JohnMM wrote:
I suppose this is a place for complaining, too, but I'll rephrase what I said above: this two-year old topic has yet to have a level of documentation from the people with problems that even suggests it is the same problem, and no one has suggested a cogent procedure to consistently fix the problem, no less offer a smoking gun. For instance, right now I have 18 tabs open and Safari runs fine, but yesterday, with a similar number, Safari grabbed 100% CPU (I also noticed that Chrome periodically used 100% CPU during my monitoring, so I'm not sure Chrome is the answer). Is it Safari, or a rogue extension, or a bad plugin, or corrupted preferences, or corrupted cookies, or bad RAM, or... ?
Chrome, FireFox, and Opera don't exactly make me jump for joy, either, and the basic issue of having a problem (that I might be able to solve) seems more important to me than any entitlement I might claim for being a "loyal customer". When something goes wrong, it is often a painful process to troubleshoot and solve that problem, and these discussions are filled with hundreds of such incidences. It may be hard, in this context, to see that we're a small percentage with problems that the great majority aren't troubled by.
The fact that no one has suggested a "cogent procedure to fix the problem" is because if there were such a thing, then no one would have problems any longer. Plus, Apple would be the most logical purveyor of such a one solution fits all revelation. Of course, everyone has variations of issues, but the hogging of RAM is a pretty universal one. And there are certain methods & practices which can help, and those are all over the forum, are easy to find, yet are not a cure, only coping mechanisms. Maybe no browser will run perfectly, all the time, yet we "loyal customers" would appreciate an upward/forward movement with upgrades, whereas we have seen instances of the very opposite occurring, and that's on Apple, not us. We didn't screw up the Autofill, or iTunes 11, or the myriad of issues which hit as soon as Safari 5.1 hit, confirmed by the Apple higher level tech I spoke with early on. However, in later calls that was denied, disavowed, and I suppose I must've been hallucinating when the tech guy said they were aware of the issues, and that a fix was being worked on as soon as possible...
So, sure, often problems can be a user's own doing, but there's a fair share on the backs of Apple. And to believe that because you don't see thousands of people posting with issues, they're only a small minority, is to ignore that many simply read the posts, and many others post to other user sites, go to Apple Store genius bars, or seek help from other sources...