW64\InstallShield after extracting it with 7-Zip FIle Manager, but there was no change with sfc /scannow and iTunes kept crashing when I tried to connect to the iTunes Store. I could still update podcasts and apps, and sync my iPod and iPhone.

Finally, I decided to do a repair install as a last resort, short of upgrading to Windows 8. This keeps existing user files. I took a backup first of all files. The system rebooted about four times and you it rebooted from the hard drive, not the DVD. After this, sfc /scannow worked and iTunes 11.0.4.4 could connect to the iTunes Store and display its contents.

I hope this is useful to others with a similar issue.