Updated to 10.6.8, now I can't print

ui .. just let me know .. how to revert to 10.6.7. .. can´t find this button ... ;-) .. you are right .. on 10.6.7. all printers are working fine..

Using Apple since 1985 .. but never had to "revert" .. knowing this only from the other side .. windoof

come on.. don´t let me die without knowing .. where exactly I´ll find this wrong socket .. ???? Can´t find whith Spotlight .. and confessing .. have no idea where to search for it .. Systen Library, Users Library ??? exact locaction please .. thanks a lot

From finder either use Shift + Option + G or from the Finder menu Go - > Go to Folder and type /usr/libexec/cups/backend

THANK YOU .. you are GREAT ...

Replaced the socket file, which you offered by this link .

NO RESTART .. NO PERMISSION-REPAIR .. my HP CLJ 1515 is PRINTING ..

Have a nice night ..

I used the file posted by velocious 6/24/11 at 8:23PM.

- Reset printing system

- Replaced socket file

- Added printer

Test page and email/print still indicated "Waiting for printer to become available..."

Running OS 10.6.8, with USB connection to Brother MFC-7340.

Printer connection is good; I can connect and scan from the iMac.

Any other suggestions?

Alejandro F. B. wrote:

Replaced the "socket" but still printer (Epson NX420) is not printing. This is the error message:

/Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS/ rastertoescpII failed

Socket is a type of IP network protocol. It is also known on the Mac as HP Jetdirect and goes by other names on other platforms, such as Standard TCP/IP and RAW Port 9100.

So the action of replacing the socket protocol included with the 10.6.8 update (dated 30th April 2011) with the version included with 10.6.7 (dated 17th December 2010) would only resolve your printer issue if you were printing to a networked printer and using the same protocol.

Based on your error message it is not clear if your Epson is networked and using IP-Socket for the protocol. But I would expect it is more likely to be using Bonjour if networked. And if it is connected to the Mac via USB then it will be using a different protocol. And from your error it shows that the problem is related to the plugin rastertoescpll, which is used for converting document formats for printing. So in your case you could benefit from running a repair disk permissions via Disk Utility. And it would help if you booted from your SL OS X DVD and ran Disk Utility from there. Have a read of this Apple KB article for more about using Disk Utility.

Here is my print log for a Konica Minolta C252:

D [25/Jun/2011:17:08:09 +1000] [Job 1998] argv[6]="/private/var/spool/cups/d01998-001"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[0]="<CFProcessPath>"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[2]="CUPS_DATADIR=/usr/share/cups"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[7]="CUPS_SERVERROOT=/private/etc/cups"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[8]="CUPS_STATEDIR=/private/etc/cups"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[9]="HOME=/private/var/spool/cups/tmp"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[11]="SERVER_ADMIN=root@Jim.local"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[12]="SOFTWARE=CUPS/1.4.7"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[13]="TMPDIR=/private/var/spool/cups/tmp"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[14]="USER=root"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[15]="CUPS_SERVER=/private/var/run/cupsd"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[16]="CUPS_ENCRYPTION=IfRequested"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[17]="IPP_PORT=631"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[18]="CHARSET=utf-8"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[19]="LANG=en_US.UTF-8"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[20]="APPLE_LANGUAGE=en-US"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[21]="PPD=/private/etc/cups/ppd/KONICA_MINOLTA_bizhub_C252_53_B3_13_.ppd"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[22]="RIP_MAX_CACHE=8m"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[23]="CONTENT_TYPE=application/pdf"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[24]="DEVICE_URI=dnssd://KONICA%20MINOLTA%20bizhub%20C252%2853%3AB3%3A13%29 ._printer._tcp.local."

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[25]="PRINTER_INFO=KONICA MINOLTA bizhub C252(53:B3:13)"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[26]="PRINTER_LOCATION=HVB"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[27]="PRINTER=KONICA_MINOLTA_bizhub_C252_53_B3_13_"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[28]="CUPS_FILETYPE=document"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] envp[29]="FINAL_CONTENT_TYPE=printer/KONICA_MINOLTA_bizhub_C252_53_B3_13_"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Started filter /usr/libexec/cups/filter/cgpdftops (PID 744)

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Started filter /usr/libexec/cups/filter/pstops (PID 745)

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Started filter /Library/Printers/KONICAMINOLTA/C252/filter/pstokmc252 (PID 746)

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Started backend /usr/libexec/cups/backend/dnssd (PID 747)

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Resolving "KONICA MINOLTA bizhub C252(53:B3:13)._printer._tcp.local."...

