Clam Down...Apple says missing features coming soon.

http://www.apple.com/support/mac/app-store/contact.html?form=account&topic=MacAp pStoreAccountandBilling

Waiting for my reply from support, before I ask for the refund, but this is a serious joke - or scam... ever heard of a pro editing software that is not NLE??? *** - it must be a joke! and lacking pro features etc etc etc 😠

LukeW wrote:

<...> If all you guys clam down a second and read the news you would know that almost every single missing pro feature for FCPX will become availible via update rather soon. Apple and several news outlets have made this very clear. SDI, EDL, XML. All those features are coming very soon.

<...>

Link please or you are just being an Apple fan-boi.

Sorry, but having upgraded every time since 1.26... This is insane. By the time the download was finished the screaming online made me want to send it back. Without FCP 7 file compatibility this is the NEW VERSION that will fuel all the fires that Apple does not understand that we all make a living with FCP. Having waited for months (OK YEARS) this is really sad and a slap in the face to everyone who actually uses FCP professionally.

Hey LukeW

I guess most of the people now that "soon" there will be an update and an other. But the whole thing about iMoviePlus is a criticism about the Apple politic and how the tried Pro's. Glossy 15" Monitors without ExpressCard. How can you get Alexa footage then. 17". But why Pro then.

The whole anger is not about an unfinished release. I mean Aperture was a great step but when it started eating the files no one trusted it anymore. Most of the new products don't work 100% at first and it has some good improvements. But it doesn't seam Pro. More like a mix of Aperture, iMovie and iPhoto. Just to "i".

They have to make a step forward and take some off the easyness of the "i" but with PRO CONTROLL.

Thanks

Right here, I did so too:

http://www.apple.com/support/mac/app-store/contact.html?form=account&topic=MacAp pStoreAccountandBilling

@Luke.... nice trolling there fan boi.

This wasn't "awesome!!!" and I really hope that Apple react strongly to this kind of protest.

They had there time to overthink this product and in a month there has to be some major Update to this new Software. And if they don't get it done till IBC they gonna loose a lot of costumer's.

Maybe they want to get more consumers to work with this FC express/iMovie Plus. All they think about is consumers and forget the quality.

Consumers come and go. Big company's stay for ages!!! Don't lose your head with to much toys for the future.

No all the small new devises are great. But get your 40 people that worked for FCP and the one from Shake back and make something "awesome!!!"

We know you can. And now that the company has a good size. Invest in a new Suite. Which I loved so much...let to... done!

Now it's gonna be Resolve, AfterEffects, Logic and Aperture (iPhoto has only JPG I think).

You can do better

Christian

What do you get when you mix "Clam up" with "Calm down"? "Clam down."

At first I thought a military clam got wounded, but I digress.

You'd think before spending $300, people would do more research in the first place. A little ridiculous. Regardless of if Apple took out missing features that you expected, you should probably do a quick double-check before you lay that kind of cash down.

Also, this wasn't just an update. It's a whole new application with a completely new rewrite. Yes, they've had since 2008 or so, but they've also been rehashing the same program for a really, really long time until now.

We've been living in the same old house we're familiar with, with everything we need. They built a new house, but it unfortunately might take a bit before it can have everything we need to move in.

Sorry, I just need to copy and post what I just replied to someone else here:

You have got to remember Michael, that when FCPX was announced, the word on everyone's lips was "more is coming". But here it is, and we are not seeing any more.

The lack of pro features (despite the pro name) and the crashing and incompatibility issues being discussed here is making everyone feel like they have paid ¢300 to take part in a public Beta test.

Another major problem is that many of the missing features (which are standard elements of a professional/broadcast/commercial/film editing workflow) are not referenced anywhere in the official advertised features/specs.

It was argued earlier today that as this is a new program not an upgrade (despite having the same name with a higher number) there is no need to mention they are missing because they are smily not there in the first place. But... as someone argued back: Wouldn't everyone be equally as confused or angry if Pages didn't let you print, or open .txt files? It is exactly the same.

Therefore the only way to discover these features were not there, was to try it out! Technically the App Store don't do refunds, and people seem to be having real trouble getting a straight answer about refunds (I can confirm however that I have recieved a refund in the past).

A lot of people jumped in early before the notorious bloggers had put their reviews up. Maybe hasty... but they are totally justified in wanting to do that. Maybe they wanted to review themselves, or be able to let their clients know what they think of it etc....

And then there is the issue of reviews being removed from the App Store for offering constructive criticism!

I am the biggest apple fan boy on the planet, and I for th efirst time in history have requested a

refund from apple! This is no question not a pro app. It would be a great app for a consumer who wants

a little more out of iMovie it is no question not for the target audience that is currently using FCP 7

I get the idea of organizing the media differently. There are just too many important feature totally absent

for the pro user. I hope I can get my money back and get back to using FCP 7 which is an awesome (a little slow) editing program. I definitely will have to look into avid. It really feels like apple is planning to get out of the pro market and target the proconsumer or advanced home movie editor. This is cool but be open and honest.

Chasetastic, I wish it were that easy. I have no need of advanced or even some of the standard features. I don't need backward compatibility. I will be starting from search. All I need is for my camera to be supported. In the tech specs, it is, with the caveat "with additional software". As my camera came with software and a plug in, I figured I was set. Now it appears the "additional software" does not yet exist. Of it does exist, I don't know where it is.

