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Invalid serial number Lion Upgrade

Anyone else getting "Invalid serial number" when going through the upgrading process at http://www.apple.com/macosx/uptodate ?

Posted on Jul 20, 2011 6:24 AM

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100 replies

Jul 20, 2011 6:31 PM in response to joachim_88

Here is what worked for me on the US Apple Online Store. Once you are at the Up-To-Date page, use the option on the right hand side, REGARDLESS of when you purchased your Mac. For me I purchased mine on June 21, but I still use the link under the heading "

Qualifying purchases on or after July 21, 2011


and went to the "Redeem from the Apple Online Store" on the right hand side. It still lets you put in an earlier date and it worked fine for me. Never could get the one on the left to work eventhough I bought my Mac back in June.

Jul 20, 2011 6:39 PM in response to joachim_88

Bought my MBP last Friday from Apple online store, received on Monday and have been trying to sign up for up-to-date program but unable to because of "ineligible serial number" or "... can't find the serial number...". Called Apple support earlier this morning and was told it was known issue and to try later in the day. It's now been almost 11 hours and this still hasn't been resolved! #sodisappointed

Jul 21, 2011 2:25 AM in response to maryimac

maaan...that´s annoying...lion is out for more than 20 hours now and we are still waiting for the system to even recognize our Serial numbers...what is this apple? It does work for some people, where is the reason? I have my 75€ iTunescard here which came with my macbook pro.


When it does not work this afternoon, i buy lion through the mac appstore and want a refund of this! I was entitled to download lion the day it is released, but i was not able to!!

Invalid serial number Lion Upgrade

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