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OSX Lion + 2011 iMac 27'' + Video = Freeze

Hello.


Got a brand new 27'' iMac, installed Lion. The machine freezes randomly when starting to play videos, either on Youtube, Quicktime, iTunes.


When it freezes, the mouse still works, but the machine doesn't respond to any command, requiring me to hit the power button and restart the computer.


Searched on kernel.log and system.log, and found no crash/error/message.


Anyone suffering from the same problem? The machine is pretty solid, been running some OpenCL kernels too and they are ok. It's only video decoding (possible on the GPU) that seems to freeze randomly.

iMac, Mac OS X (10.7)

Posted on Jul 21, 2011 6:46 AM

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2,021 replies

Jul 25, 2011 10:40 AM in response to rubenlx

Adding another voice to confirm that I have the same issue on a brand new fully specced 27" 2011 iMac. I've experienced GUI artifacting and jittering of Flash-based video (YouTube and other sites), and Quicktime videos, followed by the system freezing where only the mouse pointer was responsive. Force quit was not an option since neither the keyboard or dock were functional. A hard reset was the only way to recover.


I've now rebooted with the PRAM reset, hoping that will at least temporarily work around the issue until a proper software/firmware fix is released.

Jul 25, 2011 12:25 PM in response to rubenlx

12gb of ram in mine 8gb non apple. Dont think this a memory problem, Ive been running snow leopard without any issues it only seemed to be after the Lion upgrade and clean install that this issue raised its head. Tried reseting the PRAM here also, but still no joy.


Seriously thinking of going back to Snow Leopard as no stability issues with it.

Jul 25, 2011 12:28 PM in response to MrParis

I'm pretty certain it's not RAM. But since I was called by an Apple technician earlier today, we've been exchanging emails as he's asked my to try certain things (deleting caches, trying to view videos in different ways, etc.). One question he asked was about RAM. It's unlikely, though, because, as you say, there were no issues with Snow, and the first 4 GB isn't even used when I restart and view a video right away, so the third-party RAM doesn't get hit. (Some years ago, with a Mac Pro, I had a problem like that; only when the 4th RAM card got used, would I have problems. Took a while to figure it out.)

OSX Lion + 2011 iMac 27'' + Video = Freeze

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