Updated to 10.6.8, now I can't print

Have run applejack, reset printing system & reinstalled printer (FujiXerox 5065II with Fiery RIP), but the print Queue just keeps pausing. The error_log gives this: printer-state-message="/usr/libexec/cups/backend/lpd failed"


Does anyone have a similar problem or found a workaround?


thanks.

iMac

Posted on Jun 23, 2011 7:08 PM

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Question marked as Top-ranking reply

Posted on Jun 24, 2011 1:58 PM

Fixed the issue with printing


Here is what I did


1) Look at the console and validate the crash report which has the following output when the printing fails. Appears that there is a null / divide by zero error in the socket file.


Process: socket [312]

Path: /usr/libexec/cups/backend/socket

Identifier: socket

Version: ??? (???)

Code Type: X86-64 (Native)

Parent Process: cupsd [196]


Date/Time: 2011-06-24 16:02:45.913 -0400

OS Version: Mac OS X 10.6.8 (10K540)

Report Version: 6


Exception Type: EXC_ARITHMETIC (SIGFPE)

Exception Codes: EXC_I386_DIV (divide by zero)

Crashed Thread: 0 Dispatch queue: com.apple.main-thread


Thread 0 Crashed: Dispatch queue: com.apple.main-thread

0 socket 0x00000001a29832bc 0x1a2980000 + 12988

1 socket 0x00000001a298104a 0x1a2980000 + 4170

2 socket 0x00000001a2980950 0x1a2980000 + 2384


Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x00000001a29858d8 rcx: 0x0000000000000004 rdx: 0x0000000000000000

rdi: 0x0000000000000000 rsi: 0x00007fff5fbf3f20 rbp: 0x00007fff5fbfdce0 rsp: 0x00007fff5fbf45a0

r8: 0x0000000000000001 r9: 0x000000000000000d r10: 0x0000000000000400 r11: 0x0000000000000246

r12: 0x00007fff5fbfdaa2 r13: 0x0000000000000001 r14: 0x0000000000000000 r15: 0x00000001001093e8

rip: 0x00000001a29832bc rfl: 0x0000000000010246 cr2: 0x00007fff5fbf1920


Binary Images:

0x1a2980000 - 0x1a2984fe7 socket ??? (???) <B3FC504E-0491-DF33-C9A0-EFACD245EAF2> /usr/libexec/cups/backend/socket

0x7fff5fc00000 - 0x7fff5fc3be0f dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld

0x7fff80003000 - 0x7fff800b9ff7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <03140531-3B2D-1EBA-DA7F-E12CC8F63969> /usr/lib/libobjc.A.dylib

0x7fff8042f000 - 0x7fff80433ff7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib

0x7fff8048f000 - 0x7fff804d0fff com.apple.SystemConfiguration 1.10.8 (1.10.2) <78D48D27-A9C4-62CA-2803-D0BBED82855A> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

0x7fff813a7000 - 0x7fff81457fff edu.mit.Kerberos 6.5.11 (6.5.11) <085D80F5-C9DC-E252-C21B-03295E660C91> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x7fff824c6000 - 0x7fff8274fff7 com.apple.security 6.1.2 (55002) <4419AFFC-DAE7-873E-6A7D-5C9A5A4497A6> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x7fff8290e000 - 0x7fff8298bfef libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib

0x7fff83e4e000 - 0x7fff83e88fff libcups.2.dylib 2.8.0 (compatibility 2.0.0) <7982734A-B66B-44AA-DEEC-364D2C10009B> /usr/lib/libcups.2.dylib

0x7fff83e89000 - 0x7fff83ed5fff libauto.dylib ??? (???) <F7221B46-DC4F-3153-CE61-7F52C8C293CF> /usr/lib/libauto.dylib

0x7fff840fa000 - 0x7fff842bbfef libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib

0x7fff842d4000 - 0x7fff8444bfe7 com.apple.CoreFoundation 6.6.5 (550.43) <31A1C118-AD96-0A11-8BDF-BD55B9940EDC> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff84bc2000 - 0x7fff84d80fff libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <4274FC73-A257-3A56-4293-5968F3428854> /usr/lib/libicucore.A.dylib

