Volume Icon remains on screen; volume stuck at 0

I have an iPad 2 (less than 1 month old) which now has the volume icon stuck in the middle of the screen. The volume is also stuck at zero, and the mute/unmute button does not work . In the sound settings 'Change with buttons is set to 'on'. If I change it to 'off' the only change is that the mute button shows the speaker symbol with the line through it for a second and then reverts to the unmuted symbol but at zero volume level immediately afterwards.

This started after charging it last night (through power adapter, not iMac).

I have tried switching off and on

I have tried a hard reset (home button + on/off button -> apple logo etc) repeatedly

I have tried plugging the iPad into an iMac (interestingly the icon goes away when the 'sync in progress' message appears, but then comes back)

I have updated the software version to 4.34.

Appreciate any help; thanks.

iPad 2, iOS 4.3.3

Posted on Jul 17, 2011 10:30 AM

48 replies

teeohpee

Level 1

8 points

Oct 30, 2016 12:55 PM in response to SOUTHOAK

Thank you. I was having the same problem with the volume box stuck on. After reading your post I found a small dent near the volume control. I used a pair of sewing scissors.

MN Mimi

Level 1

4 points

Nov 22, 2016 4:23 PM in response to JibblesandBits__

I had the same problem. No dents on my iPad, though. I took a hint from JIMCHILDS use of a binder clip. But instead of using the binder clip, I just used my finger to hold the volume button on max volume for a minute or so. That seems to have fixed the volume control.

Dec 27, 2016 10:41 AM in response to libbylovekills

This helped thanks for sharing

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Volume Icon remains on screen; volume stuck at 0