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Level 1

0 points

MacBook Pro (i7 15" mid 2010) random black screen crash - any ideas?

Basically regardless of what I'm doing screen goes black and the machine dies. I have to reset via the power button. It happens randomly although is more likely when doing heavy work. It has happened on both Windows & Mac. Service guys said it's passed all the hardware checks and put it down to bad software. I've reinstalled 10.6.3 that came with it and since upgrading to 10.6.8 the problem has started up again.

Interval Since Last Panic Report: 18351 sec

Panics Since Last Report: 1

Anonymous UUID: 8DB33ABD-E4FC-4627-9921-87A3A07D4B38

Sun Jul 10 23:17:54 2011

panic(cpu 1 caller 0x83634c97): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xa67a7000 0x0a5480a2, D0, P2/4

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)

0x82832188 : 0x21b837 (0x5dd7fc 0x828321bc 0x223ce1 0x0)

0x828321d8 : 0x83634c97 (0x8384a22c 0x838ba840 0x83858f88 0x0)

0x82832278 : 0x8374f5db (0xcc7f004 0xc1b9004 0x100 0x82c2b2b6)

0x828322c8 : 0x837465d4 (0xc1b9004 0x100 0x828322f8 0x83624774)

0x828322f8 : 0x83e69965 (0xc1b9004 0x100 0x438004ee 0x82832308)

0x82832438 : 0x8376e258 (0xc1b9004 0xc34f004 0x0 0x0)

0x82832478 : 0x8363de2b (0xc1b9004 0xc34f004 0x0 0x0)

0x82832518 : 0x8363a50a (0x0 0x9 0x0 0x0)

0x828326c8 : 0x8363c53e (0x0 0x600d600d 0x702b 0x828326f8)

0x82832798 : 0x82c16eae (0xc1d00041 0xbfef0033 0xbfef0034 0x857c)

0x82832808 : 0x82c26734 (0x1c2f0400 0x1c4c0c00 0x8 0x2)

0x82832828 : 0x82c4b322 (0x1c4c0c00 0xb 0x82832848 0xbdcc)

0x82832858 : 0x82c4bb3d (0xe672000 0x0 0x8283287c 0x0)

0x82832888 : 0x82c2bd79 (0xe672000 0xa50b0080 0x0 0x9c)

0x828328d8 : 0x82bedd0c (0x6beeb000 0x0 0x0 0x3)

0x82832948 : 0x82bed40f (0x6beeb000 0x0 0x2 0x3)

0x82832978 : 0x82be305f (0x6beeb000 0x0 0x2 0x6bd3e000)

0x82832ab8 : 0x82c1c5d8 (0x6bd3e000 0x1 0x82832bcc 0x82832bc8)

0x82832b68 : 0x82bdefe1 (0x6bd3e000 0x1 0x82832bcc 0x82832bc8)

0x82832be8 : 0x56da06 (0x6bd3e000 0x0 0x82832e3c 0x82832c74)

0x82832c38 : 0x56e2a5 (0x82c6d720 0x6bd3e000 0x1c420488 0x1)

0x82832c88 : 0x56eb59 (0x6bd3e000 0x10 0x82832cd0 0x0)

0x82832da8 : 0x286638 (0x6bd3e000 0x10 0x1c420488 0x1)

0x82833e58 : 0x21dbe5 (0x1c420460 0xc0245a0 0x1fd7e8 0x5d43)

0x82833e98 : 0x210a86 (0x1c420400 0x0 0xcab1d90 0xe9aca40)

0x82833ef8 : 0x216f84 (0x1c420400 0x0 0x0 0x0)

0x82833f78 : 0x295c57 (0xd1297a8 0x0 0x0 0x0)

0x82833fc8 : 0x2a256d (0xd1297a4 0x1 0x10 0x18483d80)

Kernel Extensions in backtrace (with dependencies):

com.apple.GeForce(6.3.6)@0x82bd3000->0x82c89fff

dependency: com.apple.NVDAResman(6.3.6)@0x835ce000

dependency: com.apple.iokit.IONDRVSupport(2.2)@0x8275d000

dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a7da000

dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x8278d000

com.apple.nvidia.nv50hal(6.3.6)@0x83d33000->0x84147fff

dependency: com.apple.NVDAResman(6.3.6)@0x835ce000

com.apple.NVDAResman(6.3.6)@0x835ce000->0x838bbfff

dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a7da000

dependency: com.apple.iokit.IONDRVSupport(2.2)@0x8275d000

dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x8278d000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

10K540

Kernel version:

Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 23720197458830

unloaded kexts:

com.apple.driver.IOBluetoothHIDDriver 2.4.5f3 (addr 0x81d8b000, size 0x53248) - last unloaded 16577781613200

loaded kexts:

com.apple.driver.AppleIntelNehalemProfile 19

com.apple.driver.AppleHWSensor 1.9.3d0

com.apple.filesystems.ntfs 3.4

com.apple.filesystems.autofs 2.1.0

com.apple.driver.AGPM 100.12.31

com.apple.driver.AudioAUUC 1.57

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.iokit.CHUDUtils 201

com.apple.iokit.CHUDProf 212

com.apple.driver.AppleMikeyHIDDriver 1.2.0

com.apple.driver.AppleUpstreamUserClient 3.5.7

com.apple.driver.AppleMikeyDriver 2.0.5f13

com.apple.driver.AppleIntelHDGraphics 6.3.6

com.apple.driver.AudioIPCDriver 1.1.6

com.apple.driver.AppleHDA 2.0.5f13

com.apple.driver.AppleMCCSControl 1.0.20

com.apple.driver.SMCMotionSensor 3.0.1d2

com.apple.iokit.AppleBCM5701Ethernet 3.0.5b8

com.apple.driver.AppleIntelHDGraphicsFB 6.3.6

com.apple.driver.AppleGraphicsControl 2.10.6

com.apple.GeForce 6.3.6

com.apple.driver.AirPortBrcm43224 428.42.4

com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1

com.apple.driver.AppleLPC 1.5.1

com.apple.kext.AppleSMCLMU 1.5.2d10

com.apple.driver.AppleUSBTCButtons 201.6

com.apple.driver.AppleUSBTCKeyboard 201.6

com.apple.driver.AppleUSBCardReader 2.6.1

com.apple.driver.AppleIRController 303.8

com.apple.iokit.SCSITaskUserClient 2.6.8

com.apple.iokit.IOAHCIBlockStorage 1.6.4

com.apple.BootCache 31.1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.driver.AppleFWOHCI 4.7.3

com.apple.driver.AppleSmartBatteryManager 160.0.0

com.apple.driver.AppleUSBHub 4.2.4

com.apple.driver.AppleEFINVRAM 1.4.0

com.apple.driver.AppleAHCIPort 2.1.7

com.apple.driver.AppleUSBEHCI 4.2.4

com.apple.driver.AppleACPIButtons 1.3.6

com.apple.driver.AppleRTC 1.3.1

com.apple.driver.AppleHPET 1.5

com.apple.driver.AppleSMBIOS 1.7

com.apple.driver.AppleACPIEC 1.3.6

com.apple.driver.AppleAPIC 1.4

com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0

com.apple.security.sandbox 1

com.apple.security.quarantine 0

com.apple.nke.applicationfirewall 2.1.12

com.apple.driver.AppleIntelCPUPowerManagement 142.6.0

com.apple.driver.IOBluetoothHIDDriver 2.4.5f3 - last loaded 16966264109448

com.apple.driver.AppleProfileTimestampAction 67

com.apple.driver.AppleProfileThreadInfoAction 67

com.apple.driver.AppleProfileRegisterStateAction 67

com.apple.driver.AppleProfileReadCounterAction 67

com.apple.driver.AppleProfileKEventAction 67

com.apple.driver.AppleProfileCallstackAction 69

com.apple.iokit.AppleProfileFamily 61

com.apple.iokit.IOSurface 74.2

com.apple.iokit.IOBluetoothSerialManager 2.4.5f3

com.apple.iokit.IOSerialFamily 10.0.3

com.apple.iokit.CHUDKernLib 203

com.apple.driver.DspFuncLib 2.0.5f13

com.apple.iokit.IOAudioFamily 1.8.3fc2

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IOFireWireIP 2.0.3

com.apple.driver.AppleHDAController 2.0.5f13

com.apple.iokit.IOHDAFamily 2.0.5f13

com.apple.iokit.IO80211Family 320.1

com.apple.iokit.IONetworkingFamily 1.10

com.apple.driver.IOPlatformPluginFamily 4.7.0a1

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleBacklightExpert 1.0.1

com.apple.driver.AppleSMC 3.1.0d5

com.apple.nvidia.nv50hal 6.3.6

com.apple.NVDAResman 6.3.6

com.apple.iokit.IONDRVSupport 2.2

com.apple.iokit.IOGraphicsFamily 2.2

com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3

com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3

com.apple.iokit.IOBluetoothFamily 2.4.5f3

com.apple.driver.AppleUSBMultitouch 207.7

com.apple.iokit.IOUSBMassStorageClass 2.6.7

com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8

com.apple.iokit.IOUSBHIDDriver 4.2.0

com.apple.driver.AppleUSBMergeNub 4.2.4

com.apple.driver.AppleUSBComposite 3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8

com.apple.iokit.IOBDStorageFamily 1.6

com.apple.iokit.IODVDStorageFamily 1.6

com.apple.iokit.IOCDStorageFamily 1.6.1

com.apple.driver.XsanFilter 402.1

com.apple.iokit.IOAHCISerialATAPI 1.2.6

com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8

com.apple.iokit.IOFireWireFamily 4.2.6

com.apple.iokit.IOUSBUserClient 4.2.4

com.apple.iokit.IOAHCIFamily 2.0.6

com.apple.iokit.IOUSBFamily 4.2.4

com.apple.driver.AppleEFIRuntime 1.4.0

com.apple.iokit.IOHIDFamily 1.6.6

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.TMSafetyNet 6

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 289.1

com.apple.iokit.IOStorageFamily 1.6.3

com.apple.driver.AppleACPIPlatform 1.3.6

com.apple.iokit.IOPCIFamily 2.6.5

com.apple.iokit.IOACPIFamily 1.3.0

System Profile:

