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iTunes has stopped working

I have the most recent vers. of iTunes (10.3.1) and it was working fine yeterday. Today, I went to re-start downloading some video lectures from iTunes U and iTunes crashed. Now everytime I try and open it, I get the error message "iTunes has stopped working" and the only option I have is to close the program. I looked around the Apple suppport site and did everything they recommended. ie: Deleting Temp files, Rebuilding the library, opening a new library, creating a new user....nothing worked. So, I uninstalled iTunes, QT, Bonjour, etc, did a registry clean, re-booted and re-installed everything, ran the Apple Software Update. And nothing, I still can't open iTunes. Any other suggestions??? I am running Windows Vista 32-bit.

Posted on Jun 13, 2011 4:57 PM

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130 replies

Sep 22, 2013 3:58 PM in response to WizardEyes

Hi Wizard,


This will work for you. Upgrade to the lastest version of itunes 11.1. Restart your pc. Then copy file QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support


To: C:\program files(X86)\itunes folder


Please copy the file do not move it.


This will work for most of the problems on here.

Oct 10, 2013 1:58 PM in response to AJax1441

Ok.

3 days ago, for no apparent reason my itunes stopped working.

This only happens after it has "synced" with the itunes store and prepares to upload remaining songs.


NOTHING has changed since then other than downloading latest itunes (11.1...whatever) which i was recommended to do after it stopped working.


I am using windows 7

Latest itunes version (for windows)


I have thousand of songs in icloud, which were uploading fine until 3 days ago.


Windows message reads something like: Itunes has stopped working properly, windows will now close the programme blah blah balh.


Bit annoyed. Tried copying the dll file from QT that somebody mentioned earlier. Also tried "repairing" programme and re-downloading update.


Not working still!!!! HELP PLEASE!!!

Oct 31, 2013 5:53 AM in response to joe-39

This solution worked for me!!! Thanks a million! Everyone, please give this a try. It is a simple procedure, and worth the try!!!


joe-39

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Re: iTunes has stopped working

Sep 22, 2013 3:58 PM (in response to WizardEyes)


Hi Wizard,


This will work for you. Upgrade to the lastest version of itunes 11.1. Restart your pc. Then copy file QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support


To: C:\program files(X86)\itunes folder


Please copy the file do not move it.


This will work for most of the problems on here.

Oct 13, 2016 9:51 PM in response to b noir

i am getting the same problem what should i do. please help


Problem Event Name:APPCRASH
Application Name:iTunes.exe
Application Version:12.5.1.21
Application Timestamp:57d32c5c
Fault Module Name:CoreAudioToolbox.dll
Fault Module Version:7.10.7.0
Fault Module Timestamp:5786064b
Exception Code:c000001d
Exception Offset:00006c3a
OS Version:6.1.7600.2.0.0.256.1
Locale ID:16393
Additional Information 1:0a9e
Additional Information 2:0a9e372d3b4ad19135b953a78882e789
Additional Information 3:0a9e
Additional Information 4:0a9e372d3b4ad19135b953a78882e789

Oct 14, 2016 2:29 AM in response to rushabh02

Such errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in

  • C:\Program Files\Common Files\Apple\Apple Application Support or
  • C:\Program Files (x86)\Common Files\Apple\Apple Application Support

where the name of the Program Files folder may vary by region.


For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.



Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.



tt2

iTunes has stopped working

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