0x7fff875fd000 - 0x7fff8760eff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <97019C74-161A-3488-41EC-A6CA8738418C> /usr/lib/libz.1.dylib

0x7fff88de8000 - 0x7fff88ea1fff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <2C5ED312-E646-9ADE-73A9-6199A2A43150> /usr/lib/libsqlite3.dylib

0x7fff89680000 - 0x7fff896a1fff libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <9F322F47-0584-CB7D-5B73-9EBD670851CD> /usr/lib/libresolv.9.dylib

0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib


2) I then compare /usr/libexec/cups/backend/socket to a previous TimeMachine version prior to the update and noticed that the file sizes / time stamps differed


3) I backed up my current /usr/libexec/cups/backend/socket and copied over my TimeMachine version over it


4) Created a new printer with my regular settings and was able to print again


For folks that cannot get the old socket file I have posted it here, please backup your own file incase of issue. I am not guaranteeing this will work but it worked for me.


10.6.7 socket file : http://www.2shared.com/file/B7sx4kYT/socket.html

380 replies

Jun 24, 2011 1:33 PM in response to cm-nzl

Ok... now I noticed a few things.. after my solution


My App Store us Gone

My Docucolor 12 must be reinstalled in all ways, download drivers, etc



To restore all to 10.6.7


go to


http://support.apple.com/kb/DL1361


And dowbload Combo 10.6.7


Hope that helps


-----------------------


UPDATE

Please Dont let this bug gone lost.

Not by Xerox, Not by Apple


Cliché digital Print Shop

www.clichedigital.com

We are 8 employees affected by Apple 10.6.8 Upgrade

( 7 macs affected)


Message was edited by: rafavalles

Jun 24, 2011 1:48 PM in response to cm-nzl

@headyfrombrigantine, chill out, you sound like an arrogant ****! A spoiled brat does not even sound like you. Obviously your not very technical or savy when it comes to these things, because you have not even mentioned what type of printer you are using. And as for getting more accomplished and making money, being sweet always works best.


If your using a commercial printer or something up there like a printer for your business, you should talk to your IT person. If you don't have an IT person, then you need to go slow, and calm your self down and act a little humble, especially if you want some one else to clean up your problem.


Also some commercial printers don't work if you don't have the latest driver from the printer manufactures web site. Also some printers have an add on chip (very expensive to get if your printer does not have that add on chip for post scripting)


@cm-nzl take a look at these two links...

(read what Fred Mar wrties)


https://discussions.apple.com/thread/2507968?threadID=2507968


http://kb2.adobe.com/cps/401/kb401179.html


I don't know how to help you all. I hope you all get your issues resolved... It sounds more like an issue with the printer manufacturer than with Apple. I have no problems with my printer. so I know its not 10.6.8.

Jun 24, 2011 5:02 PM in response to cm-nzl

I've had the same problem with one of our mac's that was upgraded today--spent half the day trying everything listed above before reading this thread and a thread on Xerox's website. Its strange that we get the message when sending to either a Xerox 4110 or our Xerox Doc 700, but not when printing to our Nuveras. I'll downgrade back to 10.6.7 on Monday -- wasted enough of my day on this---although its interesting to see how many this has happened to and how quickly we all hit the web looking for answers....maybe Apple will move as quickly as we all have and a patch will be available soon!

Jun 24, 2011 11:39 PM in response to sp0radic

sp0radic wrote:


Same problem here. I installed the 10.6.8 combo on three computers and now none of them can print to our Fuji Xerox network printers.


I have tried resetting printing subsystem, repair permissions, re apply combo, deleted all my printers, reintsalled printer drivers, tried generic printer driver, tried reverting to the previous socket ( /usr/libexec/cups/backend/socket), but NOTHING WORKED.


The problem is still the same. I attempt to print, the job goes into the print queue and the print queue pauses.