This isn't $20 for Pages. I plunked down $300 for a piece of software and I can't get support on it to find out why the tech specs talk about support that doesn't appear to be there. Someone at Apple should be at the ready for these issues with a newly revamped and premium product and yet there is no way to contact anyone except to plunk down even more money just to see if this is even a piece of software I can use.

That is the frustrating part: the silence, lack of communication channel, and lack of answers. It makes us feel like we were all taken. It may not be the case, but if I walked into a store, paid $300 and immediately the entire staff purposefully avoided me and I couldnt even get someone to answer simple questions, that is exactly how I would feel: taken. This may be a virtual world, but it still carries the same consequences for lack of customer response.

I completely disagree... Apple really deserves the egg on their face. Any company will naturally try to put the most positive spin on the situation and it needs to be made clear to them that this isn't a matter of one or two missing features.

I also don't buy the "whole new" program excuse. If it's really "whole new" then they should have also given it a "whole new" name to go along with it.

When a new "version" of software comes out, it's expected (and quite reasonably so) that the "new" version will be able to read the files created by the "prior" version. I do realize that from time to time it may be a better idea to change the file format... enough that the prior version files require an "import" process rather than being edited in their current file format "as is"... but Apple hasn't even done that much.

Apple's decision to keep everything in a big shroud of secrecy usually works to their advantage... but as I've explained to Steve Jobs in the past.... this ONLY works when you're releasing something that is truly "new". When you're releasing an updated version of a software product and the prior version has issues, users have a reasonable right to know if you've addressed those issues prior to paying for the new product. Apple doesn't allow betas or trials to find out... effectively you have to pay just to find out what the product can do (or in this case... to find out what the product CANNOT do.)

When you combine the rather poor quality of the software, the incompatibility with it's prior version, the lack of an import/upgrade a prior project, the lack of a beta program, the lack of a trial version, and then release THIS... there's a point at which you really DO deserve a full on lashing and public humiliation.

Angry customers are quite reasonable to be this upset with Apple. Apple really blew it and needs to issue a full refund to any and all customers want their money back.... along with a huge apology, and a commitment to provide a trial version in the future.

Jakarta Brent wrote:

I think the problem here is Apple released a Pro product like they would a new iPod or iLife product. Most of the pros here need a certain amount of work flow and feature ability. If Apple just simply released a trial version they would have gotten input from thousands of people.

So lets see, how "pro" is it to blindly rush into a new product and switch to it while abandoning your previous software and workflow?

Oh wait, you didn't do that and still have FCP 7? So what exactly is the problem? You might have to wait the same amount of time as if Apple hadn't released until the features you want were eventually rolled in?

Why is this worthy of the equivalent of a full blown temper tantrum again?

Jakarta Brent wrote:

Apple had all these pro editors saying it blew their socks off.... which fed expectations.

Specify who the target market is.... Pros in commercial and film or advanced home movies or prosumers.

See, this is the problem labeling things "Pro" - that word means different things to different people. Personally I think the furor over "Pro" is stupid. Either the product does what you need it to, or it doesn't. Furthermore, implying that because FCP X is missing a feature you find essential that it's automatically right out for all "commercial and film" is pretty arrogant. Not everyone has the same workflow.

If it doesn't have the current mix of features you need now, and Apple has stated (as they have) that the missing features are coming - then don't upgrade [i]now[/i].

As for "waiting" - why should they? Not everyone needs the "missing" features. If the application is sufficiently far along to be useful to at least a significant portion of the user base, why shouldn't they release it? As I pointed out, you can still wait the same amount of time until the features you need are released - but why should everyone be denied the application just because it doesn't yet fully meet your needs?

The application is a total rewrite. That's a huge undertaking. I don't understand why everyone is acting like this release is the only version of the software that will ever exist. That's it's out this early is three months ahead of what has widely been assumed for it's release date. Once again, for being aggressive and actually providing more options Apple is once again "rewarded" by small-minded over-reactions. Sigh. It's a wonder they still keep trying to push the envelope - it's definitely not a business suited for those with thin skin!

It reminds me of the fuss over Apple dropping ADB and the floppy drive from the iMac. Eventually Apple was more than vindicated - but the beating they took for the first couple of years was ridiculous. I have no doubt that within a year the same will happen with FCP X. The mere fact that people are denouncing it outright with it being out less than 24 hours is just plain idiotic.

Here's what will be the real factor. If FCP X is compelling enough on it's own merits and gives editors with vision a new tool to give them an edge - that's what will matter the most. Much like the railing against iOS by the old-school tech elite, I have a sneaky suspicion FCP X could be poised to shake up video editing in ways we can't even fathom right now. The ultimate success for FCP X will be it's popularity and use by the community. If it's universally panned, then all the nay-sayers in here will be vindicate. However, I think it's far more likely to be another iOS - the entrenched "old guard" will get blindsided by those who aren't bound by tradition, and instead of looking at FCP X for all that is missing when compared to traditional tools will embrace the never-before-offered tools and do truly new and ground braking work.

I, for one, will be far more interested in seeing what the really creative people do rather than those who are weeping and wailing in hysterics at the moment. While they are not infallible, Apple has an astonishingly scary track record of setting the status quo on it's ear. I feel far more comfortable betting with them than against them at this point...