D [25/Jun/2011:17:08:09 +1000] [Job 1998] STATE: +connecting-to-device

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Resolving "KONICA MINOLTA bizhub C252(53:B3:13)", regtype="_printer._tcp", domain="local."...

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Looking for printer...

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Set job-printer-state-message to "Looking for printer...", current level=INFO

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Resolved as "lpd://KMBT53B313.local.:515/print"...

D [25/Jun/2011:17:08:09 +1000] [Job 1998] STATE: -connecting-to-device,offline-report

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Executing backend "/usr/libexec/cups/backend/lpd"...

D [25/Jun/2011:17:08:09 +1000] [Job 1998] STATE: +connecting-to-device

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Looking up "KMBT53B313.local."...

D [25/Jun/2011:17:08:09 +1000] [Job 1998] cgpdftops - using PPD file "/private/etc/cups/ppd/KONICA_MINOLTA_bizhub_C252_53_B3_13_.ppd"...

D [25/Jun/2011:17:08:09 +1000] [Job 1998] PS Matching Mode = AP_ApplicationColorMatching

D [25/Jun/2011:17:08:09 +1000] [Job 1998] cgpdftops - languageLevel = 3, mediaBox.size.width = 595, mediaBox.size.height = 842

D [25/Jun/2011:17:08:09 +1000] [Job 1998] cgpdftops - documentMediaBox.size.width = 595, documentMediaBox.size.height = 842

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Page = 595x842; 12,12 to 583,830

D [25/Jun/2011:17:08:09 +1000] [Job 1998] slow_collate=0, slow_duplex=0, slow_order=0

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Before copy_comments - %!PS-Adobe-3.0

D [25/Jun/2011:17:08:09 +1000] [Job 1998] %!PS-Adobe-3.0

D [25/Jun/2011:17:08:09 +1000] [Job 1998] %APL_DSC_Encoding: UTF8

D [25/Jun/2011:17:08:09 +1000] [Job 1998] %APLProducer: (Version 10.6.8 (Build 10K540) Quartz PS Context)

D [25/Jun/2011:17:08:09 +1000] [Job 1998] %%Title: (Apple - Start)

D [25/Jun/2011:17:08:09 +1000] [Job 1998] %%Creator: (firefox-bin: cgpdftops CUPS filter)

D [25/Jun/2011:17:08:09 +1000] [Job 1998] %%CreationDate: (Saturday, June 25 2011 17:08:06 EST)

D [25/Jun/2011:17:08:09 +1000] [Job 1998] %%For: (James Stott)

D [25/Jun/2011:17:08:09 +1000] [Job 1998] %%DocumentData: Clean7Bit

D [25/Jun/2011:17:08:09 +1000] [Job 1998] %%LanguageLevel: 3

D [25/Jun/2011:17:08:09 +1000] [Job 1998] %%Pages: 1

D [25/Jun/2011:17:08:09 +1000] [Job 1998] %%BoundingBox: (atend)

D [25/Jun/2011:17:08:09 +1000] [Job 1998] %%PageOrder: Ascend

D [25/Jun/2011:17:08:09 +1000] [Job 1998] %%EndComments

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Before copy_prolog - userdict/dscInfo 5 dict dup begin

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Before copy_setup - %%BeginSetup

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Before page loop - %%Page: 1 1

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Copying page 1...

D [25/Jun/2011:17:08:09 +1000] [Job 1998] pagew = 571.0, pagel = 818.0

D [25/Jun/2011:17:08:09 +1000] [Job 1998] bboxx = 0, bboxy = 0, bboxw = 595, bboxl = 842

D [25/Jun/2011:17:08:09 +1000] [Job 1998] PageLeft = 12.0, PageRight = 583.0

D [25/Jun/2011:17:08:09 +1000] [Job 1998] PageTop = 830.0, PageBottom = 12.0

D [25/Jun/2011:17:08:09 +1000] [Job 1998] PageWidth = 595.0, PageLength = 842.0

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Copying print data...

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Set job-printer-state-message to "Copying print data...", current level=INFO

D [25/Jun/2011:17:08:09 +1000] [Job 1998] backendRunLoop(print_fd=-1, device_fd=7, snmp_fd=5, addr=0x1001094f8, use_bc=0, side_cb=0x124ac9b44)

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Read 8192 bytes of print data...

