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Software Update can't check for updates (Lion)

Just downloaded and installed OSX 10.7. Tried to run Software Update and get the following alert:


'Software Update can't check for updates because of a network problem. The file “index-lion-snowleopard-leopard.merged-1.sucatalog” couldn’t be found on the server “swscan.apple.com”.'


Repaired permissions, created new user account... Issue persists. I'm connected to the internet. Software Update System Preference has no entries in the "Software Installed' tab.

MacBook Air, Mac OS X (10.7)

Posted on Jul 20, 2011 12:03 PM

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54 replies

Sep 7, 2011 7:06 AM in response to Froggy Grodkin

Out of curiosity do you have downloaded an app called Little Snitch? I had the same issue where it told me it couldn't connect to the internet, both Software Update and App Store, and by turning off the fliter in Little Snitch, I could get SU and AS to connect. I don't know how LS blocked them, but after turning off the filter got it to work again.

Sep 10, 2011 12:55 AM in response to Froggy Grodkin

Hi Froggy, Not sure if you can make sense of this console reading... but I'm still undable to update my software here in Tanzania. Cheers


9/10/11 10:34:29.204 AM com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/in stalld' [1491] for authorization created by '/System/Library/CoreServices/Software Update.app' [1487]

Sep 10, 2011 2:45 AM in response to Poadawg

Hi Poadawg


Sorry I cannot help with your issue directly.


I assume you will have done the ‘Permissions’ thing above?


A search on this site for:


com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client


Reveals that several folk are in the same boat, with nil solutions being offered.


You could try widening the search on e.g. Google?


To heighten Apple awareness of this issue visit:


http://www.apple.com/feedback/?onepasswdfill=321E10F2C1844F37A851D10E532ED21F


You are unlikely to get a response but the more folk that make similar reports the more likely something will get done about it.


Good luck, and please do let us know how you get on

May 4, 2012 10:11 AM in response to jmixer

This seems to be a permissions problem. I am having the same problem. Someone else on here also posted about a program called "LittleSnitch." If you have this program or "ANYTHING" similar that can deny permissions, like Firewalls, you "MUST" go into the program and manually allow certain programs even "NETWORK CONNECTIONS." These programs can even get down to the desired port and can even reroute connections to a desired port that unfortunitely, does not work correctly. This problem was also effecting some of my "GAMES," like "World Of Warcraft" for example. Also had to fix "Curse Client". The same problem is happening to my "Software Updates." The reason why this problem seems to go away on its own after a while, at least for me, is because programs like "LittleSnitch," they have a demo version that shuts off automatically after 3hours. Other programs are different. I have Successfully Fixed all my problems by going into this this certain program and allowing ALL SORTS of stuff that had been unfortunitely denied in the past. Also! I had discovered like some others on here that switching networks from LAN to WIFI or the other way around would work?! This is becasue the permission restrictions had only been applied to a SPECIFIC PORT//WAY OF CONNECTION.


I really hope this helps other people because I have been to Sofware Update, WOW, Curse Client, Fire Fox, Safari, Little Snitch, and a couple other Help Threads and ALL of these issues were related to a SINGLE program. If this help you, PLEASE post it on other threads that might be related because NON of the threads I went to had this for advice.


Good Journey!

Software Update can't check for updates (Lion)

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