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Software Update can't check for updates (Lion)

Just downloaded and installed OSX 10.7. Tried to run Software Update and get the following alert:


'Software Update can't check for updates because of a network problem. The file “index-lion-snowleopard-leopard.merged-1.sucatalog” couldn’t be found on the server “swscan.apple.com”.'


Repaired permissions, created new user account... Issue persists. I'm connected to the internet. Software Update System Preference has no entries in the "Software Installed' tab.

MacBook Air, Mac OS X (10.7)

Posted on Jul 20, 2011 12:03 PM

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54 replies

Sep 7, 2011 1:52 AM in response to jmixer

Hi! I just have the update problem. I tried it a lot of times, but Software Update just bounce in the dock till it crashs and I can kill the app. So I get no error notification or something like that. I repaired/reset the permissions with the Disk Utility but it doesn't change anything😕

My macs which run 10.6 have not this issue, so it is perhaps the buggy and immature Lion....

Sep 7, 2011 3:06 AM in response to Eye_3mac

Hi Eye_3mac


This Thread has been mainly about the Failure of Software Update to do just that.

It seems very likely that most of the ‘failures’ posted were due to the Apple Servers undergoing maintenance.

This created the message that many have included in their posts, IIRC one post carries an image of the message, generated by the Server issue.


Assuming the above is correct it looks like you have something entirely different, although it is unlikely that I can offer any direct help with your problem.


However may I suggest returning to Disk Utility again.

Make sure you have selected your Start Up Disk on the left hand side.

Run Repair Disk.

Run Repair Disk Permissions.


Run Software Update again, and if you still need to read on.


If the Mac crashes again, restart or allow it to restart, then under Applications > Utilities > open Console.app

In the left hand pane look for an entry relating to Software Update Crash this will also have the date and time recorded.

Click on this entry and copy the Log, this will give others an indication of the issues involved.


List everything that may be useful for members who are able & willing to help.

Include your Mac info, Software version and how Software Update is set up, IE. Atomatic or on Demand.


Then start a new Thread with an appropriate Title, IMO ‘Software Update causing crashes’ would seem OK?

Include in your first post all the info and log you have gathered.


Hopefully you will get a meaningful response and be able to resolve your problem.


Good luck.

Sep 7, 2011 3:06 AM in response to jmixer

I am trying to update software from standart "Software update..." tool or would like to connect to App Store, but can not.

When I am trying to update immediately get a message: "Software Update can't check for updates because of a network problem" and next "Software Update can't connect to the server. Make sure you're connected to the Internet, and then try again". And its offers me to make "Network diagnostics" witch shows that Internet and Server red (unavailable) but there is no problem with a network. I can do everything - browsing, download updates from iTunes and do all what I want.


In console I see this text:


07.09.11 13:42:57,007 com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/in stalld' [14547] for authorization created by '/System/Library/CoreServices/Software Update.app' [14536]


07.09.11 13:42:57,007 com.apple.SecurityServer: Failed to authorize right 'system.install.software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/in stalld' [14547] for authorization created by '/System/Library/CoreServices/Software Update.app' [14536]


07.09.11 13:54:54,527 Software Update: SoftwareUpdate Scan: Error Domain=NSURLErrorDomain Code=-1004 "Could not connect to the server." UserInfo=0x10e35cbe0 {NSUnderlyingError=0x10e35c3f0 "Could not connect to the server.", NSErrorFailingURLStringKey=http://swscan.apple.com/content/catalogs/others/index-lion-snowleopard-leopard.m erged-1.sucatalog, NSErrorFailingURLKey=http://swscan.apple.com/content/catalogs/others/index-lion-snowleopard-leopard.m erged-1.sucatalog, NSLocalizedDescription=Could not connect to the server.}


AppStore writes me that connection failed.

Software Update can't check for updates (Lion)

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