It is unusual that all the actions you have tried have not resolved your issue. I was involved with the 10.6.8 seed testing and none of the builds created a problem printing to my Canon copiers that are using EFI (Fiery) print controllers. In fact there were no postings related to printing issues with the 10.6.8 builds so it is possible that Apple engineering is not aware that there is a printing issue (this is a user to user forum) and therefore no fix would be arriving any time soon as some have suggested.


Would you be able to post a copy of a failed print job? Open Console (Applications > Utilities) and click Show Log List (if not already showing) and expand the /private/var/log entry. Under cups you will see error_log. Here you will see the failed print job and the job number (in square brackets). If you copy all entries relating to that print job and paste back here we can get a better idea of what is causing your printing to fail.

Jun 25, 2011 9:04 AM in response to Linc Davis

Linc Davis wrote:


This is a possible fix for the printing issue.

...

Launch the Terminal application and copy or drag -- DO NOT TYPE -- the following text into the window:


sudo chmod 755 /usr/libexec/cups/backend/*


Sorry to say, I think this would be a waste of time. Did you compare the permissions that worked on 10.6.7 and what appeared after installing 10.6.8? They are the same. Some selected examples based on the backends people are having problems with here:


10.6.7

-rwx------ 1 root wheel 57344 Mar 29 12:19 dnssd

-rwx------ 1 root wheel 106096 Mar 29 12:19 ipp

-rwx------ 1 root wheel 93024 Mar 29 12:19 lpd

-r-xr-xr-x 1 root wheel 75200 Mar 29 12:19 socket

-r-xr-xr-x 1 root wheel 91792 Mar 29 12:19 usb


10.6.8

-rwx------ 1 root wheel 57344 Apr 29 17:45 dnssd

-rwx------ 1 root wheel 106096 Apr 29 17:45 ipp

-rwx------ 1 root wheel 93024 Apr 29 17:45 lpd

-r-xr-xr-x 1 root wheel 79328 Apr 29 17:45 socket

-r-xr-xr-x 1 root wheel 91792 Apr 29 17:45 usb


I don't have the answer to the problem, but I don't want to send people to the Terminal and have them use any type of sudo command unless there is some basis that the command will solve their problem.

Jun 29, 2011 7:05 AM in response to cm-nzl

Hi folks,


I too was having problems printing to my HP Colour Laserjet CP1515N, getting the error in the screenshot below.

User uploaded file


I read through this thread and found the solution that worked for me was the "repair permissions" script, that is hosted on Lykeios' Geocities page. 🙂


Previous to this, I had uninstalled and reinstalled the printer driver and reset the printing system numerous times. I was almost on the verge of doing a clean install and updating to 10.6.7. 😮


I have just called Apple TS in the UK and made them aware of this thread. The young lady I spoke to on the 'phone, "Gill", told me that she would pass on the bug report to the Developer team and they should (hopefully) get a fix out, although she couldn't say for certain when it would be released.


Thanks and Kudos to Lykeios - Your script worked for me. 😀


Regards.


Message was edited by: Rottie UK - Cleaned up text formatting

Jun 29, 2011 2:55 PM in response to Bengt77

(This is a copy of my post here. Gosh, I'm so meta.)


Yay, I have my printer working again!


Fed up with everything, I gave up trying to get it to work over USB. My HP Color LaserJet CP1515n is a network printer, so it also has an ethernet port. I just connected it via ethernet to the AirPort Express. That meant I had to give up network extension, as in that mode the Express doesn't allow ethernet clients. So now it merely joins the existing WiFi network created by my AirPort Extreme.


Printing is back to how it's supposed to work; I'm a happy camper again.

Jul 1, 2011 12:29 PM in response to cm-nzl

I have 2 Bonjour printers that work just fine --

a CF3102_31C which I have running via a print server on a os x server machine (the server is 10.4.11)

an HP LaserJet 9050


The printer that goes into "pause" instantly as soon as stuff appears in the queue is a Minolta BizHub 920. Here are my console.log messages:


7/1/11 2:24:13 PM [0x0-0x18a18a].com.apple.TextEdit[7771] objc[7771]: Class KMDebug_40B38B65_8B80_420E_B9E1_2D78FC26290C is implemented in both /Library/Printers/KONICAMINOLTA/920/PDEs/KONICA MINOLTA 920 Finishing.plugin/Contents/MacOS/KONICA MINOLTA 920 Finishing and /Library/Printers/KONICAMINOLTA/920/PDEs/KONICA MINOLTA 920 ImageLayout.plugin/Contents/MacOS/KONICA MINOLTA 920 ImageLayout. One of the two will be used. Which one is undefined.

