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speedhust90 Level 1 Level 1

it started when i updated the new version of iTunes (10.3) and when i connect my iPhone 4, it doesnt show up on my iTunes. I checked everything and i narrowed it down to Apple Mobile Device USB Driver under Device manager, i looked it up, clicked Properties and it says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". I really dont know what to do with this. I cant connect my iPhone 4 or lets just say iPhones or iPods in general because im having problems with the Apple Mobile Device Software.

 

BTW, My iPhone and my iPods dont have any problems, they charge.

 

 

Thanks for your responses and help! i really appreciate it!

 

I have a Windows Vista 64 Bit Version


iPhone 4, iOS 4.3.2
Solved by b noir on Jun 16, 2011 5:14 PM Solved
Ack. That one might be the root cause of the driver issue, too. These aren't easy. But the following instructions are worth a shot: Do another complete uninstall. Once everything is gone: a. Launch regedit (Start >> Search Programs and Files >> type Regedit and open the regedit that comes up.)b. Access the following Location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Co mponentsc. Perform the following actionsi. Right Click on Components Folderii. Select Permissionsiii. Select Full Control and Read Permissions optionsiv. Select Advanced Buttonv. Select Owner Tabvi. Select to Change Owner to the Administratorsvii. Check the option “Replace owner on subcontainers and objects”viii. Select OK when prompted that it may not change all.ix. Select Applyx. Select Apply againxi. Exit the Registry Editor5) Reinstall Itunes
  • b noir Level 9 Level 9
    I checked everything and i narrowed it down to Apple Mobile Device USB Driver under Device manager, i looked it up, clicked Properties and it says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".

     

    Fingers crossed it's just missing.

     

    I'd start with the Reinstall the Apple Mobile Device Driver section of the For Windows Vista or Windows 7: section of the 3. Verify that the Apple Mobile Device USB Driver is installed section of the following document, and proceed from there:

     

    iOS: Device not recognized in iTunes for Windows

  • speedhust90 Level 1 Level 1

    So i did what you have posted, followed one by one but i stopped by STEP 5 under "Update the Apple Mobile Device Driver" by For Windows Vista or Windows 7: because i cant find the Driver folder that it was talking about.

  • b noir Level 9 Level 9

    (Mutter mutter) error in the document, I think, speed. They're got 64-bit folks looking in a 32-bit location.

     

    Try looking in:

     

    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

     

    Can you see your usbaapl64.sys there?

  • Bill McNeal Level 1 Level 1

    I have been messing with this off and on all day today, and getting really rather ****** about it, and it turns out that that error was screwing me up.  I'm a process engineer so I will follow a step action off a bridge, which is what I wound up doing today.  Thanks for clarifying this!  My iToys are now synching again.  Thanks!

  • speedhust90 Level 1 Level 1

    b noir wrote:

     

    (Mutter mutter) error in the document, I think, speed. They're got 64-bit folks looking in a 32-bit location.

     

    Try looking in:

     

    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

     

    Can you see your usbaapl64.sys there?

     

    yes its there, what should i do next?

  • b noir Level 9 Level 9

    You're seeing it in the "Browse" window of "Update Driver Software" speed?

     

    If so, doubleclick the file.

  • speedhust90 Level 1 Level 1

    b noir wrote:

     

    You're seeing it in the "Browse" window of "Update Driver Software" speed?

     

    If so, doubleclick the file.

     

    i did, but still the same. it says it may be corrupted or missing (code 39)

  • b noir Level 9 Level 9

    Okay ... I think we'd better try a complete uninstall/reinstall now, speed. For instructions, see:

     

    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • speedhust90 Level 1 Level 1

    b noir wrote:

     

    Okay ... I think we'd better try a complete uninstall/reinstall now, speed. For instructions, see:

     

    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

     

    I'm in the process of deleting the programs (iTunes, Bonjour, and everything related to iTunes/Apple). By the way, i did the complete uninstall and reinstall but the thing is, while i was downloading iTunes, theres a pop up that says

     

    photo (1).JPG

     

    it will rollback the installing process but the computer will try installing it again, i have the previous version 10.2.2, i download the old version and still have the pop up but i cimpletely installed iTunes

  • b noir Level 9 Level 9

    Ack. That one might be the root cause of the driver issue, too.

     

    These aren't easy. But the following instructions are worth a shot:

     

    Do another complete uninstall. Once everything is gone:

     

    a. Launch regedit (Start >> Search Programs and Files >> type Regedit and open the regedit that comes up.)

    b. Access the following Location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Co mponents

    c. Perform the following actions

    i. Right Click on Components Folder

    ii. Select Permissions

    iii. Select Full Control and Read Permissions options

    iv. Select Advanced Button

    v. Select Owner Tab

    vi. Select to Change Owner to the Administrators

    vii. Check the option “Replace owner on subcontainers and objects”

    viii. Select OK when prompted that it may not change all.

    ix. Select Apply

    x. Select Apply again

    xi. Exit the Registry Editor

    5) Reinstall Itunes

  • speedhust90 Level 1 Level 1

    WHEW!!! i thought that pop up is gonna be up again! HAHA. anyways, the reinstall went through perfect. Should i connect my iPhone now and see if it will appear on iTunes?

  • b noir Level 9 Level 9
    Should i connect my iPhone now and see if it will appear on iTunes?

     

    Yes indeed ... fingers crossed in New Zealand for recognition ...

  • speedhust90 Level 1 Level 1

    WOOOO!!! its now WORKING!!!! hahaha! man ive been dealing with this problem for couple of days now and im so annoyed with it and was thinking about asking my friend to fix it (of course i have to pay $$$s for it) Thanks!

  • b noir Level 9 Level 9

    Woohoo indeed! (This one was a serious struggle.) Glad you're up and running again, and many thanks for posting back with your resolution.

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