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)

Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: TOSHIBA MK5055GSXF, 465.76 GB

Serial ATA Device: MATSHITADVD-R UJ-898, 7.8 GB

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 5

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 8

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000 / 3

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 3

MacBook Pro, Mac OS X (10.6.8)

Posted on Jul 10, 2011 3:49 PM

27 replies

Jul 26, 2011 4:49 AM in response to reavra

After fighting with this issue, I managed to find the replication for me.

STEP 1. Create A Standard Account for test.

STEP 2. Connect a external display

STEP 3. Log in with the test account

STEP 4. Open Safari, and play a flash movie within the Safari (such as CNN news)

STEP 5. Open MS Powerpoint for mac

I don't know if this works for others, but this works for me: Could see the black screen caused from NVRM Read error

I'll show this to the Apple staffs tomorrow.

I hope this could be helpful to others who have struggle with this issue.

Level 1

0 points

Jul 29, 2011 11:04 AM in response to reavra

First and foremost, what did you have the Genius do, what steps were taken to determine that they would replace the logic board? This is paramount to having it done for others or it will be an uphill battle for each user at each Genius bar.

I can replicate this symptom by opening an app using the integrated card and forcing it to change to the discreet by causing a more graphics instensive operation, tripping the panic/causing the unresponsiveness and screen blacking.

I should note that this has happened both on Snow Leopard and Lion, so it is OS independant.

Aug 20, 2011 11:30 AM in response to reavra

Having this problem as well with my Spring 2010 15"MBP. Appears to only happy while running on battery. First started under SL 10.6.6, more frequently under 10.7.

Aug 20, 2011 12:53 PM in response to reavra

I had the black screen issue with my 2007 Macbook pro 15", no warranty left. Brought it into Genius Bar and they said it is the graphics card on the logic board. Because there have been too high a percentage of these failing, Apple has told the company they have to replace free of charge. It would have cost me £600, according to my receipt.

Aug 21, 2011 3:41 AM in response to namun cho

Finally, Apple exchanged logic board in my mac twice and now my mac works fine.

Apple Technician said this problem was related to the external video card (NVidia GT 330M)

Aug 22, 2011 12:49 AM in response to namun cho

I spoke with AppleCare and have been working through my hardware issue with the screen going black... He stated it's a software problem after I sent him some logs.

I have been having a kernel panic report being generated every time the Mac switched to nvida. He got me to partition my hard drive and install a non updated version of 10.6.3 the disk that come with the mac and run my programs from that.

As he suspected the system has been running flat out on various 3d games without crashing once. The engineers at apple are looking over my system at the moment and am expecting an update on it in the next couple of days.

I suggest trying this if you can bare to run in the old os... Just make sure you do not upgrade it as the latest set of drivers in SL cause the same issue

plafoucr

Level 1

7 points

Oct 26, 2011 1:33 AM in response to reavra

Hopefuly, http://support.apple.com/kb/TS4088 seems to fix this issue.

I've been running my mbp since yesterday on nvidia, without any crash.

Crossing fingers.

plafoucr

Level 1

7 points

Nov 16, 2011 8:15 AM in response to plafoucr

And since yesterday (don't know why), again those black screens, had to reboot 5 times yesterday, 3 times today.

I hope HP didn't copy also that in their last laptops...

reavra Author

Level 1

0 points

Jan 16, 2012 6:23 PM in response to plafoucr

An interesting update to this. After having my logic board replaced I am now experiencing the same issues again. o_0

Jan 16, 2012 6:33 PM in response to reavra

Yes because the issue is with the logic board/devices integrated to the logic board, and your Mac's board has most likely been replaced with another defective board. Other users have also reported going through multiple replacements before getting one that works.

reavra Author

Level 1

0 points

Jan 16, 2012 6:33 PM in response to qg

late response to this I know but I took a video of it dying. Then emailed it to the apple support guys and then they ordered the replacement motherboard.

reavra Author

Level 1

0 points

Jan 16, 2012 6:40 PM in response to PR-Imagery

Rule of thumb: Don't buy top of the range MBP. This is a pain in the ***.

TBH even with a replaced board in these affected machines, they only work well for a while and then start to experience erratic slowness/freezing. It gets worse with time. Then they eventually die.

I've never ever been really able to use this machine for professional works. It was also never really capable of running Windows under Boot Camp with these problems either. I had greater success running Windows under Parallels as the VM was actually faster.

But alas after quite a turbulent year with that machine, it's tanked once more.

MacBook Pro (i7 15" mid 2010) random black screen crash - any ideas?