iphone not recognized by Windows 7

Hello I have an iphone 5 with a windows 7 64bit pc,

When I plug in my iphone it cannot recognize it and brings up the error of MTB USB device error,

so I've tried uninstalling and re installing itunes 11 ( the latest one )

and I've tried right clicking on device manager and uninstalling and re installing as well as trying to update.

I have also tried the regedit option but i didn't have the Upper Filters option.

Also tried to find a driver on the windows site itself and yet nothing 😟

Please can some kind soul help me....

thanks😕

iPhone 5 with Windows 7 same issue, "USB error" and would not recognize device. Reinstlled Windows, after that installed and re-installed iTunes. spent a day trying to fix. walked down the hall to a co-worker and borrowed her lightning cable - voila! problem fixed. please, please try swapping your cable to fix "USB Not Recognized" errors before you try anything else!

Just change the USB port and a good cable. it will work perfectly. No need uninstallor reinstall.

Got SUCCESS following the below method : (just put it step wise what i did)

Hope it will work !!! (If it works, please like my reply)

..::STEPS::..

1) Click Windows Start/Home button

2) Type "devmgmt.msc" at the search (without quotes) textbox. Or go to device manager from control panel Or Right-Click on My Computer>Properties, Choose "Device Manager" from the left pane..

3) Expand "Universal Serial Bus Controller".

4) While iphone is connected, click the unknown device.

5) Right click the same and click on Update Driver Software

6) Click the second option "Browse my computer for driver software".

7) Click on "Let me pick from a list of device drivers on my computer"

8) Click on "Have Disk" button.

9) Browse to the the path "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers"

10) Select "usbaapl.inf"

11) Now select "Apple Mobile Device USB Driver" under list of hardware model section.

12) It will add "Apple Mobile Device USB Driver" under "Universal Serial Bus Controller"

13) Restart your computer.

Thanks

Srikar

This workaround solved my issue. Thanks a lot!

madshk, thank you for the elegant solution to this issue, keep it simple...

@Vanzelot, thak you.

Your info worked for me.

The "MTP USB Device" was installed.

Thanks 🙂

I've been having the same problem except with my iPhone 4S. I tried the advice from Navigato, auto-Xr, and Vanzelot, and srikar-c to no avail. Any other suggestions? iTunes recognizes my iPhone, but it won't show up under My Computer, meaning that I can't get pics of my phone. Any help is greatly appreciated!!!

auto-xr dude! You rock buddy! Your suggestion worked wonders! Thanks a ton!

1. Unplug your device and keep it unplugged during the whole procedure

2. Close all open programs

3. Completely uninstall iTunes and related Apple software by following these instructions

4. Reboot your computer

5. Download the latest version of iTunes and install it. If you do not want to install iTunes, use this to install the iOS drivers without installing iTunes

6. Connect the iPhone, iPad or iPod Touch to the computer

7. That’s it!

Tahnks Navigat0, it does solve my problem and many great pics tooke before finally can save in my pc

Solution by auto_xr worked perfect for me ... I started with the procedure outlined by Navigate0 at the top, but quickly discovered I had no UpperFilters listed in my registry. Simply uninstalling the iphone in device manager and scanning for hardware changes fixed it all up ... all with the iphone plugged in. Thnx auto!

Madshk solution worked fine for me.

I think my windows was trying to use my ihpone 5 driver on my new 5S model.

1.Just go to device manager while your iphone is plugged. Right click on it. Uninstall its driver.

2.Unplug

3.Plug back again.

Its done.

The solution suggested by auto-xr worked like a charm.

It was so frustrating: for hours I combed the web and tried many different things, but this was the one that finally worked. Just writing a note in appreciation, and to encourage others to try this if they're having the same problem. (Windows 7 Ultimate, iPhone 4S)

Cheers!

I have had my IT department work on this I took it into Apple store no success been screwing around for months and this fixed it thanks very much