You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When I try to update the Apple Tv, I recieve a message saying that the device cannot download the most recent update and that I should try again later. I have also had issues signing in to Netflix, but those issues seem to be unrelated.
AppleTV 2
Installed ATV2 last Thursday and all worked fine excepting update. Just tried it again with same result. Ontario on Saturday morning around 0500.
Same error here.
Updating from Brazil.
Hopping that Apple fix it soon.
Same problem he in Dubai, UAE. Got my apple tv 2 yesterday and not able to update from the menu, or update / restore with the usb cable attached from iTunes
Not working in montreal... 10:10am
Not working in DC, 11:05AM
Not working in Germany
10:30 CST Texas USA, not working....
An Apple support representative called me this morning (June 25, 2011) just after 11 a.m. EST (Express Lane in support is fabulous by the way). He said the "higher ups" know the Apple TV update server is experiencing problems and are working to fix it.
He suggested that I be patient, ignore messages that an update is available, and wait until tomorrow night (June 26) or Monday (June 27) to attempt the update.
I also just got off the phone with Apple support. Stated the fix they had on Friday did not take across all update servers (Memphis, TN area here), and they are compiling a list of areas that are still having the problem. He stated they will probably fix it Monday for me to update on TUESDAY, June 28!! Or I could take it to Apple Store for them to update it since he said they hit the Apple servers directly. Thats more of a hassle Im not willing to go through right now. Guess I'll have to wait several more days for my jittering issues on a newly purchased Apple TV to be fixed with the update.
I just found a solution using iTunes and the micro usb cable to restore.
Many times today, i have tried and failed with this method, but i found a workaround
I am based in Dubai, and it was not working, so I installed Hotspot Shield which is a free vpn software, that will give you an US based IP address
After doing the restore from iTunes with the Hotspot Shield connected, it then worked fine 🙂
I also checked via the Web site Whatsmyip.org, and the geographical location was around New York, so maybe it's working in that area
Good Luck everyone!
I thought at first that so many people having the same problem was due to a bad batch of Apple TVs.
Reassuring to know that their server is down.....I think.
Lots of folks trying again and again isn't helping, I suppose.
Odd that now and again someone comes up with the update.
I hope they have better luck with the new OS .
Not working in Chicago
Looks like this one isn't related to Netflix. Apple reps reporting it's a server issue on their end.
Also unable to restore my bricked ATV, in the UK, not happy.
😟
Not working in Milwaukee either.
I am unable to update my apple tv gen2