D [25/Jun/2011:17:08:09 +1000] [Job 1998] hrDeviceDesc="KONICA MINOLTA bizhub C252"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] prtMarkerColorantValue.1.1 = "cyan"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] prtMarkerColorantValue.1.2 = "magenta"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] prtMarkerColorantValue.1.3 = "yellow"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] prtMarkerColorantValue.1.4 = "black"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] ATTR: marker-colors=#00FFFF,#FF00FF,#FFFF00,#000000,#00FFFF,#FF00FF,#FFFF00,#000000,n one,none,none,none,none,none,none

D [25/Jun/2011:17:08:09 +1000] [Job 1998] ATTR: marker-names="Cyan Toner Cartridge","Magenta Toner Cartridge","Yellow Toner Cartridge","Black Toner Cartridge","Cyan Imaging Unit","Magenta Imaging Unit","Yellow Imaging Unit","Black Imaging Unit","Waste Toner Box","Fuser Unit","Transfer Unit","Staple Unit","","","Punch Dust Box"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] ATTR: marker-types=toner,toner,toner,toner,opc,opc,opc,opc,wasteToner,fuser,transferU nit,staples,unknown,unknown,wastePaper

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Backend returned status -8 (crashed)

D [25/Jun/2011:17:08:09 +1000] [Job 1998] Printer stopped due to backend errors; please consult the error_log file for details.

D [25/Jun/2011:17:08:09 +1000] [Job 1998] End of messages

D [25/Jun/2011:17:08:09 +1000] [Job 1998] printer-state=5(stopped)

D [25/Jun/2011:17:08:09 +1000] [Job 1998] printer-state-message="/usr/libexec/cups/backend/dnssd failed"

D [25/Jun/2011:17:08:09 +1000] [Job 1998] printer-state-reasons=paused

E [25/Jun/2011:17:13:10 +1000] [Job 1998] Stopping unresponsive job!

Thanks Pahu, I tried printing to a HP LaserJet 1022 (USB) and an HP LaserJet 4600 (networked) and printed Ok in both cases. But even after following your suggestions (fixing permissions) I am still unable to print wireless to my Epson NX420. I also reinstalled the 10.6.8 upgrade as MacBerto suggested but still no solution in sight. I spoke with an Apple representative and they sent me a Capture Data app and asked me to send them the results to pass the issue to the engineers.

Thanks PahuL

For dnssd and lpd, I would expect the failing Mac's to show something other than

-rwx------ (that's 6 dashes after rwx)

and socket to be something other than

-r-xr-xr-x

I checked, and my permissions are the same as the ones you listed, But still I cannot print wireless ....

headyfrombrigantine wrote:

Thanks Apple,

Ever thought about testing your f*%@@#ing software before you push it out the factory and onto us poor saps?

I "try" to make money using your hardware - but if I can't print then I can't make money.

You don't know how ****** I am.

******' jokers.

It appears that the update has also corrupted your keyboard.

Linc Davis wrote:

I don't want to send people to the Terminal and have them use any type of sudo command unless there is some basis that the command will solve their problem.

The basis is that it worked for me.

I can't argue with that even if I can't explain the reason it worked.

Hi Pahu,

I just installed the 10.6.8 combo, and repaired permissions, but no joy unfortunately. I also tried the option of uninstalling and reinstalling printer not using bonjour - still no joy. Permissions appear as they should be from post above.

Unfortunately I don't have a time machine backup I can fall back on. I only just bought an external drive and ran my first backup yesterday.

Do you have any further suggestions?

James

You did the right thing to move to Mac. I've just helped a friend fix his audio drivers on Windows 7. What a dog Windows is in comparison. Despite this small hiccup, the Macs are so stable - a pleasure to use.

Lykeios I hope you can help me out. I do run the patch you suggested but now I dont get Paused, I just get Conecction Atemps, but from all the Printers even the ones that do work, hope you can help me out. I just cant find the paths you mention

Is like you were using some kind of Windows Explorer path bar

I dont know hopw to do that on my iMac

Hope you can help me fx it with out reinstall OSX and TimeMachine

I'm in the same boat, one of my computers has been fixed, but now on another one I get errors that all printers won't work even the one's that would before. Is there a way to reset the whole backend folder?

Computer that fixed is an imac running 10.6.8, computer that won't fix is a mac mini running 10.6.8.

Well an employee here replaced the whole backend folder rather than the four files within discusssed earlier, would it be possible to replace the whole backend folder from a different computer that is still on 10.6.7, or is there a way to reset it back to normal somehow? Thanks.