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Level 4

1,418 points

Safari can't load Apple.com, but Chrome can

I am running Snow Leopard version 10.6.8 and Safari 5.0.5. A problem has developed with Safari. It loads most sites just fine, but some sites, including Apple.com, never load. The error is:

Request Timeout

The server timed out while waiting for the browser's request.

Reference #2.76e2ea3f.1309225081.0

Yet Chrome loads Apple.com instantly!

Here's another error message I've never seen:

ERROR

The requested URL could not be retrieved

While trying to retrieve the requested URL the following error was encountered:

Connection Lifetime Expired

Footprint has terminated the request because it has exceeded the maximum connection lifetime.

Footprint 4.6/FPMCP

Generated Tue, 28 Jun 2011 01:56:23 GMT by 206.33.42.126 (Footprint 4.6/FPMCP)

2008 Mac Pro 8 Core 2.8 GHz + 2007 MacBook Pro 17, Mac OS X (10.6), 10 GB RAM in the Pro, 3 GB RAM in the MacBook Pro

Posted on Jun 27, 2011 6:45 PM

Best reply

Carolyn Samit

Level 10

165,615 points

Posted on Jun 27, 2011 8:26 PM

Go to your Safari menu bar click Safari / Preferences then select the Security tab.

Click: Show Cookies.

Type apple in the search field, click Remove All then click Done.

Now empty the Safari cache from the menu bar then restart your Mac.

Try http://www.apple.com/

View in context

64 replies

N_almana

Level 1

35 points

Sep 11, 2011 9:49 AM in response to TildeBee

can u help me?

TildeBee

Level 7

31,917 points

Sep 11, 2011 10:08 AM in response to N_almana

N_almana --

There's are lots of people here to help you. Just start your own new topic, OK?

Go here:

https://discussions.apple.com/community/mac_os/safari?tagSet=1042

Then click on ACTIONS (box on the right) > Start a discussion."

We'll keep an eye out for your new topic.

Tell us what's been happening, the OS you're using, version of Safari, etc.

If your Safari crashes, include the crash report, OK???

N_almana

Level 1

35 points

Nov 4, 2011 2:23 AM in response to TildeBee

I already did if you bothered to check my discussions (:

N_almana

Level 1

35 points

Nov 4, 2011 2:25 AM in response to Gary P

That happened to me!

I ended up formatting my laptop

Safari can't load Apple.com, but Chrome can