7/1/11 2:24:13 PM [0x0-0x18a18a].com.apple.TextEdit[7771] objc[7771]: Class KMDebug_40B38B65_8B80_420E_B9E1_2D78FC26290C is implemented in both /Library/Printers/KONICAMINOLTA/920/PDEs/KONICA MINOLTA 920 Finishing.plugin/Contents/MacOS/KONICA MINOLTA 920 Finishing and /Library/Printers/KONICAMINOLTA/920/PDEs/KONICA MINOLTA 920 Setup.plugin/Contents/MacOS/KONICA MINOLTA 920 Setup. One of the two will be used. Which one is undefined.

7/1/11 2:24:13 PM [0x0-0x18a18a].com.apple.TextEdit[7771] objc[7771]: Class KMDebug_40B38B65_8B80_420E_B9E1_2D78FC26290C is implemented in both /Library/Printers/KONICAMINOLTA/920/PDEs/KONICA MINOLTA 920 Finishing.plugin/Contents/MacOS/KONICA MINOLTA 920 Finishing and /Library/Printers/KONICAMINOLTA/920/PDEs/KONICA MINOLTA 920 Security.plugin/Contents/MacOS/KONICA MINOLTA 920 Security. One of the two will be used. Which one is undefined.

7/1/11 2:24:15 PM com.apple.ReportCrash.Root[7787] 2011-07-01 14:24:15.855 ReportCrash[7787:2a03] Saved crash report for lpd[7781] version ??? (???) to /Library/Logs/DiagnosticReports/lpd_2011-07-01-142415_localhost.crash

7/1/11 2:24:17 PM mdworker[7788] CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.

Jul 5, 2011 2:39 AM in response to Peter Johnston3

mmm - frustrating... you trashed v2.7 first and reset printer after downloading v2.6?

apologies if that's a bit obvious to you, but this process has been a bit of a revelation to me as someone who has as little to do with software installation as is possible beyond standard updates (until recently)


you should be OK with the Gutenprint driver for now as it seemed to work fine for me, the colour problems I had earlier were a printer problem rather than the driver...

Jul 29, 2011 2:24 AM in response to Warrenwawa

You're welcome Warren - I agree this is an extremely frustrating situation!


Ok - I don't have Lion yet so 1st thing to check is that it is the IraMW1 file that's causing you the issue - find the 'Console' app in your Utilities folder (Applications / Utilities / Console.app)


Open it up and with 'system.log' selected try printing - if you see information appear about the IraMW1 file then we're on the right track and it's worth trying the old file.


This is the kind of error info you're looking for - as you can see for me it shows an issue with the IraMW1:

iMac24-2 EPSON_Stylus_Photo_RX640[993]: Error loading /Library/Printers/EPSON/InkjetPrinter2/MW/IraMW1.framework/IraMW1: dlopen(/Library/Printers/EPSON/InkjetPrinter2/MW/IraMW1.framework/IraMW1, 265): no suitable image found. Did find:\n /Library/Printers/EPSON/InkjetPrinter2/MW/IraMW1.framework/IraMW1: truncated mach-o error: segment __LINKEDIT extends to 148880 which is past end of file 148872


As always please be very careful when moving files around or replacing them!

Sep 5, 2011 4:25 PM in response to alainfromtucker

Just got another update from Apple for 10.6.8 and had printer problems again. Every update I have installed for the mac has given me nothing but problems with my Epson printer. Had to reinstall the drivers and used a update patch a friend of mine told me about. The update that you want is in www.apple.com/support under the snow leopard 10.6.8 combo updater. Getting to be annoying Apple, update and then printer problems!!!! Hey tech guys at Apple, get on the ball and get it right.

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Updated to 10.6.8, now I can't print

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