iphone not recognized by Windows 7

Just thought I'd mention my experiences with the problems discussed in this thread:

I have an old 2G iPhone Touch with a connector issue which often causes various other problems. But today, it suddenly started acting up with the "Device driver was not... etc." error on Win 7 64-bit. This resulted in iTunes freezing until I disconnected the device. I didn't have the registry key mentioned above in my registry, either.

Fortunately, before trying to apply even more drastic measures I found out all it took to get the device to connect again was a forced restart (press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds). D'oh!

Just FYI, at least try this before messing with the registry or reinstalling Windows... 🙂

I tried the regedit thing but "UpperFilters" is not listed in that folder at all? What else can I do.. I went to the device manager and uninstalled the driver and then refresh to look for new devices.. But just came back with the same problem.. Any other suggestions?

Vince

vince_is_here@hotmail.com

I've been having the same problem except with my iPhone 4S. I tried the advice from Navigato, auto-Xr, and Vanzelot, and srikar-c to no avail. Any other suggestions? iTunes recognizes my iPhone, but it won't show up under My Computer, meaning that I can't get pics of my phone. Any help is greatly appreciated!!!

Solution by auto_xr worked perfect for me ... I started with the procedure outlined by Navigate0 at the top, but quickly discovered I had no UpperFilters listed in my registry. Simply uninstalling the iphone in device manager and scanning for hardware changes fixed it all up ... all with the iphone plugged in. Thnx auto!

Madshk solution worked fine for me.

I think my windows was trying to use my ihpone 5 driver on my new 5S model.

1.Just go to device manager while your iphone is plugged. Right click on it. Uninstall its driver.

2.Unplug

3.Plug back again.

Its done.

The solution suggested by auto-xr worked like a charm.

It was so frustrating: for hours I combed the web and tried many different things, but this was the one that finally worked. Just writing a note in appreciation, and to encourage others to try this if they're having the same problem. (Windows 7 Ultimate, iPhone 4S)

Cheers!

I run into the same issue with my iPhone (5s). I have tried uninstalling and reinstalling iTunes (Reboot and all- using aThanasi's reccomendation) it still doesn't recognize the device and gives an error (Code 10). I tried srikar_c's suggestion but it keeps giving me that error when I do all the steps.

This device cannot start. (Code 10)

Anyone have a tip?

I have Iphone 4 and Win 7 does not recognize it: in device manager Apple Mobile Device USB Driver is not listed and I can not install it following Apple steps: it says that driver software is found but encounterred an error whiel trying to install it. acces denied.

And when I search for IPhone in "Devices and Printers" it appears listed in Unspecified (error 28)

What to do? it is my USB port malfunctioning?

Thanks!

yes! I am in the same boat as emanuem ... I recently had to replace my iphone 5s due to a theft and now the new one will not work. However, the old one worked perfectly fine. I have removed the old iphone 5s from "My devices" however, it will not connect to my itunes or windows(the new 5s) and everytime I try to update the driver it always says "Access Denied". Help!

Have you tried to unistall iTunes on your windows computer than reinstall it that usually helps or if you have ios 7 on your iphone unplug it than plug it back in than hit trust this computer and it should be recognize by itunes.

I just followed the steps and Windows did not accept the driver. I have 64 bit Windows 7. The message on the device properties said Windows cannot start the device due to a corrupted registry.

So I uninstalled iPhone 5 from the device manager.. Disconnected it and reconnected it. working fine. The issue came up on my system perhaps due to the registry cleaner from Norton.

Just wanted to put this out there. Now keep in mind everything seemed to work fine how ever the phone said phone is disabled connect to iTunes. This is an iPhone 4 when I connected it to my computer it says unknown USB device not recognized after many hours and trying everything i have read here. I let a friend look at it on his Mac book and determined that it had a problem with the charging port. We installed a new one and problem is fixed, So if you have tried everything and no luck then if you like your phone try this.

I had tried the various solutions, but to no avail.

My solution was very simple.

I simply tried another cable after spending hours trying to resolve the problem and voila, it worked.

With the original cable I was able to access my iPhone via iTunes but windows itself could not access it as a USB connected device.

I kept getting the "MTP USB Device Device driver software was not successfully installed" message.

Everything now works fine with the new cable.

(Windows 7 64bit)

I had the same issue with Windows 7 64x and iPhone 4s. I tried several cables -- iTunes recognized my iPhone each time, but Windows Explorer did not.

Then I did this and my problem was solved:

1. Start

2. Device and Printers

3. Under "Unspecified", right-click on Apple Mobile Device, Apple iPhone, or whatever shows up that might be your iPhone

4. Choose "Troubleshoot" - My "Troubleshoot" had a yellow exclamation mark next to it, indicating that something was not right.

5. When it finds a problem, let it fix it automatically.

In my situation, the driver software was not working properly. I checked to see about a dirver update through the Device Manager earlier, but it registered the driver as fully updated. Indeed, the driver was working for iTunes, just not for Windows. Going through the troubeshooter in Devices and Printers did the trick. Windows located the right driver on my computer and fixed the problem. My iPhone now shows up in the Windows Explorer folder. It was not a problem with the three cables I had tried. It was some kind of conflict or soemthing with the driver.

:-)

Amy posting this YEARS later because this solution was so BRILLIANT! Have been searching for Code 19 and MTP errors for hours and trying all the solutions, but having the EXACT Reg Entry which was hosed was incredibly helpful. Thanks so very much...