You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sound volume problem after upgraded to Lion Mac OS X 10.7? Any help?

I have just upgrade to 10.7 Lion last night. Whenever I change the volume, no matter by pressing the volume up or down button on the keyboard, or using the mouse to change the volume on the top bar, the computer hangs for a while, with no sound, for a few seconds, the youtube video reset or hang, even the Safari hangs for a few seconds.


Anyone has the same problem? Any fix on this?

iMac, Mac OS X (10.7)

Posted on Jul 21, 2011 2:40 AM

Reply
38 replies

Jul 27, 2011 2:33 AM in response to Mitch 751

And now for the final act...


THE SOLUTION...


Yes folks, after working with the crack team from Apple Care (James and Company) a solution to this issue was discovered.


For all the about issues, it comes to this.


Reboot System


Hold Command+R (Recovery Mode)

In Recover Mode, select Disk Utility (This insures that Macintosh HD is not mounted)

Run


Disk Repair (x2)

Disk Permission Repair (x2)


Restart


If still having issues


Command+R

Install in Place (Reinstall - This takes and replaces any files that may have been overwritten and rewrites them)


After installation, check if system is okay, If not


SMC (Shift+Option+Command+Power)

HW Reset (Command+Option+Power)

PRAM (Option+Command+P+R)


If still not functioning... Here is the FINAL Solution


Since this formula is to take out the grossest of errors on the OS side, Take a moment to create an alternate user with Admin permissions


Log in to this account


If everything is now functioning, the corruption is a hangover from SL and you will need to move all of your data (only the data) to the new account.


Beware of MobileMe.


Before starting the transistion to this account, turn MobileMe off - No Syncing, No iDisk, No Nothing! This will prevent MobileMe from rewriting the corrupt information into your new account.


Collect all of your data, serial numbers for 3rd party Apps, eMail and other items. This will take some time, but it is worth the ride.


Once this is all complete, your system will be rock solid stable.


Christopher Reynolds, ASQ CRE, PMP, BS IS

Aug 6, 2011 11:23 AM in response to hip808

This may not apply to everyone, but on a Mac Pro tower on which I had lost sound on my external speakers after installing Lion I simply switched the cable from the port at the rear to the headphone port at the front, and the sound came back. I swear I had tried this before, but when I was using iTunes. This time I was playing a track on YouTube. Doesn't make sense, I know, but it worked. Have restarted, sound still there. And it's there on iTunes as well.

Jan 13, 2012 12:19 PM in response to JB in WI

Hmm... Been enjoying my shiny new 13" MBP for 2 days now. So I installed 8gb ram this afternoon, all looked good 🙂 only a few hours later I notice the sound has gone.


System Settings > Sound > Output is empty. No devises... 😕

I'll try the PRAM Test soon as I've cleard the thousand or so files from the trash can.


Maybe I'll be coming back for you kind help soon.

Mar 13, 2012 4:21 AM in response to hip808

hi guys, I had MBP 2011 with Snow Leopard then i upgraded it to Lion in Sept 2011, everything was working for almost 6 months since then. Now last night i just opened my macbook and found no sound at all, also the icon is greyed out. I tried below things as mentioned in all the post on internet regarding this issue.


1) restatred the machine many times

2) reset the PRAM

3) headphone jeck IN/OUT method

4) Checked in System Pref > Sound > Output


NOTHING WORKED YET.


But i noticed one thing while doing headphone IN/OUT. When i put the headphone jeck IN, the sound comes out from the...

1) headphone if i select System Pref > Sound > Use Audio port for Sound: Sound Output

2) macbook internal speakers if i select System Pref > Sound > Use Audio port for Sound: Sound Input


Can anyone got the solution yet.


Please help.

Dec 18, 2012 4:21 PM in response to hip808

I just had this problem today. I've been on the phone with support for half the day with no solution. I reset the PRAM and reset the system settings. Nothing worked. I even reinstalled the OS. But I did find a solution. Go to: Macintosh DS/Library/Preferenes/Audio and delete the "com.apple.audio.DeviceSettings.plist" and the "com.apple.audio.SystemSettings.plist" files. Restart and you are back in the game. Take note Apple. This was the solution. Thanks, Chris at Douglassmithdesign.com

Sound volume problem after upgraded to Lion Mac OS X 10.7? Any help?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.